Agent Position - Nortel Meridian SL-100 Reference Manual

Procedure 5-13
Using the AEM key
1 The agent presses the AEM key.
Response:
The supervisor lamp flashes and rings for a maximum of 30 seconds (or buzzes
if the supervisor is on another call). The agent's DN appears on the
supervisor's display. After 30 seconds, the AEMK feature cancels.
2 The supervisor presses the AEM key.
Response:
The supervisor is conferenced into the agent's call.
3
The supervisor presses the Rls key or goes on-hook.
Response:
The supervisor exits the call.
4 You have completed this procedure.
Display Agents Summary key
The Display Agents Summary key (DASK) displays the status of all agents
in a specified ACD group. Multiple Display Agents Summary keys can be
assigned on a supervisor station, one key for each group.
Controlled Interflow key
The Controlled Interflow (CIF) key allows incoming calls to a defined ACD
group to be routed to a customer-defined location. Controlled Interflow
does not affect calls already in queue. The agent receives no indication
when a supervisor activates CIF. Multiple Controlled Interflow keys may be
assigned to a supervisor set, however, only one Controlled Interflow key is
allowed per ACD group.

Agent position

Figure 5-4 illustrates an example of the M2216, M2216-1 or M2216-2
modular telephone set configured for an agent. In this case, ACD, Make Set
Busy, and ACD Not Ready (ACDNR) are assigned to Keys 1, 2, and 3.
Meridian SuperNode MSL-100 Meridian Modular Telephones Reference Manual MSL11
Basic set operation 5-23