Nortel Meridian SL-100 Reference Manual page 134

5-28 Basic set operation
2
3
4
5
6
To cancel the login feature, press either the Rls key or the directory number
key during the login procedure. If no agent login identification is entered
before normal digit timeout occurs, reorder tone is given.
If the agent position is not occupied and the MSB feature is deactivated, the
MSB lamp flashes. The agent must activate MSB before logging in at this
position.
555-4001-114 Standard 10.02 November 1999
Enter the 4-digit agent login identification number. The INCALLS lamp and
MSB lamp extinguish. The MSB key deactivates. The ACDNR key activates.
The agent is placed in the ACDNR queue. The supervisor position winks. Go
to Step 4.
If
You receive reorder
tone.
You receive special
dial tone.
Enter the 4-digit password. The INCALLS and MSB lamps extinguish. The
MSB key deactivates. The ACDNR key activates. The agent is placed in the
ACDNR queue. The supervisor position winks.
If
You receive reorder
tone.
Press the ACDNR key to deactivate the ACD Not Ready mode and to receive
ACD calls. The agent is placed in the idle agent queue and can receive ACD
calls. The ASL flashes on the supervisor set, which means that the agent is
logged in, idle, and waiting for ACD calls.
Press the INCALLS key for incoming calls. The ASL key on the supervisor set
stops flashing.
Note: If the electronic telephone set is equipped with a 32-character
alphanumeric liquid crystal display (LCD) window, the agent login identification
number is displayed as the digits are entered.
You have completed this procedure.
Then
You entered an invalid
identification number.
Your system requires
that you enter the
4-digit password.
Then
You entered an
incorrect password.
Do
Log in the correct
identification number.
Go to Step 3.
Do
Release the line, then
repeat Steps 1 through
3.