Example Of Supervisor Telephone Set - Nortel Meridian SL-100 Reference Manual

Figure 5-2xxx

Example of supervisor telephone set

ASL
ASL
ASL
CIF
FAA
DASK
AEMK
Supervisor
jack
Agent jack
LEGEND:
AEMK Answer Emergency Key
ASL Agent Status Lamp
CIF controlled interflow
DASK Display Agents Summary Key
DN directory number
display queue status
DQS
display queue threshold
DQT
FAA Forced Agent Availability
OBS Observe Agent
private directory number
PDN
Supervisor key
To distinguish an ACD supervisor set from an ACD agent set within the
software, a supervisor set is designated by assigning the SUPR option to
Key 1. The SUPR option must be assigned to an ACD subgroup that is in
the same customer group as the PDN or INCALLS key of the supervisor set.
Meridian SuperNode MSL-100 Meridian Modular Telephones Reference Manual MSL11
Supervisor/PDN key
DQT
Basic set operation 5-19
Program
DQS
Night Service
OBS
Call Agent
Answer Agent
Secondary DN