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4. Turn receiver off at Menu > Power Off. Then turn it back on by pressing the
Select button for 3-5 seconds.
Common alerts
Issue
Brief Sensor Issue alert: Sensor is temporarily unable to measure glucose.
No Alerts
Brief Sensor Issue
App
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
Solution
Your sensor has a temporary issue. This issue often happens during the first day of a
sensor session, but it can happen anytime. It usually fixes itself within 3 hours.
Don't remove sensor. Use BG meter for treatment decisions.
Check your sensor. Tap Help in app for more information on troubleshooting.
If Brief Sensor Issue continues for more than 3 hours, contact technical support (in the
app, go to Profile > Contact).
Brief Sensor Issue may lead to Sensor Failed alert.
11 • Troubleshooting |
Help
Dexcom G7 User Guide
Brief Sensor Issue
Receiver
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
101
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Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Dexcom G7 continues to show readings 50 or 60 points higher than when I stick my finger and use the supplied recorder. Why?
The Dexcom G7 may show readings 50 or 60 points higher than fingerstick measurements due to several reasons:
1. Sensor's First Day: Newly inserted sensors may show larger differences, which usually decrease over the first 24 hours.
2. Pressure on Sensor: If something is pressing on the sensor (e.g., lying on it), it can affect readings. Removing the pressure can help.
3. Rapid Glucose Changes: Blood glucose changes before interstitial fluid glucose, so fast changes can cause differences between meter and sensor readings.
4. Fingerstick Issues: Inaccurate fingerstick readings can occur if hands are not washed properly or test strips are expired or used incorrectly.
These factors can cause temporary differences between Dexcom G7 and fingerstick readings.
This answer is automatically generated
How high does the Dexcom 7 reciever go?