Responding To App Alerts - Dexcom ONE+ User Manual

Responding to app alerts

When you get an alert, your first priority is to resolve it: make a treatment decision or fix a system issue.
Afterward, acknowledge the alert on your display device by tapping OK on the alert. Until you acknowledge the alert, it
re-alerts every 5 minutes.
You can also acknowledge an alert from your Lock screen by following these instructions:
iPhone
There are two ways to acknowledge alerts from your Lock screen:
DEXCOM ONE+
12.4 High glucose
High glucose
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Android
There are three ways to acknowledge alerts from your Lock screen.
DEXCOM ONE+ • 20min
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Smartwatch
If you have a smartwatch, it may display alerts. On your smartwatch lock
screen, tap OK to acknowledge the alert. That will also acknowledge the
alert in your app.
Tips
Alert vibrations in your app feel the same as notifications you get from other apps on your phone. The only way to know if
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it's from Dexcom ONE+ is to look at your phone.
In the app, you get notifications on your Lock screen. If you're not getting any data, open your app.
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Keep your alerts on. They're an important part of making treatment decisions. Before changing your alerts, discuss the
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best alert settings for you with your healthcare provider.
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OK
6 • Alerts |
From the Lock screen, touch and hold the notification until OK
appears. Tap OK to acknowledge the alert.
Tap the Lock screen notification to open the app. From the app, tap
OK on the alert to acknowledge it.
First, if your notification has an OK button, tap OK to acknowledge the
alert.
or
Second, if your notification doesn't have an OK button, pull down on the
notification and tap OK to acknowledge the alert.
or
Third, tap the notification (not the OK button) to open the app. Then tap
OK to acknowledge the alert.
Dexcom ONE+ User Guide
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DEXCOM
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