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Bluetooth speaker, earphones, etc.: Verify you're getting your alerts where you
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want them.
Issue
Your receiver doesn't make a sound when you get an alert.
Solution
Here are some items to check if you can't hear alerts:
Receiver is on: Verify that the receiver is on
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Alert sounds:
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Make sure you aren't using Vibrate Only. For more information, go to the
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Alerts chapter.
Change your alert sounds to one you can hear easily. For more information, go
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to the Alerts chapter.
Test speakers: Test your receiver speakers regularly by plugging in the receiver
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to charge and following the speaker test instructions on the screen, or go to Menu
> Information > Receiver > Speaker Test
Can't see receiver screen
Issue
It's hard to see what's displayed on the receiver screen.
Solution
Check these items, in order:
1. If you're in bright sunlight, try changing the screen brightness at Menu >
Settings > Display > Screen Brightness or moving to a shaded location.
2. Turn off screen (either by pushing the Back button or by not pushing any button
for 30 seconds). Then press a receiver button to wake it up and light the screen.
3. Restart the receiver by pressing the Select button for at least 10 seconds.
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Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Dexcom G7 continues to show readings 50 or 60 points higher than when I stick my finger and use the supplied recorder. Why?
The Dexcom G7 may show readings 50 or 60 points higher than fingerstick measurements due to several reasons:
1. Sensor's First Day: Newly inserted sensors may show larger differences, which usually decrease over the first 24 hours.
2. Pressure on Sensor: If something is pressing on the sensor (e.g., lying on it), it can affect readings. Removing the pressure can help.
3. Rapid Glucose Changes: Blood glucose changes before interstitial fluid glucose, so fast changes can cause differences between meter and sensor readings.
4. Fingerstick Issues: Inaccurate fingerstick readings can occur if hands are not washed properly or test strips are expired or used incorrectly.
These factors can cause temporary differences between Dexcom G7 and fingerstick readings.
This answer is automatically generated
How high does the Dexcom 7 reciever go?