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On the plane
To use your app or receiver to get sensor glucose information while on the plane,
follow these instructions.
App: Switch phone to airplane mode, then turn Bluetooth on
l
Receiver: Keep receiver on
l
Contact your airline for their policies. Always follow instructions from the airplane
crew while on the plane.
For more information
Visit the TSA website at tsa.gov.
Update display device
Issue
You want to know how and when to update your display device.
Solution
Keep app updated
You'll get an alert when an app update is available. Go to the App Store or Google Play
and download the updated Dexcom G7 app.
Keep receiver updated
After you upload data to Clarity, it will let you know if a receiver update is available. If
there's an urgent update or recall, you'll get information and instructions from
Dexcom. Use a secure internet connection when updating your receiver.
Go to the Clarity appendix for more information about connecting to Clarity and
uploading your data.
11 • Troubleshooting |
Dexcom G7 User Guide
109
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Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Dexcom G7 continues to show readings 50 or 60 points higher than when I stick my finger and use the supplied recorder. Why?
The Dexcom G7 may show readings 50 or 60 points higher than fingerstick measurements due to several reasons:
1. Sensor's First Day: Newly inserted sensors may show larger differences, which usually decrease over the first 24 hours.
2. Pressure on Sensor: If something is pressing on the sensor (e.g., lying on it), it can affect readings. Removing the pressure can help.
3. Rapid Glucose Changes: Blood glucose changes before interstitial fluid glucose, so fast changes can cause differences between meter and sensor readings.
4. Fingerstick Issues: Inaccurate fingerstick readings can occur if hands are not washed properly or test strips are expired or used incorrectly.
These factors can cause temporary differences between Dexcom G7 and fingerstick readings.
This answer is automatically generated
How high does the Dexcom 7 reciever go?