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Move away from others wearing sensors: To reduce potential interference,
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stay more than 20 feet from other sensors until pairing is complete. For pairing,
you may have to go to a different area to get far enough away from other people
wearing sensors.
Check display device:
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Sensor can be paired with only one receiver
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Sensor can be paired with only one smartphone
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Keep app open: Don't close the app by swiping it off during pairing.
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Issue
Signal Loss alert: Display device temporarily stops getting sensor readings over
Bluetooth. This alert displays on your screen after a few minutes of not getting sensor
readings. After about 20 minutes of not getting sensor readings, it sounds or vibrates
too.
You won't get alerts or sensor readings until fixed. Use your BG meter for treatment
decisions. When your sensor readings resume, up to 24 hours of missed sensor
readings can fill in on the trend graph.
No Alerts
App
Signal Loss
Always keep phone within
20 feet of sensor.
Wait up to 30 minutes.
104
Help
Receiver
Signal Loss
Always keep receiver
within 20 feet of sensor.
Wait up to 30 minutes.
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Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Dexcom G7 continues to show readings 50 or 60 points higher than when I stick my finger and use the supplied recorder. Why?
The Dexcom G7 may show readings 50 or 60 points higher than fingerstick measurements due to several reasons:
1. Sensor's First Day: Newly inserted sensors may show larger differences, which usually decrease over the first 24 hours.
2. Pressure on Sensor: If something is pressing on the sensor (e.g., lying on it), it can affect readings. Removing the pressure can help.
3. Rapid Glucose Changes: Blood glucose changes before interstitial fluid glucose, so fast changes can cause differences between meter and sensor readings.
4. Fingerstick Issues: Inaccurate fingerstick readings can occur if hands are not washed properly or test strips are expired or used incorrectly.
These factors can cause temporary differences between Dexcom G7 and fingerstick readings.
This answer is automatically generated
How high does the Dexcom 7 reciever go?