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Can't hear alerts
Issue
You can't hear your alerts from your app.
Solution
Check the Safety Information Check Settings section of the Safety Information chapter
as well as the following:
Phone is on: Verify that the app, Bluetooth, sound, and notifications are on, and
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the volume is loud enough for you to hear it. App is on when it's open and/or
running in the background. Swiping up on the app in preview closes it.
Phone settings:
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Fix any phone setting issues the app alerts you about
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These phone features stop your alerts and app from working:
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Apple features include: Screen Time and Low Power Mode
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Android features include: Focus Mode, App Pause, and Battery Saver
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Mode
For more information, go to Profile > G7 iPhone Safety or Profile > G7
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Android Safety
Phone operating system: Automatic updates of the app or your device operating
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system can change settings or shut down the app. Update manually, and verify
correct device settings afterward. Before upgrading your smart device or its
operating system, check dexcom.com/compatibility.
Alert settings: Make sure you use sounds that you can hear for each alert. For
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more information, go to the Alerts chapter.
Quiet Modes: Make sure you aren't using Vibrate. For more information, go to the
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Alerts chapter.
Second Alert Profile: Check Schedule to make sure you're using the alert profile
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you expect. For more information, go to the Alerts chapter.
Phone speaker: See your smart device product instructions to test the speaker.
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11 • Troubleshooting |
Dexcom G7 User Guide
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Need help?
Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
Dexcom G7 continues to show readings 50 or 60 points higher than when I stick my finger and use the supplied recorder. Why?
The Dexcom G7 may show readings 50 or 60 points higher than fingerstick measurements due to several reasons:
1. Sensor's First Day: Newly inserted sensors may show larger differences, which usually decrease over the first 24 hours.
2. Pressure on Sensor: If something is pressing on the sensor (e.g., lying on it), it can affect readings. Removing the pressure can help.
3. Rapid Glucose Changes: Blood glucose changes before interstitial fluid glucose, so fast changes can cause differences between meter and sensor readings.
4. Fingerstick Issues: Inaccurate fingerstick readings can occur if hands are not washed properly or test strips are expired or used incorrectly.
These factors can cause temporary differences between Dexcom G7 and fingerstick readings.
This answer is automatically generated
How high does the Dexcom 7 reciever go?