Common Alerts - Dexcom one User Manual

A.6 Common alerts
Issue
Brief sensor issue
App
No Alerts
Brief Sensor Issue
Don't remove sensor. Temporary issue.
Wait up to 3 hours.
Sensor is temporarily unable to measure
glucose.
Solution
1. Check transmitter; is it snapped into
transmitter holder?
2. Wait up to 3 hours while the Dexcom ONE
fixes itself.
3. If not corrected after 3 hours, contact
Technical Support at dexcom.com, or
contact your local Dexcom representative.
No alerts or sensor readings until fixed. Use your
BG meter for treatment decisions.
Tap or select OK to clear the alert, then to go
Help on the home screen for more information.
44
OK
Receiver
10:30
Brief Sensor Issue
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
Dexcom ONE User Guide
Troubleshooting
50%
OK