Common Alerts - Dexcom ONE+ User Manual

Common alerts

Issue
Brief Sensor Issue alert: Sensor is temporarily unable to measure glucose.
No alerts
Brief Sensor Issue
App
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
Solution
Your sensor has a temporary issue. This issue often happens during the first day of a sensor session, but it can happen
anytime. It usually fixes itself within 3 hours.
Don't remove sensor. Use BG meter for treatment decisions.
Check your sensor. Tap Help in app for more information on troubleshooting.
If Brief Sensor Issue continues for more than 3 hours, contact Dexcom Technical Support at
Dexcom distributor.
Brief Sensor Issue may lead to Sensor Failed alert.
Issue
Sensor Failed alert
Sensor failed
No alerts
App Remove sensor now
To remove sensor, peel
off patch from the edge.
Solution
This issue may happen anytime during a sensor session. If you get this alert, go to its Help screen for more information.
You won't get sensor readings or alerts until you start a new sensor.
1. Remove sensor now.
Tip: Peel off patch from edge.
2. Insert and pair new sensor.
3. Review Choose sensor site by age in
Help
Insert sensor.
12 • Troubleshooting |
Brief Sensor Issue
Receiver
Receiver
Start new sensor
Dismiss
Dexcom ONE+ User Guide
58
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
dexcom.com or contact your local
Sensor failed
Remove sensor now.
No readings or alerts until
you start a new sensor.