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Repair Procedures for International Customers
(outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product at
www.multitech.com/PARTNERS/channels/offices/.
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds
View, Minnesota, factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. Please include, inside the shipping box, a description of the problem, a return shipping
address (must have street address, not P.O. Box), and your telephone number. If the product is out of
warranty, a payment in advance is required. Acceptable means of payment include credit card, wire
transfer or a check drawn on a U.S. bank. Repaired units will be shipped freight collect, unless other
arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you, or e-mail
support@multitech.com. When calling the U.S., please direct questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A.,
or e-mail mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information
about the repair of Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our International Technical Support department +(763) 717-5863. When
calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc.,
to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or e-mail
mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the
following addresses:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax:
914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com
MTASR3-200
Chapter 7 - Service, Warranty and Tech Support
77
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