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Limited Warranty
Multi-Tech Systems, Inc. ("MTS") warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not
provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water,
or power surges or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by the customer or any party without MTS's written
authorization, or used in any manner inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or replacement
of any products which prove to be defective within the warranty period, or, at MTS's option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS's factory
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE
PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS to destinations in U.S. and Canada.
Please include inside the shipping box, a description of the problem, a return shipping address (must
have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a
payment in advance is required. Acceptable means of payment include credit card, wire transfer or a
check in U.S. dollars drawn on a U.S. Bank.
For out of warranty repair charges, go to
Extended two-year overnight replacement agreements are available for selected products. Please
call MTS customer service at (888) 288-5470, or visit our web site at
/PARTNERS/Programs/overnight_replacement/
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at (800) 972-2439 or e-mail
support@multitech.com.
shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or
e-mail mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
MTASR3-200
COMPANY/Policies/warranty/
for details on rates and coverages.
Please direct your questions regarding repair expediting, receiving,
Chapter 7 - Service, Warranty and Tech Support
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