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Getting Help
Understanding Error Messages
Calling the Help Desk
•
During both video and audio calls, touch
the sound you are sending from your site.
If the far end is muted, the
screen.
This section lists the error message that you may receive on the Touch Panel
when you place a call that does not connect. It also describes how to contact
the Help Desk whenever you need help with the RPX.
If you make a call using the Touch Panel and the call does not connect, you will
receive an error message. The following table describes these messages.
Error Message
The call has ended.
The far end system rejected the call.
The far end could not be reached.
The site you called could not be located.
Call Failed. Unknown error.
When you experience technical difficulties or have a question about the
Polycom RPX, you can call the Help Desk.
The Help Desk number is configured by the system administrator. If your
Help Desk button is not working, contact your system administrator.
If your organization has signed up for Video Network Operations Center
(VNOC) services, you may also be able to call the Help Desk to request a room
reservation, extend or cancel a meeting, or request other assistance. For more
information about room requests, refer to
page 4-4.
Mute to mute or unmute
Far End Muted icon appears on the Home
Description
Your site or the far end hung up the call.
The far end is already in a call.
You called the wrong IP address or
there is no network between your site
and the dialed site.
Your site is registered to a gatekeeper,
and the gatekeeper could not find the
address or the alias.
The reason for the call failure is not
known.
Reserving a Polycom RPX Suite
Using the Touch Panel
on
2–31
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