King Limited Warranty - KING PHOENIX KPD1000 Owner's Manual

Every new KING Phoenix Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the following
limited warranty from the date of original purchase:
• Two-year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to
be defective under the terms of the warranty . The customer is responsible for the cost of replacement parts after two years .
• Two-year labor warranty: The customer is not responsible for labor costs to repair unit if unit falls under the terms of the
warranty . The customer is responsible for all labor costs after two years .
Only KING and certified dealers may perform warranty evaluations and repairs. Depending upon the problem, KING may authorize
a dealer to perform the necessary repairs . Any warranty labor outside of that performed at the factory is not covered unless 1) the
product has been installed by an authorized dealer/installer or OEM manufacturer and 2) the dealer/installer receives prior authorization
to perform the repair .
A certified dealer must not perform any repair without first contacting KING for a Service Order Number. KING will advise the dealer on
how to proceed with any repairs .
Should any trouble develop during the warranty period, contact KING at (952) 345-8147 . You must contact KING before the warranty
period expires . The customer must supply proof of purchase (such as a dated sales receipt) when requesting warranty service . If the
customer cannot supply proof of purchase, warranty period shall start 30 days after date of manufacture .
If it is determined that the unit needs to be returned to KING, customer must return COMPLETE product, freight prepaid, to:
KING, 11200 Hampshire Avenue South, Bloomington, MN 55438-2453 .
If inspection shows the trouble is caused by defective workmanship or material, KING will repair (or at its option, replace) without
charge .
When returning product, KING will supply an RMA number (Return Merchandise Authorization) . This number must be clearly written on
the box . Failure to clearly write RMA number on box will result in delays in processing claim . Along with product, the customer should
include in the box: name, address, daytime phone number, proof of purchase and description of the problem .
This warranty does not cover installation and external wiring, or remanufactured units . This warranty does not cover damage caused
by the use of an accessory other than a KING accessory designed for the product . This warranty is not transferable from the original
owner .
Due to the expanding and changing TV market, KING cannot be held responsible for changes made to satellite services . Software
updates to address such issues are not covered under warranty . This warranty also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained .
• The product has been used with an accessory other than a KING accessory designed for the product .
• Repairs have been made or attempted by others that are not certified by KING to do such repairs.
• Repairs are required because of normal wear and tear .
• Alterations have been made to the product .
• The product or any associated component has been opened without authorization or disassembled to any degree .
• Damage has been caused by power washing .
• Circumstances beyond the control of KING cause the product to no longer operate correctly .
• Customer is not the original owner .
In no event shall KING be liable for any indirect, incidental, or consequential damages from the sale or use of the product . This
disclaimer applies both during and after the term of this warranty .
KING disclaims liability for any implied warranties, including implied warranties of "merchantability" and "fitness for a specific purpose,"
after the term of this warranty .
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you .
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you .
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KING LIMITED WARRANTY