AudioCodes 445HD User Manual
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AudioCodes 445HD User Manual

For microsoft skype for business
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User's Manual
AudioCodes High Definition IP Phones Series
445HD IP Phone for
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Microsoft
Skype
for
Business
Version 3.0.4

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  • Page 1 User's Manual AudioCodes High Definition IP Phones Series 445HD IP Phone for ® ™ Microsoft Skype Business Version 3.0.4...

  • Page 3: Table Of Contents

    User's Manual Contents Table of Contents Introducing the 445HD IP Phone ................11 About AudioCodes' Series of High Definition IP Phones ..........11 Cutting Edge Voice Quality & HD VoIP ................. 11 Setting up the Phone ....................13 Unpacking ........................13 Device Description ......................
  • Page 4 445HD IP Phone 6.12.1 Adjusting Ring Volume....................... 51 6.12.2 Adjusting Tone Volume ...................... 51 6.12.3 Adjusting Handset Volume ....................52 6.12.4 Adjusting Speaker Volume ....................52 6.12.5 Adjusting Headset Volume ....................53 6.13 Managing Phone Directories ..................53 6.13.1 Accessing Directories ......................54 6.13.2 Adding a Contact to the Personal Directory ..............
  • Page 5 Routing Voice from a Video Call to the Phone ..............122 Viewing and Playing Voicemail Messages ..............123 8.3.1 Sending an Incoming Call Directly to Voicemail .............. 124 Troubleshooting ...................... 125 Uploading Logs to MS Server for Support Purposes ........... 125 Version 3.0.4 445HD IP Phone...
  • Page 6 Figure 8-23: BToE Disconnected ........................112 Figure 8-24: Popup Menu: BToE Disconnected ..................... 112 Figure 8-25: Start > Programs > AudioCodes > BToE Controller ..............113 Figure 8-26: Skype for Business Sign-in Request Prompt ................114 Figure 8-27: Primary Device: IP Phone ......................120 Figure 8-28: Primary Device: Headset ......................
  • Page 7 Table 3-1: Phone Screen in Idle State ......................19 Table 3-2: Softkeys ............................20 Table 4-1: Displayed Messages Indicating Processes In Progress ..............36 Table 6-1: Screen Brightness Options ......................46 Table 6-2: Presence Statuses .......................... 72 Table 9-1: Troubleshooting ..........................125 Version 3.0.4 445HD IP Phone...
  • Page 8 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14840...
  • Page 9 This document is subject to change without notice. Date Published: Feb-11-2018 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.
  • Page 10 400HD Series IP Phones for Microsoft Skype for Business Release Notes 400HD Series IP Phones for Microsoft Skype for Business Administrator’s Manual 445HD IP Phone for Microsoft Skype for Business Quick Guide 400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note...

  • Page 11: Introducing The 445Hd Ip Phone

    Microsoft rebranded Lync as Skype for Business so whenever the term Skype for Business appears in this document, it applies also to Lync. The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The 445HD includes an integrated, dedicated LCD sidecar displaying contacts and their presence.
  • Page 12 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14840...

  • Page 13: Setting Up The Phone

    Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Version 3.0.4 445HD IP Phone...

  • Page 14: Figure 2-1: Front View

    445HD IP Phone Figure 2-1: Front View Table 2-1: Font View Description Item # Label/Name Description Ring LED Flashing blue light visually indicates an incoming call. Speed Dial & Twelve speed dial buttons to quickly call the contact whose name is displayed adjacent to it.

  • Page 15: Rear View

    RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink). 12V DC power jack that connects to the AC power adapter. Headset jack, i.e., RJ-9 port that connects to an external headset. Version 3.0.4 445HD IP Phone...

  • Page 16: Cabling

    445HD IP Phone Cabling Here's how to cable your phone. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.

  • Page 17: Mounting The Phone

    Wall Mounting Here's how to mount the phone on a wall.  To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. Version 3.0.4 445HD IP Phone...
  • Page 18 445HD IP Phone Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone stand onto the phone base's inner notches.

  • Page 19: Getting Started

    Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator. Softkeys; to activate a softkey, press the hard key on the device, located below the screen, corresponding to the softkey. See Table 3-2 for softkey descriptions. Version 3.0.4 445HD IP Phone...

  • Page 20: Softkeys

    445HD IP Phone Softkeys Here are descriptions of the softkeys that are displayed in the phone screen. Table 3-2: Softkeys Softkey Description Meet Now Initiates a phone conference based on the Skype for Business server. Missed Displays missed calls. Forward Automatically forwards calls.

  • Page 21: Navigating The Phone Menu

    'Favorites' and other phone directories, and perform log upload to Microsoft server. Figure 3-2: Phone Menu Note: The Administration option is intended for network administrators only. It is password protected. See the Administrator’s Manual for details. Version 3.0.4 445HD IP Phone...

  • Page 22: Switching Between Letters | Numbers

    445HD IP Phone  To access the menus:  Press the MENU key located on the device.  To navigate to menu items:  After opening the menu, press the navigation control button's lower rim -OR- press the menu item's number, e.g., press 3 to navigate to Keys Configuration.

  • Page 23: Switching To Symbols

    Question mark > Greater than Plus < Less than Hyphen Comma Underscore Forward slash Approximates Note that the asterisk (*) symbol is entered directly using the star key. Figure 3-4: Entering a Symbol, e.g., a dot Version 3.0.4 445HD IP Phone...

  • Page 24: Figure 3-5: Reverting To Letters, E.g., Abc

    445HD IP Phone  To revert to letters, e.g., abc:  Make sure you're in abc mode and successively press the 7 key three times to produce (for example) r: Figure 3-5: Reverting to Letters, e.g., abc User's Manual Document #: LTRT-14840...

  • Page 25: Signing In

    Section 3.4 and 3.5. Press the Sign in softkey; the Lock Code screen opens (see Section 5 for more information). Enter a lock code, confirm it, and then press Save. The idle screen is displayed. Version 3.0.4 445HD IP Phone...

  • Page 26: Signing In With User Name And Password

    445HD IP Phone Signing in with User Name and Password This online sign-in option enables connectivity to Microsoft Office 365 and to Microsoft's Cloud PBX, Microsoft's cloud-hosted version of enterprise voice.  To sign in with user name and password: In the 'Sign-in options' screen, select User name and Password.

  • Page 27: Signing In With The Web Cloud (Office 365) Option

    Applies only to Microsoft Cloud PBX users.  To sign in with this option: In the 'Sign-in options' screen, select Web Cloud (Office 365). Point your browser to the displayed URL and sign in to Office 365. Version 3.0.4 445HD IP Phone...

  • Page 28: Signing In Using The Web Login Option

    445HD IP Phone Signing in using the Web Login Option Users can sign-in to their phone from their browser using their PC keyboard to quickly enter sign- in credentials rather than use the longer method on the phone's keypad which requires switching input from letters of the alphabet to numbers and vice versa.

  • Page 29: Signing In As A Common Area Phone (Cap) User

    When the phone is offline, press the Sign-in softkey and from the 'Sign-in options' screen select CAP Provisioning. After selecting the 'CAP provisioning' method, view a displayed URL and Pairing Code. Point your browser to the URL, sign in to Office 365 and locate the phone. Version 3.0.4 445HD IP Phone...
  • Page 30 445HD IP Phone User's Manual Document #: LTRT-14840...
  • Page 31 PC), the sign-in option BToE replaces the sign-in option Web Login. • If the BToE PC application is manually paired with the phone, the Web Login sign-in option is presented rather than the BToE option. Version 3.0.4 445HD IP Phone...

  • Page 32: Signing Out

    445HD IP Phone Signing Out Here's how to sign out of the phone.  To sign out: In the idle screen, press the Status softkey. In the Status screen, press the Sign out softkey. You're signed out and an offline idle screen opens displaying a Sign in softkey.

  • Page 33: Figure 4-1: Login

    Figure 4-2: Web Interface – Home Page In the Web interface, open the Sign-In page (Configuration tab > SfB sign in > Sign in). Figure 4-3: Sign-in – Content Blocked Page Click the open it link and then click Show content. Version 3.0.4 445HD IP Phone...

  • Page 34: Figure 4-4: Sign-In - Windows Security Prompt

    445HD IP Phone Figure 4-4: Sign-in – Windows Security Prompt Click the Continue to this website (not recommended) link. Figure 4-5: Windows Security Prompt In the Windows Security prompt, enter the username and password and then click OK. Figure 4-6: Sign-out Click the Sign out button.

  • Page 35: Hot Desking

    HostDesk use. HotDesk users cannot perform all operations that the original (CAP or regular) user could perform, for example, change Language. Version 3.0.4 445HD IP Phone...

  • Page 36: Displayed Messages

    445HD IP Phone Displayed Messages Messages indicating processes in progress, displayed in the screen, include: Table 4-1: Displayed Messages Indicating Processes In Progress Message Description Initializing Initializing Discovering LLDP Discovering VLAN using Link Layer Discovery Protocol (LLDP) Discovering CDP Discovering VLAN using Cisco Discovery Protocol (CDP) )

  • Page 37: Unlocking A Locked Phone

    Press the MENU key, select Settings and then scroll down to select Device Security. In the Device Security screen, select Change Lock Code. Enter the old code, press OK and when prompted for the new code, enter it, and confirm. Press Save. Version 3.0.4 445HD IP Phone...

  • Page 38: Manually Locking A Phone

    445HD IP Phone Note: Emergency numbers (police, ambulance service, firefighting service, etc.) will still be available and dialable in the event the phone locks via a new Emergency softkey that is displayed after the lock takes effect. Manually Locking a Phone If you leave your desk (for example), you can manually lock the phone to secure it against unwanted (mis)use by others while you're gone.

  • Page 39: Dialing Emergency Numbers If The Phone Is Locked

    Note: The network administrator must define these emergency numbers in the Skype for Business server for the feature to be available. Version 3.0.4 445HD IP Phone...
  • Page 40 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14840...

  • Page 41: Customizing The Phone

    Open the Ring Tone screen (MENU key > Settings > Ring Tone) and then navigate to and select the ring tone of your choice and then Save. As you navigate down the list a sample of each ring tone is played. Version 3.0.4 445HD IP Phone...

  • Page 42: Enabling Call Waiting

    445HD IP Phone Enabling Call Waiting The phone lets you suspend a call that's in progress in order to accept another call coming in on the line.  To enable or disable call waiting: Open the Call Waiting screen (MENU key > Settings > Call Waiting), navigate to and select Disable, Enable or Busy on Busy (see Section 6.4.1) and then Save.

  • Page 43: Configuring Busy On Busy

    Busy on Busy feature rejects the incoming call and plays a busy signal to the caller.  To configure Busy on Busy:  Open the Call Waiting screen (MENU key > Settings > Call Waiting), select the Busy on Busy option and then Save. Version 3.0.4 445HD IP Phone...

  • Page 44: Activating Call Forwarding

    445HD IP Phone Activating Call Forwarding Incoming calls can be automatically redirected to another phone number if (for example) the line is busy. By default, call forward is deactivated.  To activate call forwarding: Open the Automatic Forward screen (MENU key > Settings > Forward settings or press the Forward softkey when the screen is in idle state).
  • Page 45 Navigate to and select the Time format option and then select the format of your choice.  To configure the date format:  Navigate to and select the Date Format option and select the format of your choice. Version 3.0.4 445HD IP Phone...

  • Page 46: Configuring Screen Brightness

    445HD IP Phone Configuring Screen Brightness The screen can be configured to a level of brightness to suit personal preference, for a pleasant user experience.  To select a brightness level: Open the LCD Brightness screen (MENU hard key > Settings > LCD Brightness).

  • Page 47: Selecting An Answering Device

    Dial softkey, the default device will be the speaker.  To change the default:  Open the Answer Device screen (MENU key > Settings > Answer Device), navigate to and select Headset and then Save. Version 3.0.4 445HD IP Phone...

  • Page 48: Configuring Location

    445HD IP Phone Configuring Location This feature allows a called party to identify the geographical location of the calling party. For example, if a caller in the U.S. makes an emergency call to E911, the feature extracts the caller's information for the police department to immediately identify the caller's location.

  • Page 49: Uploading Logs To Ms Server For Support

    Skype for Business clients. If a user experiences an irregularity such as poor voice quality, they'll contact an AudioCodes Field Application Engineer (FAE) who will instruct them to upload and send logs for analysis. The FAE will then download the logs to their PC, perform the analysis, and provide a fix.
  • Page 50 445HD IP Phone  To configure the address of the Outbound Proxy: Open the Outbound Proxy screen (MENU key > Settings > Outbound Proxy). Navigate to and select Enabled in the 'Use Hosted Proxy' field. In the 'Address' field enter the hosted Service Provider's domain name (FQDN).

  • Page 51: Adjusting Volume

    To adjust tones volume: Off-hook the phone (using handset, speaker or headset). Press the VOL or VOL key; the Tones Volume bar displays on the screen: After the adjustment, the Tones Volume bar disappears from the screen. Version 3.0.4 445HD IP Phone...

  • Page 52: Adjusting Handset Volume

    445HD IP Phone 6.12.3 Adjusting Handset Volume The volume of the handset can be adjusted to suit personal preference. The adjustment is performed during a call or when making a call. The newly adjusted level applies to all subsequent handset use.

  • Page 53: Adjusting Headset Volume

    Microsoft Skype for Business server (see the Administrator’s Manual for more information). • If you assign a speed dial key to a contact, you can press it to call them. Version 3.0.4 445HD IP Phone...

  • Page 54: Accessing Directories

    445HD IP Phone 6.13.1 Accessing Directories All directories can be accessed from the CONTACTS key on the phone.  To access the Skype for Business client Favorites directory:  Press the CONTACTS key on the phone.  To access other directories: ...

  • Page 55: Editing Contact Information

    Navigate down and key in the new contact's office phone number. [Optionally] Navigate down and key in the new contact's home and mobile numbers as well. [Optionally] Navigate down and enter their SIP URI, e.g., mike.dubb@audiocodes.com. This option can be useful to you if you don't know their phone number.

  • Page 56: Deleting A Contact From The Personal Directory

    445HD IP Phone Press the Edit softkey. Edit the contact’s details and Save. Note: The Corporate directory cannot be modified. 6.13.4 Deleting a Contact from the Personal Directory Contacts can be deleted from the Personal directory. This can be necessary if they leave the company, for example.
  • Page 57 Press the Delete softkey; a 'Delete current contact?' warning message appears: Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory. Note: Corporate directory contacts cannot be deleted. Version 3.0.4 445HD IP Phone...

  • Page 58: Adding A Person To Favorites From The Call Log

    445HD IP Phone 6.13.5 Adding a Person to Favorites from the Call Log A person can be added to the Favorites directory after a call with them is logged in the phone's Call Log. Note: A maximum of 1,000 people can be added to the Favorites directory.

  • Page 59: Removing A Person From Favorites

    To remove a person from the Favorites directory: Open the Favorites directory (MENU key > Favorites). Navigate to the person to remove and then press the OK navigation control button on the phone. In the Contact Details screen, press the Unfavorite softkey. Version 3.0.4 445HD IP Phone...

  • Page 60: Searching For A Contact In The Personal Directory

    445HD IP Phone 6.13.7 Searching for a Contact in the Personal Directory The search feature enables you to quickly and easily locate a contact in a directory. The feature increases user productivity, especially if you have a long list of contacts.

  • Page 61: Searching For A Contact In The Corporate Directory Using T9

    A. If necessary, press the 6 key containing the fourth letter, N. You only need to press it once. [If necessary] Press the * key to enter a space and then enter the first letter of the family name. Version 3.0.4 445HD IP Phone...

  • Page 62: Changing From T9 Input To A/A/1 Input

    445HD IP Phone 6.13.8.1 Changing from T9 Input to A/a/1 Input You can search for a contact in the Corporate Directory using A/a/1 input instead of T9 (default) input.  To change from the default T9 input to A/a/1 input: Open the Corporate Directory (CONTACTS key >...

  • Page 63: Configuring A Function Key For Speed Dialing

    1-12 sidecar buttons). Navigate to and select an empty (unconfigured) Function Key. Note: Function Key 1 is uppermost on the sidecar, Function Key 12 is lowermost. Navigate to and select Speed Dial or Speed Dial + BLF. Version 3.0.4 445HD IP Phone...

  • Page 64: Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr

    445HD IP Phone Enter the number of the contact or select the contact from a directory. Enter a Key Label – the name of the contact to be displayed on the sidecar. Press the displayed Save softkey. 6.14.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR The 'Pause Dialing' feature creates a time break typically requried for a speed dial to a destination extension number that is behind an Interactive Voice Response (IVR) system.

  • Page 65: Configuring A Function Key For Paging

    224.0.1.0. For phones to be in a group, all must be configured with the identical multicast address. In the 'Multicast Port' field, enter the group's port. Default: 8888. For phones to be in a group, all must be configured with the same port. Save the configuration. Version 3.0.4 445HD IP Phone...

  • Page 66: Configuring A Programmable Key For Speed Dialing

    445HD IP Phone 6.16 Configuring a Programmable Key for Speed Dialing Six programmable keys are located on either side of the phone screen, three on each side. Each can be configured as a speed dial, exactly the same as the 12 Function Keys. A total of 18 speed dials can therefore be configured on the phone: Twelve Function Keys + six programmable keys.

  • Page 67: Deleting A Speed Dial

    Deleting a speed dial will typically be required if a contact leaves the company.  To delete a speed dial: Long-press the key on the phone configured as a speed dial. Navigate to and select Empty. The speed dial indication disappears from the idle screen. Version 3.0.4 445HD IP Phone...

  • Page 68: Configuring A Programmable Key For Paging

    445HD IP Phone 6.17 Configuring a Programmable Key for Paging Six programmable keys are located on either side of the phone screen. Three are on each side. Each can be configured for paging a group, exactly like the 12 function keys. So a total of 18 keys can be configured on the phone for paging: Twelve function keys + six programmable keys.

  • Page 69: Configuring A Programmable Key As A Key Event

    To configure a programmable key as a Key Event: Long-press any of the six programmable keys located on either side of the phone screen or press the MENU key > Keys. Select Programmable Keys and then select an 'Empty' Programmable Key. Version 3.0.4 445HD IP Phone...

  • Page 70: Configuring A Programmable Key As A Vocanom Speed Dial

    445HD IP Phone Navigate to and select Key Event: In the ‘Key Label’ field, configure an identifier that you’ll easily identify in the phone screen, e.g., 'Dialed'. In the ‘Key Event’ field, select the Key Event you want to configure, for example, ‘Dialed Calls’.

  • Page 71: Deleting A Key Event

    6. Customizing the Phone 6.18.2 Deleting a Key Event If necessary, configured programmable keys can be deleted.  To delete a configured programmable key:  Long-press the programmable key and then in the key's screen, select Empty. Version 3.0.4 445HD IP Phone...

  • Page 72: Changing Your Presence Status

    445HD IP Phone 6.19 Changing your Presence Status Presence status can be configured to indicate to would-be callers if you're available or not. By default, your presence status is based on your Skype for Business client. Note: • Presence status can be changed by your Skype for Business client running on your computer.

  • Page 73: Viewing Microsoft Exchange Calendar In The Phone Screen

    If other meetings are scheduled for that day, scroll to them, and select Details. If a meeting is an online Skype for Business meeting, select it and press Join, or press Details and then Join. You can optionally then add other attendees. Version 3.0.4 445HD IP Phone...
  • Page 74 445HD IP Phone If the meeting scheduled is an offline non Skype for Business meeting, you can press Details and then optionally add other attendees. User's Manual Document #: LTRT-14840...

  • Page 75: Receiving Meeting Reminders

    If you select Snooze, the Reminder pops up 10 minutes before the start of the meeting, five minutes before the start of the meeting, and when the meeting begins. So the feature allows you to receive advance notifications about meetings and directly join them. Version 3.0.4 445HD IP Phone...
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  • Page 77: Performing Basic Operations

    You're invited to "Record a short message after the tone then wait to hear how you sound". Note: The feature must be enabled on the Skype for Business server by the network administrator for it to be available. See the Administrator's Manual for more information. Version 3.0.4 445HD IP Phone...

  • Page 78: Making Calls

    445HD IP Phone Making Calls The screen that is displayed after dialing provides caller-friendly orientation information.  the name of the calling party  the number of the calling party  outgoing call  presence status of the called party ...

  • Page 79: Redialing

    Press the REDIAL key on the phone; the Dialed Calls screen is displayed, listing in chronological order, recently dialed numbers. Select the number to redial and then press the Dial softkey or press the OK key. Version 3.0.4 445HD IP Phone...

  • Page 80: Dialing A Missed Call

    445HD IP Phone 7.3.3 Dialing a Missed Call The phone logs missed calls. The number of missed calls is displayed in the idle screen.  To dial a missed call: Press the Missed softkey displayed in the idle screen. Select the missed call to dial if more than one is listed.

  • Page 81: Rejecting An Incoming Call

    To view voicemail content: Press the voicemail key on the phone - illuminated red if you have voicemail. Press the Call softkey and listen to your messages played back to you, and then optionally press the End softkey. Version 3.0.4 445HD IP Phone...

  • Page 82: Silencing An Incoming Call

    445HD IP Phone Silencing an Incoming Call An incoming call's ringing can be silenced if for example a colleague is consulting you in your office and you don't want the disruption. The caller on the other side will hear regular ringing but no answer.

  • Page 83: Viewing Missed, Received And Dialed Calls

    In the Call Log screen, navigate to and select the call log you require. • All Calls = calls that were missed, received and dialed • Missed Calls = calls that were not answered • Received Calls = the most recently answered numbers Version 3.0.4 445HD IP Phone...

  • Page 84: Reporting A Malicious Call

    445HD IP Phone • Dialed Calls = the most recently dialed numbers Select the option you want, for example, Missed Calls. Press a softkey: • Dial [dials the number of the selected logged entry] • Save [saves the related information about the call entry in the personal directory] •...

  • Page 85: Paging A Group

    If you're in a call when paged and the 'Barge-in' feature was disabled by your network administrator, you're prompted to accept/reject the paged call.  If you press the Accept softkey; the regular call is put on hold and the paged call is heard. Version 3.0.4 445HD IP Phone...

  • Page 86: If Paged When In A Regular Call And Barge-In Is Enabled

    445HD IP Phone Note: If you'd have pressed Reject, the paging wouldn't have barged in on the regular call.  When you've heard the paging call, press the End softkey and then the Resume softkey to resume the regular call that was put on hold.

  • Page 87: Performing Advanced Operations

    Press the Accept softkey; the waiting call from Hilary is answered; the previous call from Steve is put on hold: Press the navigation control's upper or lower rim to toggle between calls. Note: To enable / disable the call waiting feature, see Section 6.3. Version 3.0.4 445HD IP Phone...

  • Page 88: Placing Calls On Hold

    445HD IP Phone Placing Calls On Hold You can place a call on hold in order to answer an incoming call (see Section 8.1) or to make another call. The party put on hold will hear music played (Music on Hold (MOH)).

  • Page 89: Calling A Contact From 'Favorites

    You can directly call from the phone any contact that is listed in your Skype for Business client's 'Favorites'.  To call a contact listed in 'Favorites': Press the CONTACTS key. Navigate to a contact to call and then press the Dial softkey or the OK hard key. Version 3.0.4 445HD IP Phone...

  • Page 90: Using A Speed Dial To Call

    445HD IP Phone Using a Speed Dial to Call To quickly place a call you can press the function key or programmable key that you configured for speed dialing. To configure a function key for speed dialing, see Section 6.14.

  • Page 91: Transferring Calls

    Call Menu softkey > Blind transfer. Steven is put on hold. Enter Hilary's number and then select Transfer. On the other side, Hilary's phone (4697) rings. When she picks up, your phone is disconnected from Steve who is transferred to Hilary. Version 3.0.4 445HD IP Phone...

  • Page 92: Performing A Consultation Transfer

    445HD IP Phone 8.6.2 Performing a Consultation Transfer You can consult with a third party before transferring a second party to the third party.  To perform a consultation transfer: In a call with Steve, he asks you - Alan - to transfer him to Hilary. Press the Call Menu softkey and then select Consultation transfer.

  • Page 93: Performing A Semi-Consultative Transfer

    When Hilary answers, press the Transfer softkey or press the TRANSFER key on the phone; Hilary is connected to Steve and you (Alan) are disconnected. Note: If your network administrator has not enabled the feature, the Transfer softkey will not be displayed. Version 3.0.4 445HD IP Phone...

  • Page 94: Merging Calls Into A Conference Call

    445HD IP Phone 8.6.4 Merging Calls into a Conference Call When in a call, you can add another participant and then merge all into a conference call. Merging is therefore similar to adding a participant to a conference. It can be performed on the phone softkey or through the Skype for Business client if the user is paired.

  • Page 95: Parking A Call

    Only employees configured in the Skype for Business server's GCP parameter can pick up the call. Consult your network administrator if you want the feature to be available. Version 3.0.4 445HD IP Phone...

  • Page 96: Managing A Multi-Party Skype For Business Remote Conference

    445HD IP Phone Managing a Multi-Party Skype for Business Remote Conference A multi-party call conference based on the Skype for Business server (remote conference) can be managed from the phone. Note: Conferencing when BToE is not installed is described here. See Section 8.2.4...
  • Page 97 'Presenter' to 'Attendee', and then press the Call Menu softkey. Select Make Hilary attendee (in the example above).  To mute a participant:  In the Conference screen, navigate to the participant and then press the Far Mute softkey. Version 3.0.4 445HD IP Phone...
  • Page 98 445HD IP Phone On the muted participant's phone screen, the mute key shines red, the Far Mute softkey changes to Far Unmute and the following is briefly displayed: A presenter has muted you  To unmute a remote participant: ...

  • Page 99: Muting Your Speaker, Handset Or Headset

    While the call is muted, you can still hear the other party. Muting the microphone of the handset, headset or speaker can also be performed during conference calls.  To mute/unmute: During a call, press the mute key on the phone. To unmute, press the mute key again. Version 3.0.4 445HD IP Phone...

  • Page 100: Setting Up Better Together Over Ethernet

    445HD IP Phone Setting up Better Together over Ethernet BToE enables operations to be mirrored on both AudioCodes' phone and the Skype for Business client on the PC, so that these operations can be controlled from either the phone or the PC, whichever is convenient to the user at the time, for enhanced unified communications and optimized enterprise efficiency.

  • Page 101: Figure 8-1: Installshield Wizard - Preparing To Install

    The Prepare to Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens: Figure 8-1: InstallShield Wizard – Preparing to Install Figure 8-2: Welcome to the InstallShield Wizard Click the Next button; the License Agreement screen opens. Version 3.0.4 445HD IP Phone...

  • Page 102: Figure 8-3: License Agreement

    445HD IP Phone Figure 8-3: License Agreement Select the I accept… option and click Next. Figure 8-4: License Agreement Click Next; the Destination Folder screen opens. User's Manual Document #: LTRT-14840...

  • Page 103: Figure 8-5: Destination Folder

    To leave the Destination Folder at its default, click Next and proceed to step 7. Figure 8-6: Change Current Destination Folder Click OK; you're returned to the Destination Folder screen. Click Next; the Ready to Install screen opens. Version 3.0.4 445HD IP Phone...

  • Page 104: Figure 8-7: Ready To Install

    445HD IP Phone Figure 8-7: Ready to Install Click the Install button; the Installing AudioCodes Better2Gether screen opens indicating installation progress status. Figure 8-8: Installing AudioCodes Better2Gether Wait until the following screen is displayed: User's Manual Document #: LTRT-14840...

  • Page 105: Figure 8-9: Installshield Wizard Completed

    Figure 8-9: InstallShield Wizard Completed Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon (AC) as shown below: Figure 8-10: AudioCodes Icon in Taskbar Wait until the “Installing device driver software” process completes: Check your programs in the Control Panel >...

  • Page 106: Figure 8-11: Control Panel>Programs>Audiocodes Better2Gether

    You can use this entry in the Control Panel > Programs to uninstall. Access Computer Management > Services and Applications and locate BToE: Figure 8-12: Computer Management > Services and Applications Open the Device Manager and locate 'AudioCodes B2GoE USB driver'. User's Manual Document #: LTRT-14840...

  • Page 107: Figure 8-13: Device Manager > Audiocodes B2Goe Usb Driver

    User's Manual 8. Performing Advanced Operations Figure 8-13: Device Manager > AudioCodes B2GoE USB Driver You've successfully installed the program. Version 3.0.4 445HD IP Phone...

  • Page 108: Making Sure Btoe Is Correctly Installed

    Here's how to make sure Better Together over Ethernet is correctly installed.  To make sure BToE is correctly installed: Click the AC (AudioCodes) taskbar icon; the following menu pops up: Figure 8-14: Popup Menu Select the About… menu option to verify the DLL and BToE version: Figure 8-15: About AC BToE 8.1.3...

  • Page 109: Enabling Btoe For Online Users

    If the BToE PC application has already been manually paired with the phone, as shown in the section below, and you want to automatically pair, you must delete the old pair code from the BToE PC application in order to allow BToE automatic pairing: Version 3.0.4 445HD IP Phone...

  • Page 110: Manually Pairing The Btoe Pc Application With The Phone

    Manually Pairing the BToE PC Application with the Phone AudioCodes' BToE PC application can be manually paired with the phone using a pair code. By default, the phone is automatically paired with the PC. Even though the default automatic pairing gives users greater freedom, manual pairing is still an option, giving users added security, laptop mobility, WiFi mobility and hot desking.

  • Page 111: Manually Connecting The Phone With The Btoe Pc Application

    Here's how to manually connect the phone with the BToE PC application.  To connect the two: Open the AudioCodes BToE Connect screen: Click the BToE client icon placed on your taskbar after installation. Figure 8-18: Popup Menu Select the Phone Pairing option...

  • Page 112: Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled

    445HD IP Phone Figure 8-22: Popup Menu: 'Disconnect' Enabled, 'Phone Pairing' Disabled After selecting the Disconnect menu option, the 'AC BToE Disconnected' indication is displayed: Figure 8-23: BToE Disconnected From the popup menu as well you can see if BToE is disconnected:...

  • Page 113: Figure 8-25: Start > Programs > Audiocodes > Btoe Controller

    User's Manual 8. Performing Advanced Operations Figure 8-25: Start > Programs > AudioCodes > BToE Controller Version 3.0.4 445HD IP Phone...

  • Page 114: Connecting The Skype For Business Client With The Phone

    To make sure: In the Skype for Business client application, in the lowermost left corner of the screen, click the Select Primary Device icon ; this popup opens: Make sure Handset is AudioCodes 400HD Phone. User's Manual Document #: LTRT-14840...

  • Page 115: Making Sure The Phone Is Paired With The Skype For Business Client

    Skype for Business client. If the idle screen does not display two interlocked rings, the phone is not paired. After connecting, a 'BToE Activated' notification pops up and then disappears. The two interlocked rings remain. Version 3.0.4 445HD IP Phone...

  • Page 116: Using Btoe Functions

    Before using BToE functions, you need to install BToE. See the Administrator's Manual for detailed information on installing BToE. Before using BToE functions, make sure in the Skype for Business client that the 'Primary Device' selected is Handset AudioCodes BToE. 8.2.1 Signing in to the Phone from the Skype for Business Client You can sign in to the phone from the Skype for Business client.

  • Page 117: Making A Call (Click-To-Dial)

    When answering an incoming video call with a paired phone, the call is established. The default device is the PC speaker/microphone rather than the phone. Subsequent audio calls will be unaffected; the paired phone will still be the default device. Version 3.0.4 445HD IP Phone...

  • Page 118: Establishing A Unified Communications Call Conference

    445HD IP Phone 8.2.4 Establishing a Unified Communications Call Conference The phone supports multi-party Skype for Business remote conferencing. BToE is not mandatory for conferencing - see Section for more information about conferencing. BToE is mandatory for unified communications conferencing. When BToE is installed, the phone's screen mirrors the PC Skype for Business client;...
  • Page 119 MUTE button is lit. The user can unmute using the phone's MUTE button. • You can press the phone's End softkey to end a meeting. See Section for more information about conferencing. Version 3.0.4 445HD IP Phone...

  • Page 120: Transferring A Call

    445HD IP Phone 8.2.5 Transferring a Call You can transfer a call to another party either from your PC Skype for Business client or phone, whichever is more convenient for you at the time, for an enhanced unified communications experience.

  • Page 121: Figure 8-28: Primary Device: Headset

    User's Manual 8. Performing Advanced Operations Figure 8-28: Primary Device: Headset Figure 8-29: Primary Device: Speaker  To switch primary device:  In a Skype for Business call, click the Call Control icon and select Devices. Version 3.0.4 445HD IP Phone...

  • Page 122: Routing Voice From A Video Call To The Phone

    445HD IP Phone 8.2.7 Routing Voice from a Video Call to the Phone When a video call comes in, video is displayed in the PC Skype for Business client. The user can route the voice from the video call to the phone. In this scenario, the phone performs similarly to a USB device.

  • Page 123: Viewing And Playing Voicemail Messages

    PIN code. See the Administrator's Manual for details. When you have at least one new message in your voicemail box, you can listen to it. Version 3.0.4 445HD IP Phone...

  • Page 124: Sending An Incoming Call Directly To Voicemail

    445HD IP Phone 8.3.1 Sending an Incoming Call Directly to Voicemail If a time constraints prevent you from answering an incoming call, for example, you can send it directly to voicemail.  To send an incoming call directly to voicemail: ...

  • Page 125: Troubleshooting

    Headset not port located on the side of the phone. audio connected properly  Verify that the headset volume level is adjusted adequately (see Section 6.12.5). Uploading Logs to MS Server for Support Purposes See here. Version 3.0.4 445HD IP Phone...
  • Page 126 Website: https://www.audiocodes.com/ ©2018 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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