AudioCodes 445HD User Manual
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AudioCodes 445HD User Manual

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User's Manual
AudioCodes High Definition IP Phones Series
445HD IP Phone
Generic SIP
Version 3.4.3

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  • Page 1 User's Manual AudioCodes High Definition IP Phones Series 445HD IP Phone Generic SIP Version 3.4.3...

  • Page 3: Table Of Contents

    Table of Contents Introducing the 445HD IP Phone ................9 445HD IP Phone with Wi-Fi..................... 9 About AudioCodes' Series of High Definition IP Phones ..........9 Cutting Edge Voice Quality & HD VoIP ................9 Setting up the Phone ....................11 Unpacking ........................
  • Page 4 445HD IP Phone 5.11.2 Configuring a Speed Dial Key through the Personal Directory ........46 5.11.3 Configuring a Speed Dial Key in the Sidecar Fields ............46 5.11.4 Editing a Speed Dial ...................... 47 5.11.5 Deleting a Speed Dial ....................47 5.12 Programmable Softkeys (PSKs) ..................
  • Page 5 Logging Out ........................ 100 A.3.5 Configuring Do Not Disturb (DnD) ................100 A.3.6 Configuring Automatic Forwarding ................100 A.3.7 Listening in Capability for Call Center Supervisors ............101 A.3.8 Setting up a Remote Conference ................. 101 Version 3.4.3 445HD IP Phone...
  • Page 6 445HD IP Phone List of Figures Figure 2-1: Front View..........................12 Figure 2-2: Rear View ..........................13 Figure 2-3: Cabling ............................. 14 Figure 3-1: Phone Screen in Idle State ......................17 Figure 3-2: Phone Menu ..........................19 Figure 3-3: Switching between Letters | Numbers ..................20 Figure 3-4: Entering a Symbol, e.g., a dot ....................
  • Page 7 Date Published: July-07-2020 Trademarks AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners.
  • Page 8 400HD Series IP Phones Release Notes – Generic SIP. 400HD Series IP Phones Administrator’s Manual - Generic SIP. 445HD IP Phone Quick Guide - Generic SIP. 400HD Series IP Phones for Skype for Business Hosting Partner (LHPv2) Environment Configuration Note...

  • Page 9: Introducing The 445Hd Ip Phone

    Voice-over-IP (VoIP) calls. The 445HD IP phone is an advanced high-end business phone with a 4.3" color screen. The 445HD includes an integrated, dedicated LCD sidecar displaying contacts and their presence.
  • Page 10 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14850...

  • Page 11: Setting Up The Phone

    Device Description Use the graphics below to identify and familiarize yourself with the device's hardware functions. 2.2.1 Front View The front view of the phone is shown in Figure 2-1 and described in Table 2-1. Version 3.4.3 445HD IP Phone...

  • Page 12: Figure 2-1: Front View

    445HD IP Phone Figure 2-1: Front View Table 2-1: Font View Description Item # Label/Name Description Ring LED Flashing blue light visually indicates an incoming call. Function Keys 33 Function Keys that users can configure for Speed Dials, Paging, Lines, VocaNOM, Parking Lots or Key Events.

  • Page 13: Rear View

    RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink). 12V DC power jack that connects to the AC power adapter. Headset jack, i.e., RJ-9 port that connects to an external headset. Version 3.4.3 445HD IP Phone...

  • Page 14: Cabling

    445HD IP Phone Cabling Here's how to cable your phone. Figure 2-3: Cabling Action Description Connect the short, straight end of the cord to the handset. Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.

  • Page 15: Mounting The Phone

    Wall Mounting Here's how to mount the phone on a wall.  To mount the phone on a wall: Attach the stand of the phone for the purpose of a wall mounting: Detach the base. Version 3.4.3 445HD IP Phone...
  • Page 16 445HD IP Phone Attach it again as you did for a desktop mounting (see Section 2.4.1) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails of the phone stand onto the phone base's inner notches.

  • Page 17: Getting Started

    Time, automatically retrieved from the Network Time Protocol (NTP) server, enabled by your network administrator. Softkeys. To activate one, press the hard key on the device, located below it, corresponding to the softkey. See Table 3-2 for softkey descriptions. Version 3.4.3 445HD IP Phone...

  • Page 18: Softkeys

    445HD IP Phone Softkeys Here are descriptions of the softkeys that are displayed in the phone screen. Table 3-2: Softkeys Softkey Description Missed Displays missed calls. Forward Automatically forwards calls. Do not Disturb (see Section 7.8). Contacts Displayed after lifting the handset (for example). Opens the 'Personal Directory'.

  • Page 19: Navigating The Phone Menu

    Press it to view call logs, configure speed dials, customize phone settings, determine device status, perform administration and access 'Contacts'. Figure 3-2: Phone Menu Note: The Administration option is intended for network administrators only. It is password protected. See the Administrator’s Manual for details. Version 3.4.3 445HD IP Phone...

  • Page 20: Switching Between Letters | Numbers

    445HD IP Phone  To access the menus: Press the MENU key located on the device.   To navigate to menu items: After opening the menu, press the navigation control button's lower rim -OR- press the menu  item's number, e.g., press 3 to navigate to Keys Configuration.

  • Page 21: Switching To Symbols

    Figure 3-4: Entering a Symbol, e.g., a dot  To revert to letters, e.g., abc: Make sure you're in abc mode and successively press the 7 key three times to produce (for  example) r: Version 3.4.3 445HD IP Phone...

  • Page 22: Figure 3-5: Reverting To Letters, E.g., Abc

    445HD IP Phone Figure 3-5: Reverting to Letters, e.g., abc User's Manual Document #: LTRT-14850...

  • Page 23: Configuring A Line

    In the phone’s main menu, press the Networks icon -or- in the ‘Settings’ menu, navigate to and select the Wi-Fi option. If an Ethernet cable does not connect the 445HD phone to a LAN port, the phone displays a ‘LAN Link Failure’ message and a Networks softkey.
  • Page 24 445HD IP Phone After enabling Wi-Fi, the screen indicates the phone is ‘Searching for networks…’. The phone then displays the available Wi-Fi Access Points. If necessary, press the Refresh softkey to display more options. After selecting a Wi-Fi Access Point, configure Access Point parameters.

  • Page 25: Displayed Messages

    Acquiring an IP address from a DHCP server Initializing Network Initializing the network Downloading Firmware File Downloading a firmware file Upgrading Firmware Upgrading the phone’s img firmware Updating Configuration File Upgrading the phone’s cfg configuration file Version 3.4.3 445HD IP Phone...
  • Page 26 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14850...

  • Page 27: Customizing The Phone

    Save. As you navigate down the list a sample of each ring tone is played. If line extensions are defined on your phone, you can assign a ring tone per line extension. Version 3.4.3 445HD IP Phone...
  • Page 28 445HD IP Phone  To assign a ring tone per line extension: Open the Ring Tone screen (MENU key > Settings > Ring Tone). Navigate to and select the line extension for which to configure a ring tone. In the Ring Tone screen that opens, select the ring tone of your choice and then Save.

  • Page 29: Enabling Call Waiting

    If you're in a call and another party calls, or if two calls come in on your phone simultaneously, the phone's screen displays both calls in a way which facilitates easy and efficient handling. Simultaneous incoming calls:  When one of the incoming calls is answered:  Version 3.4.3 445HD IP Phone...
  • Page 30 445HD IP Phone When a phone is in a call and another comes in:  Visual indications on the phone are: The Ring LED in the upper right corner of the device flashes blue when a call comes in ...

  • Page 31: Configuring Call Forwarding

    Press the Start softkey that’s then activated; you're returned to the idle screen; in the idle screen, view a check mark in the corner of the Forward softkey; calls will automatically be forwarded to the configured number. Version 3.4.3 445HD IP Phone...
  • Page 32 445HD IP Phone  To configure call forwarding on multiple lines: Open the Forward screen (press the Forward softkey when the screen is in idle state). Navigate to and select the line extension on which to configure call forwarding; the Automatic Forward screen is displayed, as shown in the previous instruction set.

  • Page 33: Making Sure The Ntp Server Is Enabled

    Navigate to and select the Time format option and then select the format of your choice.   To configure the date format: Navigate to and select the Date Format option and select the format of your choice.  Version 3.4.3 445HD IP Phone...
  • Page 34 445HD IP Phone User's Manual Document #: LTRT-14850...

  • Page 35: Configuring Screen Brightness

    Defines the brightness of the screen when it's in 'night mode'. The screen changes to 'night mode' after the timeout configured for 'dimmer mode' expires (see above). You can configure either: Low (default) • Medium • High • Save the setting. Version 3.4.3 445HD IP Phone...

  • Page 36: Selecting An Audio Device

    445HD IP Phone Selecting an Audio Device You can select the speaker or the headset to be activated when you answer calls. The default is the speaker. This means that when you press the Accept softkey to answer a call, or when you dial another party by pressing the number keys on the keypad and then pressing the Dial softkey, the default device will be the speaker.

  • Page 37: Adjusting Volume

    The phone's tones, including dial tone, ring-back tone and all other call progress tones, can be adjusted to suit personal preference.  To adjust tones volume: Off-hook the phone (using handset, speaker or headset). Press the VOL or VOL key; the Tones Volume bar displays on the screen: Version 3.4.3 445HD IP Phone...

  • Page 38: Adjusting Handset Volume

    445HD IP Phone After the adjustment, the Tones Volume bar disappears from the screen. 5.9.3 Adjusting Handset Volume The volume of the handset can be adjusted to suit personal preference. The adjustment is performed during a call or when making a call. The newly adjusted level applies to all subsequent handset use.

  • Page 39: Adjusting Headset Volume

    Section 5.11). After adding the contact, you can search for them in the group, dial them, edit their contact information or delete them.  To add a contact to the Personal directory: Open the Personal directory (use the CONTACTS hard key on the phone). Version 3.4.3 445HD IP Phone...

  • Page 40: 5.10.2 Editing Contact Information

    Navigate down and key in the new contact's office phone number. [Optionally] Navigate down and key in the new contact's home and mobile numbers as well. [Optionally] Navigate down and enter their SIP URI, e.g., mike.dubb@audiocodes.com. This option can be useful to you if you don't know their phone number.

  • Page 41: 5.10.3 Deleting A Contact From The Personal Directory

    Open the Personal directory (press the CONTACTS hard key on the phone), navigate to the name of the contact to delete and then press the OK hard key on the phone. Press the Delete softkey; a 'Delete current contact?' warning message appears: Version 3.4.3 445HD IP Phone...
  • Page 42 445HD IP Phone Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory. User's Manual Document #: LTRT-14850...

  • Page 43: 5.10.4 Searching For A Contact In The Personal Directory

    If you key in a letter and there are no matching entries in the Personal Directory, you’ll be indicated No Matches. To exit, press OK to accept the result, Back to exit from the Contacts and Clear to allow a new search. Version 3.4.3 445HD IP Phone...

  • Page 44: 5.10.4.1 Selecting A/A/1 Input

    445HD IP Phone 5.10.4.1 Selecting A/a/1 Input You can select A/a/1 input when for example you need to search for a contact in the Personal Directory.  To select A/a/1 input: Open the Personal Directory (press the CONTACTS hard key on the phone) and then press the Input softkey •...

  • Page 45: Configuring A Function Key For Speed Dialing

    Open the Function Keys screen (MENU key > Keys > Function Keys or long-press one of the 1-33 sidecar buttons). Navigate to and select an empty (unconfigured) Function Key. Navigate to and select Speed Dial. Version 3.4.3 445HD IP Phone...

  • Page 46: 5.11.1 Configuring Pause Dialing For A Speed Dial To An Ext. Behind An Ivr

    445HD IP Phone Enter the number of the contact or select the contact from a directory. Enter a Key Label – the name of the contact to be displayed on the sidecar. Press the displayed Save softkey. 5.11.1 Configuring Pause Dialing for a Speed Dial to an Ext. behind an IVR The 'Pause Dialing' feature creates a time break typically needed for a speed dial to a destination extension number that is behind an Interactive Voice Response (IVR) system.

  • Page 47: 5.11.4 Editing A Speed Dial

    Deleting a speed dial will typically be necessary if a contact leaves the company.  To delete a speed dial: Long-press the sidecar button next to the speed dial to delete, navigate to 'Empty' and then  press the Select softkey. Version 3.4.3 445HD IP Phone...

  • Page 48: Programmable Softkeys (Psks)

    445HD IP Phone 5.12 Programmable Softkeys (PSKs) Located under your phone's LCD are four configurable softkeys. The idle screen by default displays (from left to right) Contacts, Missed, Forward, and DnD softkeys. Note: PSKs can only be configured by the network administrator (see the Administrator's Manual).
  • Page 49 / requirements of enterprise management and / or the employees. For example, the Contacts softkey in the idle screen shown in the preceding figure can be replaced with the Call softkey shown in the figure below. Version 3.4.3 445HD IP Phone...

  • Page 50: Configuring A Function Key For Paging

    445HD IP Phone 5.14 Configuring a Function Key for Paging Live announcements can be made (paged) from a phone to a group of phones, to notify a team (for example) that a meeting is about to commence. The paged announcement is multicast via a designated group IP address, in real time, on all idle phones in the group, without requiring listeners to pick up their receivers.
  • Page 51 In the 'Multicast Port' field, enter the paging group's port. Default: 8888. For phones to be in a group, all must be configured with the same port. Press the Save softkey to save the configuration. Version 3.4.3 445HD IP Phone...

  • Page 52: Configuring A Programmable Key For Speed Dialing

    445HD IP Phone 5.15 Configuring a Programmable Key for Speed Dialing Six programmable keys are located on either side of the phone screen, three on each side. Each can be configured as a speed dial, exactly the same as the 12 Function Keys. A total of 18 speed dials can therefore be configured on the phone: Twelve Function Keys + six programmable keys.

  • Page 53: 5.15.1 Deleting A Speed Dial

    Deleting a speed dial will typically be required if a contact leaves the company.  To delete a speed dial: Long-press the key on the phone configured as a speed dial. Navigate to and select Empty. The speed dial indication disappears from the idle screen. Version 3.4.3 445HD IP Phone...

  • Page 54: Configuring A Programmable Key For Paging

    445HD IP Phone 5.16 Configuring a Programmable Key for Paging Six programmable keys are located on either side of the phone screen. Three are on each side. Each can be configured for paging a group, exactly like the 12 function keys. So a total of 18 keys can be configured on the phone for paging: Twelve function keys + six programmable keys.

  • Page 55: Configuring A Programmable Key For A Key Event

    Long-press any of the six programmable keys located on either side of the phone screen or press the MENU key > Keys. Select Programmable Keys and then select an 'Empty' Programmable Key. Navigate to and select Key Event: Version 3.4.3 445HD IP Phone...

  • Page 56: 5.17.1 Deleting A Key Event

    445HD IP Phone In the ‘Key Label’ field, configure an identifier that you’ll easily identify in the phone screen, e.g., 'Dialed'. In the ‘Key Event’ field, select the Key Event you want to configure, for example, ‘Dialed Calls’. Save the configuration and view in the phone's idle screen the Key Event you configured.

  • Page 57: Performing Basic Operations

     the number of the called party  The phone plays a ring-back tone indicating to the caller that the called party's phone is ringing. Version 3.4.3 445HD IP Phone...

  • Page 58: Dialing

    445HD IP Phone  To end dialing a call before it's answered: Press the End softkey or on your active audio device, press the speaker button or headset  button, or on-hook the handset. Note: For advanced dialing using the phone directory, see Section 5.10.

  • Page 59: Redialing

    Press the REDIAL key on the phone; the Dialed Calls screen is displayed, listing in chronological order, recently dialed numbers. Select the number to redial and then press the Dial softkey or press the OK key. Version 3.4.3 445HD IP Phone...

  • Page 60: Dialing A Missed Call

    445HD IP Phone 6.2.3 Dialing a Missed Call The phone logs missed calls. The number of missed calls is displayed in the idle screen.  To dial a missed call: Press the Missed softkey displayed in the idle screen. Select the missed call to dial if more than one is listed.

  • Page 61: Rejecting An Incoming Call

    An incoming call's ringing can be silenced if for example a colleague is consulting you in your office when the call comes in. The caller on the other side will hear regular ringing but no answer.  To silence the ringing of an incoming call: Press the Silent softkey.  Version 3.4.3 445HD IP Phone...

  • Page 62: Making A New Call Even Though A Call Is Coming In

    445HD IP Phone Only the ringing will be silent. The call will continue to be active. You can answer it. Making a New Call Even Though a Call is Coming in A new call can be made even though a call is coming in, typically needed when it's more important and pressing to make a new call than to accept an incoming.

  • Page 63: Viewing Missed, Received And Dialed Calls

    Select the option you want, for example, Missed Calls. Press a softkey: Dial [dials the number of the selected logged entry] • Save [saves the related information about the call entry in the personal directory] • Version 3.4.3 445HD IP Phone...
  • Page 64 445HD IP Phone Detail [accesses the Call Details screen, which displays details of the log entry] • The screen displays: Number [phone number logged] • Time [the time the call was logged] • Date [the date on which the call was logged] •...

  • Page 65: Using Multiple Lines

    Enter B’s phone number or select their entry in the directory, and press the Dial softkey. B answers. To toggle between A (on hold) and B, press the navigation control's upper and lower rim (see Section 6.9.6 on page 66). Version 3.4.3 445HD IP Phone...

  • Page 66: Making Multiple Line Calls

    445HD IP Phone 6.9.4 Making Multiple Line Calls Your phone supports multiple line calls. Calls can run simultaneously on each line. You can therefore have up to 12 calls running simultaneously, where one is active and 11 are on hold.

  • Page 67: Answering Calls

    Any other user configured in your group can page you.  To receive a paging call from another user configured in your group: View in your phone's screen which group the paging call is coming from and listen to the  incoming paging call. Version 3.4.3 445HD IP Phone...

  • Page 68: 6.10.1.1 If Paged When In A Regular Call And Barge-In Is Disabled

    445HD IP Phone 6.10.1.1 If Paged when in a Regular Call and Barge-in is Disabled If you're in a call when paged and the 'Barge-in' feature was disabled by your network administrator, you're prompted to accept/reject the paged call. If you press the Accept softkey; the regular call is put on hold (with MoH) and the paged call ...

  • Page 69: 6.10.1.2 If Paged When In A Regular Call And Barge-In Is Enabled

    If you're in a call when paged and the 'Barge-in' feature was enabled by your network administrator, the paging call barges into the regular call which is put on hold. Press the End softkey and then the Resume softkey to resume the regular call.  Version 3.4.3 445HD IP Phone...
  • Page 70 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14850...

  • Page 71: Performing Advanced Operations

    To answer Allen Grey: Press the Accept softkey; the waiting call from Allen Grey is answered; the previous call from Bob is put on hold: Press the navigation control's upper or lower rim to toggle between calls. Version 3.4.3 445HD IP Phone...
  • Page 72 445HD IP Phone Note: To enable / disable the call waiting feature, see Section 5.3. User's Manual Document #: LTRT-14850...

  • Page 73: Placing Calls On Hold

    If the caller presses the Yes softkey to the prompt, the busy extension is automatically redialed every n seconds (configurable by the caller). The caller can stop the redialing at any time. Note: Contact your network administrator to enable the feature if it is disabled (default). Version 3.4.3 445HD IP Phone...

  • Page 74: Handling Multiple Incoming Calls

    445HD IP Phone When activated, the prompt Dialing <ext> within <x>s is indicated in the LCD (remote extension and timer). If activated in Multiple Line mode, (Line <n>) (line number) is also indicated in the LCD. Pressing the Dial softkey redials the extension. Pressing the Cancel softkey deactivates auto- redial.

  • Page 75: Using A Speed Dial To Call

    Bob Smith asks you – John Kennedy - to transfer him to Allen Gray. Press the TRANSFER key on the phone or press the Call Menu softkey > Blind transfer. Bob is put on hold. Version 3.4.3 445HD IP Phone...
  • Page 76 445HD IP Phone Enter Allen Gray’s number (2309) and then select Transfer. On the other side, Allen Gray’s phone (2309) rings. Your phone - John – is immediately disconnected from Bob Smith who is transferred to Allen Gray. User's Manual...

  • Page 77: Performing A Consultation Transfer

    Consult with Allen Gray. Ask him for example if he’s willing to take the call from Bob Smith. If he’s agreeable, press the Transfer softkey. Allen Gray is connected to Bob Smith and you (John Kennedy) are disconnected. Version 3.4.3 445HD IP Phone...

  • Page 78: Merging Calls Into A Conference Call

    445HD IP Phone 7.7.3 Merging Calls into a Conference Call When in a call, you can add another participant and then merge all into a conference call. Merging is therefore similar to adding a participant to a conference. It can be performed on the phone softkey.

  • Page 79: Leaving A 3-Way Conference You Set Up Without Disconnecting The Others

     To activate DnD on multiple line extensions: Make sure your phone is in idle state and that the idle screen is displayed, i.e., that you're not in an active call or dialing a number. Version 3.4.3 445HD IP Phone...
  • Page 80 445HD IP Phone Press the DnD softkey: Select All Extensions to activate the feature on all line extensions or navigate to and select the extensions on which to activate DnD and then Save.  To deactivate DnD: Make sure that the phone is in idle state and that the idle screen is displayed, i.e., that you're not in a call or dialing a number.

  • Page 81: Retrieving Voice Mail Messages

    Press the Voice Mail key again; the phone dials your enterprise’s Voice Mail box; the Voice Mail screen is displayed showing listed Voice Mail messages. Press the All softkey; the list is updated. Scroll in the list to a message to play, delete, etc. Version 3.4.3 445HD IP Phone...

  • Page 82: Parking A Call

    445HD IP Phone 7.10 Parking a Call A call can be transferred to a "parking lot" where it can be picked up on any other phone in the enterprise by a party who dials a retrieval number to retrieve it. The retrieval number is configured in the server's parking lot parameter by the network administrator.

  • Page 83: Blf Call Pickup

    In the Add Participant screen that opens, enter the participant’s phone number and press the now activated Dial softkey. When the call is established, press the Conference softkey, enter the next participant to add to the conference and then press the now activated Dial softkey. Version 3.4.3 445HD IP Phone...
  • Page 84 445HD IP Phone  To view conference information: In the Conference screen, press the Call Menu softkey and then select Conference Info.  User's Manual Document #: LTRT-14850...

  • Page 85: Muting Your Speaker, Handset Or Headset

    Users can switch between any available audio device either by pressing the headset / speaker key or by long-pressing the speaker / headset key and then if there are more devices, selecting the device from the list. Version 3.4.3 445HD IP Phone...
  • Page 86 445HD IP Phone The device indicates the selected audio device in the screen title. User's Manual Document #: LTRT-14850...

  • Page 87: Configuring Bluetooth On The Phone

    Beta level • • Only applies to the 445HD-BW model. • Supported in specific regions such as the USA, Canada, the European Union, Switzerland, South Africa and Israel, and requires a specific CPN with a ‘BW’ suffix when ordering. For an updated list of supported regions, contact AudioCodes.
  • Page 88 445HD IP Phone • When the phone is connected via Bluetooth, its battery level is visually indicated adjacent to the ‘Connected’ indication. Bluetooth connectivity is indicated on the upper bar by the Bluetooth icon. indicates Bluetooth is enabled, not paired ♦...
  • Page 89 After it is selected, the Bluetooth speaker will be used whenever a call is answered via the • Accept softkey or initiated via the Dial key. The phone’s hard speaker and headset keys are used for its speaker and connected headset, for example, USB headset. Version 3.4.3 445HD IP Phone...
  • Page 90 445HD IP Phone This page is intentionally left blank. User's Manual Document #: LTRT-14850...

  • Page 91: A Specific Third-Party Features

     whether or not SIP dialog event package subscriptions are enabled  Full documentation on this feature is pending. A.1.3 Configuring BLFs Full documentation on this feature is pending. Version 3.4.3 445HD IP Phone...

  • Page 92: Broadsoft

    445HD IP Phone BroadSoft A.2.1 Shared Call Appearance The SCA feature enables multiple phones to be associated in an SCA group so that calls can be made or received on any phone in the group. The 440HD phone fully supports the feature. The 405 / 405G / 420HD / 430HD phones support the feature as participant only.

  • Page 93: Demonstrating The Sca Feature's Capabilities

    2. Figure A-2: Two 440HD Phones in the SCA Group Figure A-3 below shows an incoming call from Arik. Both phones in the SCA group ring in order to alert group members to the call. Version 3.4.3 445HD IP Phone...

  • Page 94: Figure A-3: Phones In The Sca Group Ring, Alerting To An Incoming Call

    445HD IP Phone Figure A-3: Phones in the SCA Group Ring, Alerting to an Incoming Call Phone 1 answers: Figure A-4: Phone 1 after Answering the Incoming Call Note: In the figure above: Phone 1's line key LED is illuminated steady green.

  • Page 95: Figure A-5: Phone 2 After Phone 1 Answers

    If phone 1 puts the call from Arik on hold, the line key LED and the sidecar's BLF LED on  phone 2 flash red. Phone 2 can then press the sidecar's BLF LED flashing red, and pick up the call.  Version 3.4.3 445HD IP Phone...

  • Page 96: Monitored Lines Based On Broadsoft's Broadworks Blf Service

    445HD IP Phone A.2.2 Monitored Lines Based on BroadSoft's BroadWorks BLF Service This section shows how to configure Monitored Lines based on the BroadWorks BLF service, typically used by executive assistants or front desk operators to monitor lines in the network.

  • Page 97: Contact Synchronization

    Users cannot configure all six Function Keys as Line Keys. A.2.7 Viewing VOICEMAIL Indications Per Line Note: Applies to all environments (not only to BroadSoft). When a phone is in a Multi Line configuration, VOICEMAIL is indicated per line. Version 3.4.3 445HD IP Phone...

  • Page 98: Listening In Capability For Call Center Supervisors

    445HD IP Phone A.2.8 Listening in Capability for Call Center Supervisors Call center supervisors can pick up an operator's phone and listen in on the conversation that the operator is conducting on headphones with the customer, without the customer at the other end sensing that the supervisor is listening in (because the supervisor is in effect muted).

  • Page 99: Genesys' Contact Centers

    User's Manual 7. Performing Advanced Operations Genesys' Contact Centers This section shows how to use AudioCodes IP phones in Genesys contact centers. Note: The section is intended mainly for agents / hotline operators. A.3.1 Using the BroadSoft ACD Genesys Contact Center phones support the BroadSoft ACD. The table below shows how to use the functionalities.

  • Page 100: Presence Management

    445HD IP Phone A.3.2 Presence Management This section describes how to login to and logout from the Call Center SIP server and to update your presence status when the ACD (Automatic Call Distribution) feature is enabled. Note: When the ACD feature is enabled, whenever you login or logout or change your presence status, these updates are sent to the Call Center SIP server.

  • Page 101: Listening In Capability For Call Center Supervisors

    Note also that the names of all participants participating in the conference are typically displayed here . Names will scroll horizontally if they're longer than the box. Version 3.4.3 445HD IP Phone...
  • Page 102 Website: https://www.audiocodes.com/ ©2020 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited.

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