Transferring Calls; Performing An Attended Transfer - AudioCodes 440HD User Manual

User's Manual
6.6

Transferring Calls

You can connect a party with whom you're in a call, to another party. This is called transferring a
call. Call transfers can be attended, semi-attended, or blind.
Transfer Method When
Attended A transfers caller B to C after caller C answers agrees to take the call from A.
Semi-attended A transfers caller B to C before caller C answers the phone.
transfer
Blind Transfer A sends a signal to B to refer the call to C.
6.6.1

Performing an Attended Transfer

You can perform an attended transfer using the Trans. softkey or the TRANSFER key.
Note: The Trans. softkey is not available by default on the phone and must be configured in
the configuration file. For more information, see the Administrator's Manual.

To perform an attended transfer:
1. A call is received from extension 2450:
2. The call from '2450' is answered:
3. The operator uses one of the following methods to transfer the call to a third-party
destination:
• Selects the Trans. softkey (use the More button to navigate to it if required)
OR
• Presses the TRANSFER key on the phone.
Music on Hold is played on '2450' (the calling party's phone).
Version 2.2.8
6. Performing Advanced Operations
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