HP 16600A Series User Manual page 263

Chapter 12: Troubleshooting the Analysis Probe
Returning Parts to Hewlett-Packard for Service
Returning Parts to Hewlett-Packard for Service
The repair strategy for this emulation solution is board replacement.
Exchange assemblies are available when a repairable assembly is
returned to Hewlett-Packard. These assemblies have been set up on
the "Exchange Assembly" program. This lets you exchange a faulty
assembly with one that has been repaired, calibrated, and performance
verified by the factory. The cost is significantly less than that of a new
assembly.
To return a part to Hewlett-Packard
1 Follow the procedures in this chapter to make sure that the
problem is caused by a hardware failure, not by configuration or
cabling problems.
2 In the U.S., call 1-800-403-0801. Outside the U.S., call your
nearest HP sales office. Ask them for the address of the nearest
HP service center.
3 Package the part and send it to the HP service center.
Keep any parts which you know are working. For example, if only the
target interface module is broken, keep the emulation module and
cables.
4 When the part has been replaced, it will be sent back to you.
The unit returned to you will have the same serial number as the unit
you sent to HP.
The HP service center can also troubleshoot the hardware and replace
the failed part. To do this, send your entire measurement system to the
service center, including the logic analysis system, analysis probe, and
cables.
262 Solutions for CPU32