Customer Support; Service; Repairs; Before You Call - Siemens NXAIR Installation Instructions Manual

Customer support

15 Customer support

15.1 Service

If the NXAIR switchgear should not function as described, the Installation and Operating Instructions provide
information for the avoidance and elimination of faults. For further support, contact the Siemens after-sales
service.

15.2 Repairs

Repairs are carried out by trained Siemens technicians, who arrive equipped with original spare parts for the
switchgear.

15.3 Before you call

To help us deal with your query more quickly, make sure that the following information is at hand:
•
•
•
•
This information is available on the rating plate on the inside of the high-voltage door and of the door to the
low-voltage compartment:
Fig. 300: Rating plate

15.4 Service contact

211
Switchgear type
Serial no.
Year of manufacture
Functional unit no.
The Energy Customer Support Center is available:
24 hours a day, 365 days a year.
Telephone: +49 180 5247000
Fax: +49 180 5247001
Mail to: support.energy@siemens.com
NXAIR /
(1)
(2)
(3)
(4)
≤
40 kA 110-0084.9 / 15