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Issue
Others
Service
If you cannot find solutions to your problems with the aid from the table above, please
contact Autel Technical Support.
AUTEL Europe
Phone: +49(0)89 540299608 (Monday–Friday, 9:00 AM–6:00 PM Berlin Time)
Email: evsales.eu@autel.com;
Address: Landsberger Str. 408, 4. OG, 81241 Munich, Germany
Possible
Cause
EV error
Charger error
Other issues
evsupport.eu@autel.com
Solution
Try another
MaxiCharger to
charge the EV.
Try another
MaxiCharger to
charge the EV.
Contact your EV
manufacturer for
support.
Try another
MaxiCharger to
charge the EV.
Contact Autel
technical support.
Contact Autel technical
support.
65
Handler
Autel
Technical
Support
EV dealer/
EV
manufacturer
Customer
Technical
Support/
Autel
Technical
Support
Autel
Technical
Support
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Need help?
Do you have a question about the MaxiCharger DC Fast and is the answer not in the manual?
Questions and answers
How do I turn on our 120kW charger remotely, from https//uscloud.autelenergy.com/charging reality.
The Autel MaxiCharger DC Fast 120kW charger can be managed remotely using the Autel Charge Cloud. Through the cloud platform, you can access the charger status, monitor energy consumption, and manage user data. However, the specific steps for turning the charger on remotely are not provided in the available information.
This answer is automatically generated