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Troubleshooting and Service
Troubleshooting
1.
Try to find a solution for the problem with the aid of the information in this document.
2.
If you cannot find a solution for the problem, contact your local Autel representative
or Autel Technical Support.
Issue
The touchscreen
displays:
Emergency stop
button action
failure.
Screen Not
Displaying
The touchscreen
displays a
message:
Unable to lock
the connector.
The touchscreen
displays a
message:
Insulation error
detected.
Table 8-1 Troubleshooting Details
Possible
Cause
The
emergency
stop button
was pressed
by mistake.
No power
supply to the
MaxiCharger.
The connector
is not
connected
correctly to the
EV.
There is an
insulation
problem on the
EV or the
MaxiCharger.
Solution
Turn the switch to the
position as instructed.
Check the power
supply to the
upstream
distribution box.
Open the front door
and check the RCD
breaker of auxiliary
branch.
Use the mulitmeter
to test the power
input.
Plug the connector
into the EV charging
port correctly and
retry.
Try another
MaxiCharger to
charge the EV.
Try another
MaxiCharger to
charge the EV.
Contact Autel
technical support.
63
Handler
Customer
Technical
Support
Customer
Technical
Support/
Autel
Technical
Support
Customer
Technical
Support/
Autel
Technical
Support
Customer
Technical
Support/
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Need help?
Do you have a question about the MaxiCharger DC Fast and is the answer not in the manual?
Questions and answers
How do I turn on our 120kW charger remotely, from https//uscloud.autelenergy.com/charging reality.
The Autel MaxiCharger DC Fast 120kW charger can be managed remotely using the Autel Charge Cloud. Through the cloud platform, you can access the charger status, monitor energy consumption, and manage user data. However, the specific steps for turning the charger on remotely are not provided in the available information.
This answer is automatically generated