Thales VesseLINK Certus 350 User Manual page 109

PROBLEM
BDU does not Power-ON
BDU has power but
accessories not working
BDU is not responding
User Manual PN 84469 Rev L

Check BDU for Green lights, If green light is on Unit has Power

Push power button on front of BDU.

Check that the power source is providing 10-32V and is not
current limited.

Check connection of the 10-32V DC cable has correct polarity.

Check to ensure Ignition line is connected to switched line or
connected to Red (Positive line) for continuous operation.

Check that ignition or remote switch is turned on if ignition line is
connected.

If using AC/DC converter, make sure the AC outlet has power and
that the plug is securely in the AC outlet and the other end is
securely connected to the BDU.

Remove power from accessories and disconnect from BDU.
Restart BDU using the power button or remove power from BDU
for 10 seconds. After BDU has rebooted re-attach accessories.
(Note: This applies to all accessories, EXCEPT the antenna. Do
not disconnect the antenna while booting up the system.)

If PoE accessory not receiving power, make sure PoE is enabled
for that port.

PoE is not available on WAN port. Any device on WAN port
needs its own power source.

Check VoIP phone manuals for proper configuration. Each phone
may have a different configuration method.

Check LED status on BDU or on Management Portal. Make sure
there are no RED LEDs. Check for Alerts in Management Portal
by selecting the Alerts menu item

Reboot the system and recheck for any Alerts that may have been
generated.

Call Service Provider if the BDU is still not responding.

As a last resort, use the manual reset button, located below Wi-Fi
antenna port, using a straightened paper clip or similar sized article
insert into port and push reset button.
NOTE: This is not recommended as a routine troubleshooting
measure. All user data and debug information will be lost and
factory defaults returned.
SOLUTION
6-4