Thales VesseLINK Certus 350 User Manual page 108

PROBLEM
Cannot connect to Wi-Fi
service
Network Error
No or Weak Wi-Fi Signal
VesseLINK is not obtaining a
satellite signal (Satellite LED
is red)
User Manual PN 84469 Rev L

Check that the Wi-Fi antenna is attached and tightly screwed in.

Check that the BDU's Wi-Fi LED is solid GREEN.

Check to see if there's an available connection by checking the
devices that are connected in Status

Only 3 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.

Remove one or more devices from the Wi-Fi and try again to
connect.

Use the Wi-Fi Device Whitelist to limit access to specific wireless
devices.

Verify that the SSID has NOT been disabled. If disabled, enable
the SSID. If the device does not "automatically" reconnect, then
manually reconnect by adding the network on the device. Refer to
device user manual for instructions on how to do this.
If you receive a message similar to this, another user is attempting to
use the same IP Address as your computer.

Connect Wi-Fi antenna and ensure it is secured tightly

If walls or metal obstructions are between the BDU and the Wi-Fi
device, move closer to the BDU or move the BDU to a better
location with less obstructions

Check to make sure Wi-Fi device is connected to the TBDU's Wi-
Fi and verify that you are connected to the ThalesLINK.

Check the Management Portal to make sure the Wi-Fi device is
registered as a user.

Check signal bars at the top of the Management Portal. If no bars
are highlighted, the satellite is not being detected. Wait a few
minutes to see if the signal strength improves as another satellite
comes into view.

Check antenna connection at the BDU and antenna. Make sure no
corrosion has occurred on the cable connections to the antenna and
that the connectors are screwed in tightly.

Check antenna for a clear view of the sky with no obstructions.
Relocate antenna if needed.

Check for interferers in the area that could be affecting the signal
such as active radars, VSAT systems and other radio antennas.
Turn those off and retest.

Move vehicle to a new location and retest if other interfering
vehicles are in the area

Reboot BDU and check the Alerts.

Call Service Provider if the satellite connection is still not
working.
SOLUTION

Current Devices page.
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