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PROBLEM
Wi-Fi
LED
Call Logs are not appearing
Calls unexpectedly drop
when using Gateway
Cannot connect to the internet
Cannot connect to the
Management Portal
User Manual PN 84469 Rev L
OFF – Turn Wi-Fi ON using the Management Portal through a
hardwired, PoE connection.
ThalesLINK > SETTINGS > Wi-Fi
Solid RED – Wi-Fi may need to turned off and back on again from the
Management Portal. If the LED does not turn to GREEN within a
minute, reboot the BDU.
Flashing GREEN – If this continues for more than a minute or two,
check for NO OR WEAK Wi-Fi
Call logs must be enabled. Verify call logs are enabled (SETTING
PHONE PHONE CONFIGURATION)
Verify that the Gateway number is not assigned to any other phone. If
it is, your Gateway call may drop unexpectedly. To correct this,
remove the duplicate number.
Data sessions default is OFF. Check to make Satellite Data Sessions is
ACTIVATED on Dashboard. If not, select ACTIVATE and then
APPLY next to SATELLITE DATA SESSION.
You may need to clear your browser cache.
Ensure Terminal Unit is powered ON
Ensure Wi-Fi is enabled and connected to ThalesLINK (or
renamed SSID). If using a Wi-Fi enabled device, the Wi-Fi LED
on the BDU should be solid GREEN. If not using Wi-Fi, ensure
Cat 5 cable is connected to one of the three Ethernet ports (NOT
WAN or POTS Port). If Ethernet connection, replace the cable
and re-check connection
Open web browser and type
https://portal.thaleslink). Ensure network settings are correct on
the connected device.
Device's browser may be incompatible. Update or try different
browser.
You may need to reconnect via Ethernet or Wi-Fi to the BDU.
Check to make sure the correct address is typed in
http://portal.thaleslink
If system LED is flashing GREEN, wait until it turns solid
GREEN, then try reconnecting to the portal.
SOLUTION
http://portal.thaleslink
(or https://portal.thaleslink)
(or
6-2
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