Providing Files For Troubleshooting; Acknowledge Errors - SMA SUNNY ISLAND 4.4M Operating Manual

SMA Solar Technology AG
Event number Message, cause and corrective measures
10520
Supplied power: [xx] W (permitted value: [xx] W)
The set active power limitation cannot be met.
Corrective measures:
10521 Active power was limited today for [xx] minutes.
The active power limitation of the PV inverters was limited for the specified time.
10528 System password of the connected device |xx| invalid
10704 The current sensor is not connected, not available or defective
Corrective measures:
14.3

Providing Files for Troubleshooting

If you need to contact Service in case of a warning or error, always use the following procedure to provide the files for
troubleshooting. Service requires these files in order to provide you with the necessary assistance.
Requirement:
☐ The menu 'Events' must be open on the user interface.
Procedure:
1. Carry out the corrective measures defined for Warning or Error (see Section 14.2, page 140).
2. Deactivate the filters Information / Warning / Error. This will make the event messages available for export.
3. Export the event messages into a file and have it ready for transmission (see Section 10.2, page 121).
4. Export the service files and have them ready for transmission (see Section 10.3, page 121).
5. To answer any questions concerning the event, stay on site.
6. Contact Service (see Section 18, page 185).
14.4

Acknowledge Errors

If a disturbance (e.g. generator false starts are occurring too often) can lead to the system being permanently
damaged, the inverter switches to the Standby operating state. To enable a restart of the system, you must eliminate
the cause of the disturbance and acknowledge the error.
The basic procedure for changing operating parameters is explained in another section (see Section 8.6, page 113).
Requirements:
☐ The cause of the error must be eliminated.
Procedure:
1. Select Device > Operation.
Operating manual
• Ensure that the correct active power limitation has been configured.
• Ensure that the PV inverters have been configured correctly.
• Ensure that the communication between battery inverter and PV inverter functions
perfectly.
• Ensure that no external feeders are in the system.
• Contact the Service.
14 Troubleshooting
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