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Solving Problems
Error Messages
Maintenance Roller in XX is nearing the end of
its service life.
Maintenance Roller in XX is at the end of its
service life. Replace it and reset the maintenance
roller counter.
You need to replace Ink Supply Unit(s).
Paper Setup Auto Display is set to Off. Some
features may not be available. For details, see
your documentation.
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Recovery Mode
Update Firmware
>
A Message is Displayed on the LCD Screen
Solutions
The maintenance rollers need to be replaced periodically. Paper is not
fed correctly from the paper cassette when it is time for replacement.
Prepare new maintenance rollers.
Replace the maintenance rollers. After replacing the rollers, tap Settings
> Maintenance > Maintenance Roller Information > Reset
Maintenance Roller Counter, and then select the paper cassette for
which you replaced the maintenance rollers.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the ink supply unit
when your printer indicates it is time to replace the ink supply unit.
Replace to new ink supply units.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
This problem might be resolved by tapping Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
❏ Cannot save in the computer or the memory device.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
Run Web Config, and then update the root certificate.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Clear the printer error. To check the details and solutions to the error,
press the
button and then tap Printer Status.
To check whether or not received faxes have been saved, press the
button and then tap Job Status. To save received faxes, turn on
the computer or connect a memory device to the printer.
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