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Solving Problems
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel
When error messages are displayed on the control panel, check the message itself or the following list to solve the
problems.
Messages
DNS error. Check DNS settings.
Authentication error. Check the
authentication method, authenticated
account, and authenticated password.
Communication error. Check the Wi-Fi/
network connection.
The file name is already in use. Rename
the file and scan again.
Scanned file(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
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The Printer Does Not Work as Expected
Solutions
Cannnot connect to the computer. Check the following.
❏ Make sure that the address in the contacts list on the printer and the address
of the shared folder are the same.
❏ If the IP address of the computer is static and is set manually, change the
computer name in the network path to the IP address.
Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN
❏ Make sure that the computer is turned on and does not sleep. If the computer
sleeps, you cannot save scanned images to the shared folder.
❏ Temporarily disable the computer's Firewall and security software. If this clears
the error, check the settings in the security software.
❏ If Public network is selected as the network place, you cannot save the
scanned images to the shared folder. Set the forward settings for each port.
❏ If you are using a laptop computer and the IP address is set as DHCP, the IP
address may change when reconnecting to the network. Obtain the IP address
again.
❏ Make sure the DNS setting is correct. Contact your network administrator
about the DNS settings.
❏ The computer name and the IP address may differ when the management
table of the DNS server is not updated. Contact your DNS server administrator.
Make sure the user name and the password are correct on the computer and the
contacts on the printer. Also, make sure that the password has not expired.
Cannot communicate with a network folder that is registered on the contacts list.
Check the following.
❏ Make sure that Use Microsoft network sharing is enabled on the Web Config.
Select Network > MS Network on the Web Config.
❏ Make sure that the address in the contacts list on the printer and the address
of the shared folder are the same.
❏ Access rights for the user in the contacts list should be added on the Sharing
tab and the Security tab of the shared folder's properties. Also, the
permissions for the user should be set to "allowed".
Change the file name settings. Otherwise, move or delete the files, or change the
file name on the shared folder.
There is not enough disk space on the computer. Increase the free space on the
computer.
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Cannot Start Scanning
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