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Solving Problems
The recipient's fax machine does not support A3 size.
Solutions
Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you
see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3
size. You can print a fax transmission report from Fax >
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
"Placing Originals" on page 42
&
There is dust or dirt on the scanner glass.
Solutions
When scanning from the control panel and selecting auto scan area cropping function, remove any trash
or dirt from the scanner glass and document cover. If there is any trash or dirt around the original, the
scanning range expands to include it.
"Cleaning the Scanner Glass" on page 172
Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. The cause and solution to the problem differ
depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor 3 to check the connection status for the computer and the printer.
You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website.
1. Access the printer driver.
❏ Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing
preferences
❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer, or press and hold it and then select Printing preferences
❏ Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
Right-click on your printer and select Printing preferences.
2. Click the Maintenance tab.
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
(More) > Fax Report > Last Transmission.
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