HP StorageWorks 1/16 Tape SuperLoader Manual page 120

Troubleshooting
Table 10: Error Messages
Error Message
D2 - D4
D5 - DE
DF
106
Description
Position sensor bad
Cartridge flags
located on the
magazine may be
bad or the sensor to
detect the flags may
have a problem
Jammed cartridge
Suggested Repair
Remove and insert each magazine.
Try a different magazine, if possible.
Power cycle the SuperLoader.
Contact HP customer support.
Remove and insert each magazine.
Try a different magazine, if possible.
Power cycle the SuperLoader.
Contact HP customer support.
Look through the mail slot door and verify a
cartridge is jammed. If a cartridge is jammed,
power cycle the SuperLoader.
If a cartridge is still jammed, power down and
unplug the SuperLoader. Remove the opposite
magazine that is jammed. Carefully try to push the
cartridge forward into the magazine slot. There
may be a need to slightly rotate the picker to get the
cartridge to move forward. Power back up, install
the removed magazine and run the Health test.
If the cartridge cannot be unjammed, remove the
SCSI, Ethernet, and power cables from the
SuperLoader and remove the SuperLoader from the
cabinet. With the SuperLoader resting flat on a
table, remove the top cover and slide or remove the
jammed cartridge. Reassemble the SuperLoader
and prior to reinstalling the SuperLoader in the
cabinet, run the Health test from the front panel.
If the same cartridge jams, remove it from the
system as a bad cartridge. Verify there are no
foreign labels or stickers on the cartridge.
If the SuperLoader always jams going to or from the
same magazine, replace the magazine.
If jam is random, contact HP customer support.
1/16 Tape SuperLoader Reference Guide