Error Codes On Transmission And Reception - Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual

10.QUESTIONS FOR ERROR CODES
 Error codes on transmission and reception
Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of
TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of
an error you might encounter. It is recommended to take a memo of the displayed error code when you need to
contact your service representative.
The error codes are also shown on the [Log] screen of the touch panel. See the following list when you find an error
code on the touch panel. If the error code displayed is not in it, contact your service representative.
Error code
0012 Original misfeed
0013 Door open
0020 Power failure
0030 Transmission is canceled (The
transmission was terminated due to a
job cancellation requested by a user or
a paper jam during Direct
Transmission.)
0033 Polling Error
0042 Memory full
0050 Line busy
0051 Fax line cable disconnected
0040, 0052, Signal Error or Line Condition Error
00B0-00B7,
00C0-00C4,
00C6, 00C7,
00C8, 00D0-
00DA
00C5 Oversized original reception error
00E08 Internal storage device error
00F0-00F4 Hardware/Software failure
1C10 System access abnormality
1C11 Insufficient memory
1C12 Message reception error
1C13 Message transmission error
Description Corrective action
Remove the misfed original.
Firmly close the open doors.
Check the power interruption report.
Remove the misfed original.
Contact the sender to check if there is a polling job.
Check that there is sufficient space in the memory and
reattempt the communication.
Reattempt the communication.
Check that the fax line cable is connected properly.
To clear the messages, press the [FUNCTION CLEAR]
button twice.
Reattempt the communication.
The size of a received job exceeds the length limit. Ask the
sender to transmit a shorter one.
Reattempt the communication. If the error still persists,
contact your service representative.
Reattempt the communication. If the error still persists,
contact your service representative.
Turn the power OFF and then back ON and reattempt the
job in error. Check that the SSL/TLS and authentication
settings are specified properly in the SMTP client setting. If
the error still persists, contact your service representative.
Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.
Turn the power OFF and then back ON and reattempt the
job in error.
Turn the power OFF and then back ON and reattempt the
job in error.
Questions for Error Codes 69