Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual page 74

10.QUESTIONS FOR ERROR CODES
Error code
2C61 Failure to read Address Book
2C63 Terminal IP address unset
2C64 Terminal mail address unset
2C65, 2C66, Failure to connect to SMTP server
2C69
2C6A Failure to send Email message
2C6B Invalid address specified in From: field Ask your administrator to check that the SMTP
2C6C Invalid address specified in To: field
2C70 SMTP service is not available
2C71 SMTP authentication error
2C72 POP Before SMTP error
2CC0 Job canceled
2CC1 Power failure
Save as File
Error code
2D10, 2D12, Wrong job status
2D13
2D11 Not enough memory
2D14 Invalid parameter specified
2D15 Exceeding maximum file capacity
74 Questions for Error Codes
Description
Description
Corrective action
Turn the power OFF and then back ON and reattempt the
job in error. Reset the data in the Address Book and
reattempt the operation. If the error still persists, contact
your service representative.
Specify the IP address of the terminal.
Specify the e-mail address of the terminal.
Check whether the SMTP server is operating properly or
the correct SMTP server is selected. In addition, confirm
that From Address of [E-mail] is set correctly.
Turn the power OFF and then back ON and reattempt the
operation. If the error still persists, contact your service
representative.
Authentication method is correct or invalid characters are
not used in the Terminal mail address.
Check that invalid characters are not used in the
Destination Email address. Delete any invalid characters
and reset the appropriate Destination mail address. Then
reattempt the operation.
Ask your administrator whether the SMTP service is
enabled.
Confirm that the Authentication method, login name and
password are correct. In addition, if SSL/TLS is enabled,
make sure that the SSL/TLS setting and port number are
correctly set.
Confirm that the POP Before SMTP settings are correct.
Moreover, confirm that the POP3 settings are proper.
The job has been canceled by a user.
Check whether the power cable is connected properly and
is inserted securely. Then resend the job.
Corrective action
Turn the power OFF and then back ON and reattempt the
operation.
If the error still persists, contact your service
representative.
Wait for a while and reattempt the operation. If the error
still persists, turn the power OFF and then back ON. Then
reattempt the job in operation.
If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the operation.
Divide the file into several ones or reattempt the job in a
single-page format.