Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual page 71

10.QUESTIONS FOR ERROR CODES
Error code
3A20 Email process error
3A30 Partial Email timeout error
3A40 Invalid partial Email received
3A50 Internal storage device full error
3A70 Interrupt partial Email reception
3A80 Partial Email disabled
3B10 Email format error
3B20 Content-Type error
3B40 Email decode error
3C10, 3C13 TIFF analysis error
3C20 TIFF compression error
3C30 TIFF resolution error
3C40 TIFF paper size error
3C50 Offramp transmission error
3C60 Offramp security error
3C70 Power failure
3C90 Offramp Fax transmission disable error Enable the Fax Send function.
3D10 Destination address error
3D20 Exceeding maximum offramp
destinations
Description Corrective action
Ask the sender to resend the e-mail.
Ask the sender to resend the e-mail or change the Partial
Wait time setting.
Ask the sender to resend the partial e-mail in the RFC2046
format.
Ask the sender to resend the e-mail by separating it into
several e-mails. If this error occurs due to running out of
paper and too many waiting jobs being stored in the
internal storage device, add paper to activate the other
jobs.
Ask your administrator to enable the Enable Partial Email
setting. Then ask the sender to resend the e-mail.
Ask your administrator to enable the Enable Partial Email
setting. Then ask the sender to resend the e-mail.
Ask the sender to resend the e-mail.
Ask the sender to resend the e-mail with any of the
following conditions.
 By attaching only a TIFF-FX format file
 By attaching a PDF, JPEG or XPS format file (multiple
files attachment allowed)
 By attaching a file whose format is supported by the
equipment
Ask the sender to resend the e-mail.
Ask the sender to resend the e-mail with attached files that
are TIFF format.
Ask the sender to resend the e-mail with attached TIFF files
in the MH, MR, MMR or JBIG compression.
Ask the sender to resend the e-mail with attached TIFF files
whose resolution is either 200 x 100, 200 x 200, 200 x 400,
300 x 300 or 400 x 400 dpi.
Ask the sender to resend the e-mail with attached TIFF files
that can be printed on paper available for this equipment.
Ask the sender to specify the correct fax numbers and
resend the e-mail.
Check that the specified fax numbers are registered in the
address book of the equipment. If not, register the fax
numbers in the address book and ask the sender to resend
the e-mail with the correct fax numbers.
Check that the job is recovered or not. If not, ask the
sender to resend the e-mail.
Check that the DNS and mail server settings are specified
correctly. If they are, ask the sender to confirm that the
destination address is correct.
Ask the sender to specify up to 40 destinations for one
offramp gateway job.
Questions for Error Codes 71