Toshiba E-STUDIO 2020ac Troubleshooting Manual
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Toshiba E-STUDIO 2020ac Troubleshooting Manual

Multifunctional digital color systems / multifunctional digital systems
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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
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Summary of Contents for Toshiba E-STUDIO 2020ac

  • Page 1 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS / MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting...
  • Page 2 ©2021 Toshiba Tec Corporation All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of Toshiba Tec Corporation.

  • Page 3: Preface

    Preface Thank you for purchasing our product. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the functions. This equipment provides the scanning/printing function as an option.
  • Page 4  Abbreviations in this manual In this manual, “Dual Scan Document Feeder” is referred to as “DSDF” and “Reversing Automatic Document Feeder” as “RADF”, and they are collectively referred to as “Automatic Document Feeder” (ADF).  Trademarks For trademarks, refer to the Safety Information. 4 Preface...

  • Page 5: Table Of Contents

    CONTENTS Preface..............................3 How to read this manual ............................3 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed........................ 9 Clearing a Paper Misfeed........................14 Locating a paper misfeed ............................14 Clearing a paper misfeed............................15 ADF....................................16 External Large Capacity Feeder (2000 sheets)......................
  • Page 6 Chapter 2 REGULAR MAINTENANCE Regular Maintenance..........................100 INDEX .................................101 6 CONTENTS...
  • Page 7 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed .....................9 Clearing a Paper Misfeed....................14 Locating a paper misfeed ............................14 Clearing a paper misfeed.............................15 ADF..................................16 External Large Capacity Feeder (2000 sheets)....................22 Drawer feeding portion ............................23 Large Capacity Feeder ............................25 Paper Feed Pedestal ............................26 Drawers (e-STUDIO2020AC/2520AC)........................27 Drawers (Except for e-STUDIO2020AC/2520AC) ....................28 Envelope Drawer..............................29...
  • Page 8 The Main Chargers (e-STUDIO2528A/3028A/3528A/4528A)................93 Cleaning the Hole Punch Dust Bin ..................94 Finisher / Saddle Stitch Finisher Hole Punch Unit .....................94 Inner Finisher Hole Punch Unit ...........................95 When Printed Sheets Overflow from the Exit Tray ...............97 When Paper Has Been Curled.....................98...

  • Page 9: When This Screen Is Displayed

    When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with screen examples. Screen Description / Remedy A message appears on the upper part of the screen to notify users of a problem, etc.
  • Page 10 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy An incorrect paper size or “ ” indicates an unsuccessful paper size detection. In this case, check the following items.  Check if the paper with an unacceptable size is placed in the drawer.
  • Page 11 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The original or copy paper is misfed. Remove it following the guidance on the touch panel.  P.14 “Clearing a Paper Misfeed” A cover is open. Check which cover on the touch panel and then close it securely.
  • Page 12 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The waste toner box is full. Replace it following the guidance on the touch panel.  P.76 “Replacing the Waste Toner Box” The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.
  • Page 13 1.TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy The options with the mark indicated in the figure are not usable. To release the detaching condition of the options, adjustment by a service technician is required. Two or more sheets of original are fed together.

  • Page 14: Clearing A Paper Misfeed

    Clearing a Paper Misfeed  Locating a paper misfeed The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows: Error code Error message Guidance for clearing paper misfeeds Paper misfeed symbols The paper misfeed symbol helps you locate the paper misfeed.

  • Page 15: Clearing A Paper Misfeed

    1.TROUBLESHOOTING FOR THE HARDWARE  Clearing a paper misfeed Clear the paper misfeed. Clear the paper misfeed following the guidance shown on the touch panel. Press to scroll the pages. You can play an animation from the beginning by pressing After clearing the misfeed, close all the opened covers.

  • Page 16: Adf

    1.TROUBLESHOOTING FOR THE HARDWARE (e-STUDIO6525AC Series and e-STUDIO5528A/6528A) Do not touch the transfer belt. When you remove the paper misfed in the right side of the equipment, be sure not to touch the transfer belt. This could stain copy images. (e-STUDIO2528A/3028A/3528A/4528A) Do not touch the photoconductive drum.
  • Page 17 1.TROUBLESHOOTING FOR THE HARDWARE Lower the green lever, open the reverse cover and remove the original. Close the RADF.  RADF (Upper) Raise the lever and open the upper cover. Turn the inner green dial and remove the misfed original. Clearing a Paper Misfeed 17...
  • Page 18 1.TROUBLESHOOTING FOR THE HARDWARE Raise the green lever and open the transport guide. Raise the green lever under the transport guide, and remove the original under the guide plate. Close the transport guide. Raise the original feeder tray, and remove the original under the tray. Lower the original feeder tray.
  • Page 19 1.TROUBLESHOOTING FOR THE HARDWARE  DSDF (Lower) Remove the originals on the DSDF and open it. Push the green button to open the lower cover and then remove the misfed originals. Turn the inner green dial and remove the misfed original. Push the green part to close the lower cover.
  • Page 20 1.TROUBLESHOOTING FOR THE HARDWARE Close the DSDF.  DSDF (Upper) Raise the lever and open the upper cover. Remove the misfed originals. If it is not easy to remove the misfed originals under the feed roller unit, take it off. 20 Clearing a Paper Misfeed...
  • Page 21 1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed originals under the feed roller unit. Attach the feed roller unit. Remove the originals under the original feeder tray. Close the upper cover. Confirm that the lever of the upper cover is closed firmly. Clearing a Paper Misfeed 21...

  • Page 22: External Large Capacity Feeder (2000 Sheets)

    1.TROUBLESHOOTING FOR THE HARDWARE  External Large Capacity Feeder (2000 sheets) Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder. This could injure you. Pushing the lock lever, separate the External Large Capacity Feeder from the equipment. Remove the misfed paper by turning the green dial.

  • Page 23: Drawer Feeding Portion

    1.TROUBLESHOOTING FOR THE HARDWARE Check there is no folded/curled paper or overloading, then close the feeder tray. Be sure that the height of the stacked paper does not exceed the line indicated on the rear side guide. Connect the External Large Capacity Feeder to the equipment. Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure.
  • Page 24 1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper from the drawer and close the feeder cover. If the paper is misfed on the cover side, remove it as shown in the figure below. Connect the External Large Capacity Feeder (if attached, optional) to the equipment. Move it slowly placing your hands on the point shown in the figure.

  • Page 25: Large Capacity Feeder

    1.TROUBLESHOOTING FOR THE HARDWARE  Large Capacity Feeder Pushing the lock lever, separate the External Large Capacity Feeder (if attached, optional) from the equipment. Open the feeder cover of the Large Capacity Feeder on the right. Remove the misfed paper and close the feeder cover. Connect the External Large Capacity Feeder (if attached, optional) to the equipment.

  • Page 26: Paper Feed Pedestal

    1.TROUBLESHOOTING FOR THE HARDWARE  Paper Feed Pedestal Pushing the lock lever, separate the External Large Capacity Feeder (if attached, optional) from the equipment. Open the feeder cover of the Paper Feed Pedestal on the right. Remove the misfed paper and close the feeder cover. Connect the External Large Capacity Feeder (if attached, optional) to the equipment.

  • Page 27: Drawers (E-Studio2020Ac/2520Ac)

    1.TROUBLESHOOTING FOR THE HARDWARE  Drawers (e-STUDIO2020AC/2520AC)  The first drawer Open the drawer, press the paper down until the plate clicks and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading (especially for thick paper), and then close the drawer.

  • Page 28: Drawers (Except For E-Studio2020Ac/2520Ac)

    1.TROUBLESHOOTING FOR THE HARDWARE  The second to fourth drawers Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.  Drawers (Except for e-STUDIO2020AC/2520AC) Open the paper source drawer, and remove the misfed paper.

  • Page 29: Envelope Drawer

    1.TROUBLESHOOTING FOR THE HARDWARE  Envelope Drawer Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for envelope is not exceeded when placing envelope in the Envelope Drawer.

  • Page 30: Large Capacity Feeder

    1.TROUBLESHOOTING FOR THE HARDWARE  Large Capacity Feeder Open the drawer of the Large Capacity Feeder. Pull out the right-hand tray and remove the misfed paper. Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder.

  • Page 31: Bypass Tray (E-Studio2020Ac/2520Ac, E-Studio2528A/3028A/3528A/4528A)

    1.TROUBLESHOOTING FOR THE HARDWARE  Bypass tray (e-STUDIO2020AC/2520AC, e-STUDIO2528A/3028A/3528A/4528A) Move the green paper holding lever toward the outside. The paper can now be removed. Pull out the misfed paper in the bypass tray. Place paper in the bypass tray again and then move the green paper holding lever toward the inside.

  • Page 32: Automatic Duplexing Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the automatic duplexing unit cover. This could injure you. Open the automatic duplexing unit cover on the right. Except for e-STUDIO2020AC/2520AC and e-STUDIO2528A/3028A, remove the misfed paper. While holding the green lever, remove the misfed paper.

  • Page 33: Paper Transport Path

    1.TROUBLESHOOTING FOR THE HARDWARE  Paper transport path Be careful not to let your fingers be caught between the equipment and the automatic duplexing unit cover. This could injure you. Open the automatic duplexing unit cover on the right. Remove the misfed paper. e-STUDIO2020AC/2520AC Except for e-STUDIO2020AC/2520AC ...

  • Page 34: Fuser Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Fuser unit  Be careful not to let your fingers be caught between the equipment and the automatic duplexing unit cover. This could injure you.  Do not touch the fuser unit or the metal portion around it. Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
  • Page 35 1.TROUBLESHOOTING FOR THE HARDWARE When the finisher is installed, open the Bridge Kit cover while holding the handle. Remove the misfed paper. When the finisher is installed, close the Bridge Kit cover. For e-STUDIO2020AC/2520AC and e-STUDIO2525AC/3025AC/3525AC/4525AC, return the two green fuser pressure release levers to their original position. Close the automatic duplexing unit cover.

  • Page 36: Job Separator

    1.TROUBLESHOOTING FOR THE HARDWARE  Job Separator The procedure below is for e-STUDIO2020AC/2520AC and e-STUDIO2528A/3028A with the Job Separator installed. However, it does not apply to e-STUDIO2525AC/3025AC/3525AC/4525AC/5525AC/6525AC and e-STUDIO3528A/4528A/ 5528A/6528A Series with the Job Separator installed.  Be careful not to let your fingers be caught between the equipment and the automatic duplexing unit cover. This could injure you.

  • Page 37: Bridge Kit

    1.TROUBLESHOOTING FOR THE HARDWARE  Bridge Kit Open the cover holding the handle of the Bridge Kit. Remove the misfed paper inside the Bridge Unit. If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps below. ...

  • Page 38: Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Finisher and Hole Punch Unit Paper misfeed in the upper receiving tray Raise the lever and open the upper receiving tray of the finisher. Remove the misfed paper. Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit is installed, proceed to step 5.
  • Page 39 1.TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit is installed Open the Hole Punch Unit cover. Turn the green knob to get the misfed paper out. Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the paper forcibly without turning the knob, this may tear the paper.
  • Page 40 1.TROUBLESHOOTING FOR THE HARDWARE Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher. This could injure you.
  • Page 41 1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper. If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers. Open the cover holding the handle of the Bridge Unit. When the Hole Punch Unit is installed, proceed to step 6.
  • Page 42 1.TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit is installed Open the Hole Punch Unit cover. Turn the green knob to get the misfed paper out. Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the paper forcibly without turning the knob, this may tear the paper.

  • Page 43: Saddle Stitch Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher. This could injure you. The upper receiving tray of the finisher can also be closed by pressing the right side of the lever. ...
  • Page 44 1.TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper from the right or left. Open the cover holding the handle of the Bridge Unit. Remove the misfed paper inside the Bridge Unit. If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
  • Page 45 1.TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time. When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper.
  • Page 46 1.TROUBLESHOOTING FOR THE HARDWARE Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher. This could injure you.

  • Page 47: Saddle Stitch Unit Of The Saddle Stitch Finisher

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch unit of the Saddle Stitch Finisher Remove the misfed paper from the exit side of the Saddle Stitch unit. Open the front cover of the finisher. Holding the green knob, move the guide to the right. Raise the lever and open the upper receiving tray of the finisher.
  • Page 48 1.TROUBLESHOOTING FOR THE HARDWARE Open the cover of the Hole Punch Unit when it is installed. Turn the knob shown in the following figures to send the paper, and then remove the misfed paper. When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time. When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper.
  • Page 49 1.TROUBLESHOOTING FOR THE HARDWARE Close the upper receiving tray of the finisher. Place your hands on the near and far side of the lever and push to close the tray until it clicks. Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher. This could injure you.
  • Page 50 1.TROUBLESHOOTING FOR THE HARDWARE Pull out the Saddle Stitch unit until it stops. Do not put your hands in the opening section (A) which is located behind the Saddle Stitch unit. Your hands may be caught, resulting in injury. Open the transport guide on the right side. Remove the misfed paper.
  • Page 51 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Holding both green knobs with your fingers, open the transport guide on the left. Lower the two green levers. Remove the paper. Raise the two green levers. Clearing a Paper Misfeed 51...
  • Page 52 1.TROUBLESHOOTING FOR THE HARDWARE Holding both green knobs with your fingers, close the transport guide on the left. Return the Saddle Stitch unit to its original position. Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher. 52 Clearing a Paper Misfeed...

  • Page 53: Inner Finisher And Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher and Hole Punch Unit Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Pull down the green lever on the right-hand unit of the finisher. The paper exit of the equipment opens.
  • Page 54 1.TROUBLESHOOTING FOR THE HARDWARE Return the green lever to its original position. When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial toward you, turn it to align the yellow marks on the parts. Turn the upper green dial counterclockwise to remove the misfed paper.
  • Page 55 1.TROUBLESHOOTING FOR THE HARDWARE Holding the green knob, open the upper cover. Remove the misfed paper and then close the upper cover. While holding the green lever, open the Hole Punch Unit to remove the misfed paper. Return the Hole Punch Unit to its original position. Clearing a Paper Misfeed 55...
  • Page 56 1.TROUBLESHOOTING FOR THE HARDWARE Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher. 56 Clearing a Paper Misfeed...

  • Page 57: Clearing Paper Misfeeds Caused By A Wrong Paper Size Setting

    1.TROUBLESHOOTING FOR THE HARDWARE  Clearing paper misfeeds caused by a wrong paper size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N.
  • Page 58 1.TROUBLESHOOTING FOR THE HARDWARE Close all the drawers or covers. Press [Delete] when “Select handling method of suspended print job.” appears. The print job is canceled. When Job Skip Control is enabled, [Skip] is displayed. If [Skip] is selected, the print job remains paused. For details of Job Skip Control, see the reference below: User Functions - SETTING ITEMS (Admin) - General - Setting the job control If you do not want to delete the print job...
  • Page 59 1.TROUBLESHOOTING FOR THE HARDWARE Press the drawer button indicated in the message. Set the paper size again and press [OK]. For details about how to set the paper size, see the reference below: Preparation of Paper - LOADING PAPER - Doing Paper Settings - Setting paper size Press the [HOME] button to return to the basic menu.
  • Page 60 1.TROUBLESHOOTING FOR THE HARDWARE  Misfeed when making copies or prints (using the bypass tray) Clear the paper misfeed following the guidance shown on the touch panel. Then close all the covers. Press [Delete] when “Select handling method of suspended print job.” appears. The print job is canceled.
  • Page 61 1.TROUBLESHOOTING FOR THE HARDWARE Place the paper corresponding to the set size in the drawer. Check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer. Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides. In particular, be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer of the e-STUDIO2020AC/2520AC.

  • Page 62: Clearing A Staple Jam

    Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.  Finisher  Finisher / Saddle Stitch Finisher Open the front cover of the finisher. Remove the staple cartridge.
  • Page 63 1.TROUBLESHOOTING FOR THE HARDWARE Remove the top staple sheet. Holding the knob, raise the guide, and return it to its original position. Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
  • Page 64 1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. Remove the staple cartridge.
  • Page 65 1.TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury. Remove the top staple sheet. Holding the knob, raise the guide, and return it to its original position. Remove the staples if they have fallen between the staple cartridge and the staple case or in the staple receiver.
  • Page 66 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. Insert the cartridge until it is caught by the latch and fixed with a click. Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it.

  • Page 67: Saddle Stitch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Saddle Stitch unit Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops. Remove the staple cartridge. Raise the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury.
  • Page 68 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, lower the guide, and return it to its original position. Fit the staple cartridge. Insert the cartridge until it is caught by the latch and secured with a click. Return the Saddle Stitch unit to its original position. Close the front cover of the finisher. 68 Clearing a Staple Jam...

  • Page 69: Replacing A Toner Cartridge

    Replacing a Toner Cartridge When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. The guidance is displayed on the touch panel. Press to scroll the pages.
  • Page 70 1.TROUBLESHOOTING FOR THE HARDWARE Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations. Hold the new toner cartridge with its seal side up.

  • Page 71: Monochromatic Models

    1.TROUBLESHOOTING FOR THE HARDWARE Align the new toner cartridge to the guide. Insert it up to the black line. Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors. The cleaner cannot be removed by design.
  • Page 72 1.TROUBLESHOOTING FOR THE HARDWARE Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges and waste toner boxes in accordance with local regulations. Hold the new toner cartridge with its seal side up.
  • Page 73 1.TROUBLESHOOTING FOR THE HARDWARE Align the new toner cartridge to the guide. Insert it up to the black line. Pull out the cleaner until the mark appears and return it. Repeat this 3 times. The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction. Close the front cover pressing both edges.
  • Page 74 1.TROUBLESHOOTING FOR THE HARDWARE Hold down the green lever. The toner cartridge is slightly pushed out. Pull out the toner cartridge. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges in accordance with local regulations. Hold the new toner cartridge with its seal side up. Do not touch the metal contact on a circuit board.
  • Page 75 1.TROUBLESHOOTING FOR THE HARDWARE Pull out the seal in the direction of the arrow. Insert the toner cartridge along the rail. Insert the toner cartridge until it clicks. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position.

  • Page 76: Replacing The Waste Toner Box

    Replacing the Waste Toner Box (e-STUDIO6525AC Series and e-STUDIO5528A/6528A) When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below. The guidance is displayed on the touch panel.
  • Page 77 1.TROUBLESHOOTING FOR THE HARDWARE Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its toner collecting holes face down. The waste toner may spill out from the box’s toner collecting holes. Take the new waste toner box out of the carton.
  • Page 78 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover pressing both edges. 78 Replacing the Waste Toner Box...

  • Page 79: Refilling With Staples

    Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.  Finisher  Finisher / Saddle Stitch Finisher Open the front cover of the finisher. Remove the staple cartridge.
  • Page 80 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click. Close the front cover of the finisher.
  • Page 81 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridge. Take the empty staple case out of the staple cartridge. Pull up the empty staple case while pushing both sides as shown in the figure. Fit a new staple case on the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click.

  • Page 82: Saddle Stitch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.
  • Page 83 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridges. Replace both cartridges at a time. Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. After the transparent cover is lifted, take the empty staple case out of the cartridge. Fit the new staple case into the staple cartridge.
  • Page 84 1.TROUBLESHOOTING FOR THE HARDWARE Press down the transparent cover of the cartridge. Press it down until it clicks. Pull out straight the seal bundling the staples. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. Return the Saddle Stitch unit to its original position.

  • Page 85: Cleaning The Inside Of The Equipment

    Cleaning the Inside of the Equipment When the inside of the equipment needs to be cleaned, the message “Time for cleaning. Open the front cover and follow the guidance.” is displayed. In this case, clean the inside of the equipment following the guidance displayed on the touch panel.
  • Page 86 1.TROUBLESHOOTING FOR THE HARDWARE Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its toner collecting holes face down. The waste toner may spill out from the box’s toner collecting holes. Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in (2).
  • Page 87 1.TROUBLESHOOTING FOR THE HARDWARE Insert the cleaner through the service hole of the developer under the arrow to the end. Pull the cleaner back out until the round hole appears. Repeat this 3 times for each of the 4 colors. Attach the cleaner with its top on the left and its holding side on the right.
  • Page 88 1.TROUBLESHOOTING FOR THE HARDWARE Push the waste toner box securely until the upper latches click taking care not to tilt it. Close the front cover pressing both edges. Press [Finish]. 88 Cleaning the Inside of the Equipment...

  • Page 89: The Main Chargers And Slit Glass (E-Studio2525Ac/3025Ac/3525Ac/4525Ac/5525Ac/6525Ac And E-Studio5528A/6528A)

    1.TROUBLESHOOTING FOR THE HARDWARE  The Main Chargers and Slit Glass (e-STUDIO2525AC/3025AC/3525AC/4525AC/5525AC/ 6525AC and e-STUDIO5528A/6528A) Open the front cover of the equipment. Pull out the cleaner until the mark appears and return it. For monochromatic models, repeat this 3 times. For color models, repeat this 3 times for each unit. For color models For monochromatic models The cleaner cannot be removed by design.
  • Page 90 1.TROUBLESHOOTING FOR THE HARDWARE Place the waste toner box on a large sheet so as not to dirty the floor. Do not place the waste toner box with its toner collecting holes face down. The waste toner may spill out from the box’s toner collecting holes. Take out the green cleaner inside the cover.
  • Page 91 1.TROUBLESHOOTING FOR THE HARDWARE Insert the cleaner through the service hole of each developer unit to clean it. For color models For monochromatic models Insert the cleaner all the way in, and then pull it back out. For monochromatic models, repeat this 3 times.
  • Page 92 1.TROUBLESHOOTING FOR THE HARDWARE Attach the cleaner with its top on the right and its holding side on the left. Check that the cleaner is fixed to the cover. Push the waste toner box securely until the upper latches click taking care not to tilt it. Close the front cover pressing both edges.

  • Page 93: The Main Chargers (E-Studio2528A/3028A/3528A/4528A)

    1.TROUBLESHOOTING FOR THE HARDWARE  The Main Chargers (e-STUDIO2528A/3028A/3528A/4528A) Open the front cover of the equipment. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position. Repeat this step a couple of times. Check that the cleaner’s knob is fully inserted after cleaning.

  • Page 94: Cleaning The Hole Punch Dust Bin

    Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.  Finisher / Saddle Stitch Finisher Hole Punch Unit Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings.

  • Page 95: Inner Finisher Hole Punch Unit

    1.TROUBLESHOOTING FOR THE HARDWARE  Inner Finisher Hole Punch Unit Lift up the control panel and then open the front cover of the finisher. While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. After moving the hole punch dust bin to the left, pull it toward you.
  • Page 96 1.TROUBLESHOOTING FOR THE HARDWARE Push back in the hole punch dust bin. Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you.

  • Page 97: When Printed Sheets Overflow From The Exit Tray

    When Printed Sheets Overflow from the Exit Tray When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the exit tray walls. If 300 or more sheets are printed under such condition, some printed sheets may be pushed out of the exit tray. In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets.

  • Page 98: When Paper Has Been Curled

    When Paper Has Been Curled If you use e-STUDIO2525AC/3025AC/3525AC, the output paper may be curled on the exit tray when printing of a large number of sheets of thin and small size paper (A4-R or smaller) is performed. In such a case, remove the parts (“A” indicated in the figure) from the paper exiting section of the equipment.
  • Page 99 REGULAR MAINTENANCE Regular Maintenance ...................... 100...
  • Page 100 Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.  Be careful not to scratch the portions when cleaning them.  When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine. - This could warp the shape of the surface or leave it discolored.
  • Page 101 INDEX Cleaning hole punch dust bin............. 94 The Main Chargers ............93 The Main Chargers and LED Print Heads ....85 The Main Chargers and Slit Glass........ 89 Paper misfeed ..............14 caused by a wrong paper size setting......57 locating ................
  • Page 102 102 INDEX...
  • Page 103 FC-2020AC/2520AC FC-2525AC/3025AC/3525AC/4525AC/5525AC/6525AC DP-2528A/3028A/3528A/4528A/5528A/6528A...
  • Page 104 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS / MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN OME21000600 R210220X4200-TTEC ©2021 Toshiba Tec Corporation All rights reserved Ver00 F Issued in Sep. 2021 Patent; http://www.toshibatec.com/en/patent/...

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