Printing Cannot Be Performed Since The Document Password For A Private Print Job Has Been Forgotten; Printing A Document Including Many Graphics Takes Time; Print Jobs Are Not Outputted Even When Printing Is Performed By Entering The Department Code On The Macos; Printing Cannot Be Performed. (Port Setting Problems) - Toshiba E-STUDIO 2020AC Frequently Asked Questions Manual

3.QUESTIONS FOR PRINTING
 Printing cannot be performed since the document password for a Private Print job has
been forgotten.
The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print
the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Ask your
administrator.
 Enter the administrator's password in the Private Print job list on the touch panel and delete the job.
 Log in to TopAccess with the administrator's password and delete the job from the Print Job list.
 Printing a document including many graphics takes time
Printing a document including many graphics from a Universal Printer Driver (PCL6) will take time.
Clear the [JPEG Compression] check box of the [PDL Settings] tab in [Customization] of the [Device Settings] tab
before printing such documents.
 Print jobs are not outputted even when printing is performed by entering the
department code on the macOS.
The entered department code may not be correct. Confirm your department code.
If the department code is not correct, print jobs are processed according to the settings ([Department Setting] -
[Invalid Department Code Print Job] from TopAccess). For details, see the reference below:
TopAccess - [Administration] - [Security] Item List - Authentication settings - Setting up Department Setting
 Printing cannot be performed. (Port setting problems)
If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current job
queue nor are printed. Correct this by following the reference below:
1. Open the Printers folder from [Control Panel].
2. Right-click the printer driver icon of the equipment.
3. Select [Printer properties] from the shortcut menu.
4. Select the [Ports] tab. Check that the port is properly configured.
5. Click the [General] tab. Then click [Print Test Page] to confirm that printing is performed properly.
 Printing cannot be performed. (SNMP community name problems)
Check if the SNMP community names are the same in the following 3 settings.
 Equipment
 TCP/IP port of the [Ports] tab in the printer driver
 [SNMP Settings] dialog box of the [Others] tab in the printer driver
 Command line options are not processed.
All the print options are sent to the equipment at the beginning of the print job. If the print file has already contained
print commands, the specified command line options are overwritten by those commands. For example, if the A4 size
has been specified in the print file, the document is printed on A4-size paper even if the A3 size is selected with the lp
command.
When this problem has occurred, change the properties of the document to create another print file. Then submit the
print job using the lp command without setting additional parameters.
Questions for Printing 27