Intermec 6822P User Manual page 106

Chapter 5 — Troubleshooting and Maintaining the 6820
Possible Printer Problems (continued)
Symptom
Printer works but some or all
LEDs do not work.
Printer does not print.
No data input.
Test: Pull paper toward roller.
Cause: If paper is resistant:
Paper wrinkled, creased,
moist, or perforations missing.
Replace the paper.
No paper feed (paper jam or
head jam).
92
Test or Cause
Gray ribbon cable connecting
control panel board to pivot
frame assembly is loose.
No voltage
Adjust supply voltage to
7.5 to 15 V
Tighten computer connections.
Paper tray too full
White ribbon cables obstructing
paper
Ensure fewer than 200 3-ply
sheets in the deep paper tray
and fewer than 50 3-ply sheets
in the shallow paper tray.
Straighten the white ribbon
cables.
Move the printhead manually
from side to side.
Solution
Call Customer Support
(800-755-5505) or send the printer
in for repair.
Voltage too high or low. Check line
13 on the self–test report, under the
Battery Voltage heading
No paper feed (paper jam or head
jam)
Torn paper perforation
Head Jams due to carriage
alignment. Check line 29 on self-test
report, under Position heading, for
value.
Remove torn paper, load and center
new paper, readjust pinfeed holders.
If "0," realign mechanism in pivot
tray. See "Aligning the Printer
Mechanism" on page 80
Remove ribbon cartridge, move
printhead. If smooth, ribbon is
jammed.
Remove ribbon cartridge, move
printhead. If still resistant, mask
spring is bent or damaged.
6820 Series 80-Column Printer User's Manual