Intermec 6822P User Manual page 105

Possible Printer Problems
Symptom
Printer does not communicate
with the mobile computer.
Bluetooth unable to connect.
Make sure you are in range
(10 cm to 10 m).
Double-spacing on application
reports but single-spacing on
self-test.
Zero prints incorrectly (with
or without slash).
Does not print extended
character set — missing font.
Printer emits 1 or 2 beeps or
blinking green light is the only
indicator.
If battery, recharge or replace
(see "Installing the Internal
Battery" on page 10).
Printer emits 2 sets of 3 beeps. Printer out of paper.
6820 Series 80-Column Printer User's Manual
Chapter 5 — Troubleshooting and Maintaining the 6820
Test or Cause
Incorrect protocol selection.
Make sure your device is
configured to be discoverable
and/or connectable. For help,
see Bluetooth Configuration
Commands and Specifications
on page 119.
Check line 16 on the self-test
report. CR+LF indicates an
incorrect configuration for
NPCP.
Check line 15 on the self–test
report for the Zero Font Style
setting.
Check line 11 or 12 on the
self–test report to see if the
NFT0000.MOD file is listed
after Font Module.
Printer mechanism does not
have adequate power for
printing. The 12 V may be
under or over voltage fault.
(Note: Error lights do not flash
if voltage is too high.)
If power supply, adjust supply
voltage to 7.5 to 15 V.
Solution
Check lines 17 and 18 on the self-
test report for correct bit rate and
protocol selection. Change protocol
settings using the Printer
Configuration Utility. For
instructions see "Using the Printer
Configuration Utility" on page
Make sure the Bluetooth shutdown
timer has not expired
For help, see "Cleaning the Mask
Spring" on page 106.
If incorrect, adjust the zero print
option, see "Cleaning the Mask
Spring" on page 106.
Use the 6820 Printer Tool Kit to
reload the font file or send the
printer in for hardware repair.
Check the battery or power supply.
Check the printer's internal battery,
if installed. Check the vehicle
charge cable (see 6820 Printer
Installation Instructions
P/N 931-052-xxx).
Reload paper into printer
mechanism. For help, see
the Paper Tray" on page
21.
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