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6820 Printer
USER'S GUIDE
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P/N: 961-019-013
Revision D
October 1999

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Summary of Contents for Intermec 6820

  • Page 1 6820 Printer USER’S GUIDE " " " " " " " " " " " " " " " " " " " " " " " " " " " " P/N: 961-019-013 Revision D October 1999...
  • Page 2 " NOTICE AS IS WITH ALL FAULTS." ALL WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  Acknowledgments Microclean II...
  • Page 3 CONTENTS " " " " " " " " " " " " " " " " " " " " " " " " " " " " SECTION 1 Introduction 6820 Printer User’s Guide...
  • Page 4 CONTENTS SECTION 2 Installation SECTION 3 Operation ii 6820 Printer User’s Guide...
  • Page 5 CONTENTS SECTION 4 Maintenance SECTION 5 Troubleshooting 6820 Printer User’s Guide...
  • Page 6 CONTENTS FIGURES 6820 Printer User’s Guide...
  • Page 7 CONTENTS TABLES INDEX 6820 Printer User’s Guide...
  • Page 8 CONTENTS 6820 Printer User’s Guide...
  • Page 9: About This Guide

    " " " " " " " " " " " " " About this Guide Section 1, Introduction " Section 2, Installation " Section 3, Operation " Section 4, Maintenance " Section 5, Troubleshooting " 6820 Printer User’s Guide...
  • Page 10: Related Publications

    Introduction SECTION 1 Related Publications 6820 Printer Technical Reference " Printer Descriptions Fixed Mount Printer " Portable Printer " Wall Mount Printer " only 6820 Printer User’s Guide...
  • Page 11 SECTION 1 Introduction 1. Fixed Mount Printer (with 4000 Series/62XX Terminal Holder) 2. Portable Printer (with 61XX Terminal Holder) 3. Wall Mount Printer (with mounting plate and flat paper tray) Figure 1 1 6820 Printers 6820 Printer User’s Guide...
  • Page 12: Portable Printer

    Introduction SECTION 1 Connectors Fixed Mount Printer " Portable Printer " Wall Mount Printer " 6820 Printer User’s Guide...
  • Page 13 SECTION 1 Introduction Fixed Mount Printer Portable Printer Wall Mount Printer 1. Hand-held computer socket 2. DC power connector 3. Data communications connector Figure 1 2 Printer Connectors 6820 Printer User’s Guide...
  • Page 14: Reset Button

    Introduction SECTION 1 Reset Button Fixed Mount or Portable Printer " 1. Printer mechanism (raised) 2. Reset button Figure 1 3 Reset Button on Portable Printer 6820 Printer User’s Guide...
  • Page 15 SECTION 1 Introduction Wall Mount Printer " 1. Reset button 2. Front of printer Figure 1 4 Reset Button on Wall Mount Printer 6820 Printer User’s Guide...
  • Page 16: Control Panel

    Control Panel Indicators PAPER OUT " HEAD JAM " LOW BATT " Power " Buttons FORM FEED " SET PAGE " Paper Out" conditions, press this button to clear the Paper Out error before printing can resume. 6820 Printer User’s Guide...
  • Page 17 SECTION 1 Introduction LINE FEED " Power LOW BATT HEAD JAM PAPER OUT LINE FEED SET PAGE FORM FEED Figure 1 5 Control Panel 6820 Printer User’s Guide...
  • Page 18: Remote Connections

    Internal Power Module not for wall mount printers is not an add on option. 1. AC foot 2. Plug on power cord (goes to ac outlet) Figure 1 6 Power Cord Wrapped Around AC Foot 1-10 6820 Printer User’s Guide...
  • Page 19: Battery Options

    SECTION 1 Introduction Battery Options Internal Battery " Vehicle Battery " Paper " " 6820 Printer User’s Guide 1-11...
  • Page 20: Hinges On Printer Cover

    Introduction SECTION 1 Hinges on Printer Cover Figure 1 7 Hinge Tension Adjustment Printer Dimensions Wall Mount Printers Width Height Depth 1-12 6820 Printer User’s Guide...
  • Page 21: Fixed Mount Printers

    Table 1 1 Fixed Mount Printer Dimensions Configuration Width Height Depth Portable Printers Note that the ac foot adds 2.5" (6.35 cm) to the width. Table 1 2 Portable Printer Dimensions Configuration Width Height Depth 6820 Printer User’s Guide 1-13...
  • Page 22: Specifications

    Print Speed: Weight: Temperature: Humidity: Altitude: Electrical: Vibration: ESD: Battery: (order batteries through Inside Sales) " NOTE: Battery will go dead within two weeks if connected to the printer and with no external charge source. 1-14 6820 Printer User’s Guide...
  • Page 23: Customer Support

    SECTION 1 Introduction Customer Support Factory Service Customer Response Center support@intermec.com Web Site http://www.intermec.com http://www.intermec.com/manuals/english.htm 6820 Printer User’s Guide 1-15...
  • Page 24: Bulletin Board Service

    Introduction SECTION 1 Bulletin Board Service Phone number: " Protocol: " high speed modems, disable XON/XOFF and enable RTS/CTS. 1-16 6820 Printer User’s Guide...
  • Page 25: Inside Sales

    SECTION 1 Introduction Inside Sales " " " " " " " " " " " " " " " " " " " " 6820 Printer User’s Guide 1-17...
  • Page 26 Introduction SECTION 1 1-18 6820 Printer User’s Guide...
  • Page 27: Installation Kit

    " " " " " " " Installation Kit " NOTE: Battery cables at various lengths and other power cables are sold separately. See “Inside Sales” in Section 1 for ordering information and part numbers. " 6820 Printer User’s Guide...
  • Page 28: Installation Procedures

    Installation SECTION 2 directly Installation Procedures Tools Required Vehicle Electrical System " NOTE: If the vehicle voltage is too high or too low, the printer may not work. It must not exceed 18.0 V. 6820 Printer User’s Guide...
  • Page 29: Electrical Installation

    Check your en- gine for a bad voltage regulator or a poor ground, either of which can cause excessive voltage. Electrical Installation Power Cable Routing Cable Length " Y" Power Cable " 6820 Printer User’s Guide...
  • Page 30 3. 3/8” terminal ring 4. Fuse link assembly with 15-amp fuse 5. Splice 6. Vehicle battery cable — 8, 16, or 22 feet (2.4, 4.9, or 6.7 meters) 7. Chassis ground Figure 2 1 Two-Cable Installation Solution " " 6820 Printer User’s Guide...
  • Page 31: Preparing The Vehicle Battery Cable

    SECTION 2 Installation Routing the Cables from " toward " " " " " " before Preparing the Vehicle Battery Cable The gray vehicle battery cable must be connected according to the instructions on the next page 6820 Printer User’s Guide...
  • Page 32 Î Î Î Î Î Î Î Ç Ç Ç Ç Î Î Î Î Î Î Î Black (or Brown) Wire Strip the Cable Jacket 12–14 inches (31–36 centimeters) Figure 2 2 Vehicle Battery Cable Jacket 6820 Printer User’s Guide...
  • Page 33 Black (or Brown) Wire D Strip wire D Install terminal ring Crimp Here Red Wire 1. 3/8” terminal ring 2. Fuse link assembly 3. Fuse link 4. Vehicle battery cable Figure 2 3 Vehicle Battery Cable Ends 6820 Printer User’s Guide...
  • Page 34: Connecting To The Vehicle Battery

    Installation SECTION 2 Connecting to the Vehicle Battery Connecting to a Side-Mount Vehicle Battery negative positive positive 6820 Printer User’s Guide...
  • Page 35 SECTION 2 Installation 1. 3/8” x 1-1/2” bolt 2. 3/8” nut 3. Vehicle battery 4. Vehicle battery cable 5. Fuse link 6. 3/8” washers Figure 2 4 Side-Mount Vehicle Battery 6820 Printer User’s Guide...
  • Page 36 Installation SECTION 2 Connecting to a Top-Mount Vehicle Battery negative positive (5). (5). 2-10 6820 Printer User’s Guide...
  • Page 37 SECTION 2 Installation 1. 3/8” nut 2. Vehicle battery 3. Vehicle battery cable 4. Fuse link 5. 3/8” x 1-1/2” bolt 6. 3/8” washers Figure 2 5 Top-Mount Battery Terminal 6820 Printer User’s Guide 2-11...
  • Page 38: Securing The Vehicle Battery Cable

    Installation SECTION 2 Securing the Vehicle Battery Cable #6 Sheet-metal Screw Goes Here Figure 2 6 Clamp Grounding the Printer Power Cable (to fit the screw) 2-12 6820 Printer User’s Guide...
  • Page 39 Table 2 1 Volt Meter Readings for Printer Power Cable Volt Meter Black Reading Lead Lead DC Volts Meaning " " Do not connect wire to printer. " " Do not connect wire to printer. 6820 Printer User’s Guide 2-13...
  • Page 40: Mechanical Installation

    This mounting plate and instructions apply to fixed mount printers. Latch Unlatch 1. Mounting keyholes on oversize paper tray 2. Latch (top view) 3. Latch (side view) Figure 2 8 Top View of Fixed Mount Printer Paper Tray 2-14 6820 Printer User’s Guide...
  • Page 41 Nuts and bolts are not provided. You must locally select and pur- chase hardware that provides the most secure installation possible for the application and vehicle. Side View Back View 7.32” (19 cm) 11.36” (29 cm) Figure 2 9 Angled Mounting Plate for Fixed Mount Printer 6820 Printer User’s Guide 2-15...
  • Page 42: Installing The Wall Mount Printer

    Bolts are not provided. 17” (43 cm) 13” (33 cm) 18” (46 cm) 26” (66 cm) 11” (28 cm) below for paper tray 13” (33 cm) Figure 2 10 Mounting Dimensions for Wall Mount Printer 2-16 6820 Printer User’s Guide...
  • Page 43: Installing The Mounting Plate

    SECTION 2 Installation Installing the Mounting Plate 1. Knob screw 2. Mounting lips Figure 2 11 Mounting Plate for Wall Mount Printer 6820 Printer User’s Guide 2-17...
  • Page 44 SECTION 2 Attaching Paper Tray to Mounting Plate 1. Center lip on flat paper tray 2. Compact paper tray 3. Center bottom lip on mounting plate Figure 2 12 Attaching Paper Tray to Mounting Plate 2-18 6820 Printer User’s Guide...
  • Page 45: Mounting The Printer

    Mounting the Printer 1. Knob screw on mounting plate assembly 2. Knob 3. Printer tie-down bracket 4. Printer 5. Bottom lips on mounting plate assembly 6. Bottom of printer Figure 2 13 Mounting the Wall Mount Printer 6820 Printer User’s Guide 2-19...
  • Page 46 3. Rectangular connector 4. Vehicle battery cable (goes to battery connector) 5. Chassis ground 6. 61XX Vehicle Dock 7. 61XX Computer 8. Data communication cable (goes to printer connector) Figure 2 14 “Y” Power Cable Connections 2-20 6820 Printer User’s Guide...
  • Page 47: Check List

    " " " " " " " " Check List " " " " " Specific instructions for these tasks are described on the pages given " NOTE: Complete these tasks before starting any printer operations. 6820 Printer User’s Guide...
  • Page 48: Installing Internal Battery

    Remove the printer battery when storing a printer for over 30 days. After storage, reinstall the battery and connect the printer to an ex- ternal power source for at least two hours, to recharge the battery. 6820 Printer User’s Guide...
  • Page 49 SECTION 3 Operation 1. Battery 2. Battery cable 3. Printer mechanism (raised) 4. Latches or rubber bumpers Figure 3 1 Inserting Battery 6820 Printer User’s Guide...
  • Page 50: Installing The Ribbon Cartridge

    Operation SECTION 3 Installing the Ribbon Cartridge (sold separately Inside Sales" in Section 1 for ordering information and part number) down outward (follow raised arrows) 6820 Printer User’s Guide...
  • Page 51 SECTION 3 Operation 1. Ribbon 2. Locking tab 3. Advance knob 4. Tightens ribbon Figure 3 2 Installing Ribbon Cartridge 6820 Printer User’s Guide...
  • Page 52: Adjusting The Print Head Gap

    Operation SECTION 3 Adjusting the Print Head Gap opposite the green thumb wheel. " away from the paper. " away from the paper. " away from the paper " 6820 Printer User’s Guide...
  • Page 53 SECTION 3 Operation Figure 3 3 Print Head Adjuster Set on Third Notch 6820 Printer User’s Guide...
  • Page 54: Loading Paper Tray

    When loading multiple-sheet paper, be sure to have the origi- nal faced up, with the leading edge towards the rear of the printer. Fixed Mount and Portable Printers with the original faced up " " 6820 Printer User’s Guide...
  • Page 55 SECTION 3 Operation 1. Paper tray (beneath printer mechanism) 2. Printer mechanism (raised) Figure 3 4 Pulling Paper Over Printer Mechanism 6820 Printer User’s Guide...
  • Page 56: Loading The Flat Paper Tray

    Loading the Flat Paper Tray up to 2.5 inches (6 cm) thick, Loading the Compact Paper Tray With the original facing you, to 2.5 inches (6 cm) thick, like a U," Figure 3 5 Loading Compact Paper Tray 3-10 6820 Printer User’s Guide...
  • Page 57: Loading Paper Into Printer

    Follow these steps to load the paper into the printer, or paper jams may occur. Positioning the Paper original side facing down Figure 3 6 Putting Paper into Pinfeed Holders " NOTE: Go to the next page to adjust the pinfeed holders. 6820 Printer User’s Guide 3-11...
  • Page 58: Adjusting The Pinfeed Holders

    If the paper does not fit on the two pinfeed holders properly, opposite 3-12 6820 Printer User’s Guide...
  • Page 59 SECTION 3 Operation 1. Pinfeed holder 2. Locked pinfeed holder locking tab 3. Released pinfeed holder locking tab 4. Thumb wheel (green) Figure 3 7 Positioning Pinfeed Holder and Paper 6820 Printer User’s Guide 3-13...
  • Page 60: Setting The Paper

    If not, you can adjust the position of the paper, either by pressing the LINE FEED button, or by using the green thumb wheel. SET PAGE PAPER OUT Figure 3 8 Setting Paper for Printing 3-14 6820 Printer User’s Guide...
  • Page 61: Inserting Computer In Terminal Holder

    Inserting 4000 Series or 62XX Computer bottom 1. Bottom (or battery) end of computer 2. Terminal slide retainer 3. Computer connector end in printer Figure 3 9 Inserting 4000 Series or 62XX Computer into Terminal Holder 6820 Printer User’s Guide 3-15...
  • Page 62: Inserting 61Xx Computer

    Operation SECTION 3 Inserting 61XX Computer 1. Top (display) of computer inserted in terminal slide retainer 2. Docking connectors Figure 3 10 Inserting 61XX Computer into Terminal Holder 3-16 6820 Printer User’s Guide...
  • Page 63: Operating Guidelines

    " " " " " " " Operating Guidelines Do Not " " " " " " " " " " " " See next page See next page for more cautions about glass cleaners. " 6820 Printer User’s Guide...
  • Page 64: General Cleaning

    Both cleaners are sold separately. See “Inside Sales” in Section 1 for ordering information and part numbers. Cleaning the Outside Do not use solvent solutions. 6820 Printer User’s Guide...
  • Page 65: Cleaning The Inside

    Let the printer cool before you clean the inside of the printer, or you may burn your fingers. 1. Head gap adjuster 2. Ribbon cartridge 3. Paper bail 4. Thumb wheel (green) 5. Pinfeed holder Figure 4 1 Visible Moving Parts in Printer Mechanism 6820 Printer User’s Guide...
  • Page 66: Removing Old Ribbon Cartridge

    Maintenance SECTION 4 Removing Old Ribbon Cartridge Figure 4 2 Removing Old Ribbon Cartridge 6820 Printer User’s Guide...
  • Page 67: Cleaning The Mask Spring

    Cleaning the Mask Spring 1. Print head 2. Mask spring Figure 4 3 Mask Spring Location " NOTE: The mask spring and paper guide are sold separately. See “Inside Sales” in Section 1 for ordering information and part number. 6820 Printer User’s Guide...
  • Page 68 (rubber roller). This can damage the mask spring and print head. 1. Print head locking tabs 2. Print head (lifted aside) 3. Mask spring 4. Paper bail (raised) Figure 4 4 Exposing the Mask Spring 6820 Printer User’s Guide...
  • Page 69: Changing The Printer Settings

    Factory defaults are in bold Protocol Selection " NPCP Configuration " " 19.2K " slashed (4) " Protocol Selection Mode both FORM FEED LINE FEED in the order they are stored. PAPER OUT, HEAD JAM, LOW BATT 6820 Printer User’s Guide...
  • Page 70: Configuration Mode

    " LOW BATT " LINE FEED Selecting the Bit Rate PAPER OUT " PAPER OUT " FORM FEED Adjusting the Zero Print Option HEAD JAM " HEAD JAM " SET PAGE both SET PAGE LINE FEED 6820 Printer User’s Guide...
  • Page 71 SET PAGE decrement EXAMPLE: If the printer is set for “DTR no parity” protocol (ON, OFF, OFF), press the SET PAGE button four times to return to “NPCP” (OFF, OFF, OFF). both FORM FEED LINE FEED 6820 Printer User’s Guide...
  • Page 72 Maintenance SECTION 4 4-10 6820 Printer User’s Guide...
  • Page 73: Troubleshooting

    " " " " " " " " " " " " " " " " " " " " " " " Checking the Power Source Internal battery: " Vehicle cable: " AC power: " 6820 Printer User’s Guide...
  • Page 74 This method is recommended for determining printer functionality. FORM FEED SET PAGE Note the self test can be aborted by pressing a button while the report is printing. " " " " " " " " " " 6820 Printer User’s Guide...
  • Page 75 SECTION 5 Troubleshooting First Page of Self-Test " " " LOW BATT LOW BATT " " 6820 Printer User’s Guide...
  • Page 76 Troubleshooting SECTION 5 " " " " " " " " " " 6820 Printer User’s Guide...
  • Page 77 SECTION 5 Troubleshooting " " " " " " " " " " " " " " " " " 6820 Printer User’s Guide...
  • Page 78 Sample First Page of Self-Test " NOTE: Lines 15–18 are factory-default printer settings. Take note of these lines when reading the self-test report. yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy NP6820 Copyright 1997, 1998, Intermec Technologies Corporation. All Rights Reserved. Serial# MFG Date Hardware Check Repairs...
  • Page 79 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 12345 Second Page of Self-Test !”#$%’()*+,–./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_’abcdefghijklmnopqr- stuvwxyz{|}~!”#$%’()*+,–./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_’abcdef- ghijklmnopqrstuvwxyz{|}~!”#$%’()*+,–./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVW- XYZ[\]^_’abcdefghijklmnopqrstuvwxyz{|}~!”#$%’()*+,–./0123456789:;<=>?@ABCDEFGHIJKL 6820 Printer User’s Guide...
  • Page 80: Possible Printer Problems

    If a partial report generates and a printer error " occurs during printing, If the printer does not generate a report: " " " Possible Printer Problems Table 5 1 Possible Printer Problems Symptom Test or Cause Solution 6820 Printer User’s Guide...
  • Page 81 SECTION 5 Troubleshooting Table 5 1 (Continued) Possible Printer Problems Symptom Test or Cause Solution " " (Note: Error lights do not flash if voltage is too high) 6820 Printer User’s Guide...
  • Page 82 Troubleshooting SECTION 5 Table 5 1 (Continued) Possible Printer Problems Symptom Test or Cause Solution Test: Cause: " " " " 5-10 6820 Printer User’s Guide...
  • Page 83 Test: " Test: " Cause: away from the paper. Cause: (portable, fixed mount printers) " NOTE: In paper jams or head jams, press the SET PAGE button to clear the printer before printing can resume. 6820 Printer User’s Guide 5-11...
  • Page 84: Printer Mechanism Alignment

    1. Press nut 2. Pivot frame Figure 5 1 Print Head to Far Left " NOTE: The print head replacement is sold separately. See “Inside Sales” in Section 1 for ordering information and part number. 5-12 6820 Printer User’s Guide...
  • Page 85 The left side must NOT touch the pivot frame. curely 3 Top Left 1 Top Right Push mechanism to the back 2 Bottom Left 4 Bottom Right Push mechanism to the right. Figure 5 2 Four Position Screws that Hold Printer Mechanism 6820 Printer User’s Guide 5-13...
  • Page 86 Troubleshooting SECTION 5 Indicators SET PAGE Table 5 2 Printer Failure Indicators PAPER HEAD Sets of Beeps BATT Meaning 5-14 6820 Printer User’s Guide...
  • Page 87 SECTION 5 Troubleshooting POST Diagnostics PAPER OUT, HEAD JAM, LOW BATT Table 5 3 POST Error Codes Long Short PAPER HEAD Beep Beep BATT Power Meaning Operational 6820 Printer User’s Guide 5-15...
  • Page 88: Communications Or Host Computer

    Troubleshooting SECTION 5 6920 Printer Technical Reference Communications or Host Computer 5-16 6820 Printer User’s Guide...
  • Page 89 DSR (Data Set Ready) DTR (Data Terminal Ready) CTS (Clear To Send) RTS (Ready To Send) RXD (Receive Data) TXD (Transmit Data) 25-Pin DSUB Male 15-Pin DSUB Male Figure 5 3 15-Pin to 25-Pin Cable P/N: 216-605-XXX 6820 Printer User’s Guide 5-17...
  • Page 90 CTS (Clear To Send) RTS (Ready To Send) RXD (Receive Data) TXD (Transmit Data) * Signals are not available on the 6100 Dock 25-Pin DSUB Female 25-Pin DSUB Male Figure 5 4 25-Pin to 25-Pin Cable P/N: 216-771-XXX 5-18 6820 Printer User’s Guide...
  • Page 91 DSR (Data Set Ready) DTR (Data Terminal Ready) SG (Signal Ground) shield Chassis Ground shell shell Chassis Ground Terminal Charge out to computer 9-Pin DSUB Female 15-Pin DSUB Female Figure 5 5 9-Pin to 15-Pin Cable P/N: 226-016-XXX 6820 Printer User’s Guide 5-19...
  • Page 92 CTS (Clear To Send) DSR (Data Set Ready)* SG (Signal Ground) shield open shell * Signal is not available on the 6100 Dock 25-Pin DSUB Male 15-Pin DSUB Female Figure 5 6 25-Pin to 15-Pin Cable P/N: 226-162-XXX 5-20 6820 Printer User’s Guide...
  • Page 93 SECTION 5 Troubleshooting Printer Pin # Pin # RJ-11 Jack 9-Pin DSUB Male Figure 5 7 Data Communications Cable P/N: 226-270-00X 6820 Printer User’s Guide 5-21...
  • Page 94 Troubleshooting SECTION 5 Table 5 4 Printer Communications Connector Pin-Outs 15 Pin 25 Pin Signal Name Type Description DSUB DSUB 5-22 6820 Printer User’s Guide...
  • Page 95 5 20 1 13 2 14 1 10 5 22 2 18 2 18 5 13 5 17 1 12 5 20 2 15 5 18 1 13 5 19 1 13 2 16 2 20 6820 Printer User’s Guide Index-1...
  • Page 96 INDEX 1 13 2 13 2 16 5 12 2 17 3 14 5 14 3 10 5 13 3 11 3 13 2 16 Index-2 6820 Printer User’s Guide...
  • Page 97 INDEX 2 11 5 15 2 13 5 14 2 13 2 13 3 14 2 11 3 15 3 16 6820 Printer User’s Guide Index-3...
  • Page 98 INDEX Index-4 6820 Printer User’s Guide...

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