Page 2
" NOTICE AS IS WITH ALL FAULTS." ALL WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Acknowledgments Microclean II...
Control Panel Indicators PAPER OUT " HEAD JAM " LOW BATT " Power " Buttons FORM FEED " SET PAGE " Paper Out" conditions, press this button to clear the Paper Out error before printing can resume. 6820 Printer User’s Guide...
Page 17
SECTION 1 Introduction LINE FEED " Power LOW BATT HEAD JAM PAPER OUT LINE FEED SET PAGE FORM FEED Figure 1 5 Control Panel 6820 Printer User’s Guide...
Internal Power Module not for wall mount printers is not an add on option. 1. AC foot 2. Plug on power cord (goes to ac outlet) Figure 1 6 Power Cord Wrapped Around AC Foot 1-10 6820 Printer User’s Guide...
Print Speed: Weight: Temperature: Humidity: Altitude: Electrical: Vibration: ESD: Battery: (order batteries through Inside Sales) " NOTE: Battery will go dead within two weeks if connected to the printer and with no external charge source. 1-14 6820 Printer User’s Guide...
SECTION 1 Introduction Customer Support Factory Service Customer Response Center support@intermec.com Web Site http://www.intermec.com http://www.intermec.com/manuals/english.htm 6820 Printer User’s Guide 1-15...
" " " " " " " Installation Kit " NOTE: Battery cables at various lengths and other power cables are sold separately. See “Inside Sales” in Section 1 for ordering information and part numbers. " 6820 Printer User’s Guide...
Installation SECTION 2 directly Installation Procedures Tools Required Vehicle Electrical System " NOTE: If the vehicle voltage is too high or too low, the printer may not work. It must not exceed 18.0 V. 6820 Printer User’s Guide...
Check your en- gine for a bad voltage regulator or a poor ground, either of which can cause excessive voltage. Electrical Installation Power Cable Routing Cable Length " Y" Power Cable " 6820 Printer User’s Guide...
Page 30
3. 3/8” terminal ring 4. Fuse link assembly with 15-amp fuse 5. Splice 6. Vehicle battery cable — 8, 16, or 22 feet (2.4, 4.9, or 6.7 meters) 7. Chassis ground Figure 2 1 Two-Cable Installation Solution " " 6820 Printer User’s Guide...
SECTION 2 Installation Routing the Cables from " toward " " " " " " before Preparing the Vehicle Battery Cable The gray vehicle battery cable must be connected according to the instructions on the next page 6820 Printer User’s Guide...
Page 32
Î Î Î Î Î Î Î Ç Ç Ç Ç Î Î Î Î Î Î Î Black (or Brown) Wire Strip the Cable Jacket 12–14 inches (31–36 centimeters) Figure 2 2 Vehicle Battery Cable Jacket 6820 Printer User’s Guide...
Page 33
Black (or Brown) Wire D Strip wire D Install terminal ring Crimp Here Red Wire 1. 3/8” terminal ring 2. Fuse link assembly 3. Fuse link 4. Vehicle battery cable Figure 2 3 Vehicle Battery Cable Ends 6820 Printer User’s Guide...
Installation SECTION 2 Securing the Vehicle Battery Cable #6 Sheet-metal Screw Goes Here Figure 2 6 Clamp Grounding the Printer Power Cable (to fit the screw) 2-12 6820 Printer User’s Guide...
Page 39
Table 2 1 Volt Meter Readings for Printer Power Cable Volt Meter Black Reading Lead Lead DC Volts Meaning " " Do not connect wire to printer. " " Do not connect wire to printer. 6820 Printer User’s Guide 2-13...
This mounting plate and instructions apply to fixed mount printers. Latch Unlatch 1. Mounting keyholes on oversize paper tray 2. Latch (top view) 3. Latch (side view) Figure 2 8 Top View of Fixed Mount Printer Paper Tray 2-14 6820 Printer User’s Guide...
Page 41
Nuts and bolts are not provided. You must locally select and pur- chase hardware that provides the most secure installation possible for the application and vehicle. Side View Back View 7.32” (19 cm) 11.36” (29 cm) Figure 2 9 Angled Mounting Plate for Fixed Mount Printer 6820 Printer User’s Guide 2-15...
SECTION 2 Installation Installing the Mounting Plate 1. Knob screw 2. Mounting lips Figure 2 11 Mounting Plate for Wall Mount Printer 6820 Printer User’s Guide 2-17...
Page 44
SECTION 2 Attaching Paper Tray to Mounting Plate 1. Center lip on flat paper tray 2. Compact paper tray 3. Center bottom lip on mounting plate Figure 2 12 Attaching Paper Tray to Mounting Plate 2-18 6820 Printer User’s Guide...
" " " " " " " " Check List " " " " " Specific instructions for these tasks are described on the pages given " NOTE: Complete these tasks before starting any printer operations. 6820 Printer User’s Guide...
Remove the printer battery when storing a printer for over 30 days. After storage, reinstall the battery and connect the printer to an ex- ternal power source for at least two hours, to recharge the battery. 6820 Printer User’s Guide...
Operation SECTION 3 Installing the Ribbon Cartridge (sold separately Inside Sales" in Section 1 for ordering information and part number) down outward (follow raised arrows) 6820 Printer User’s Guide...
Operation SECTION 3 Adjusting the Print Head Gap opposite the green thumb wheel. " away from the paper. " away from the paper. " away from the paper " 6820 Printer User’s Guide...
Page 53
SECTION 3 Operation Figure 3 3 Print Head Adjuster Set on Third Notch 6820 Printer User’s Guide...
When loading multiple-sheet paper, be sure to have the origi- nal faced up, with the leading edge towards the rear of the printer. Fixed Mount and Portable Printers with the original faced up " " 6820 Printer User’s Guide...
Page 55
SECTION 3 Operation 1. Paper tray (beneath printer mechanism) 2. Printer mechanism (raised) Figure 3 4 Pulling Paper Over Printer Mechanism 6820 Printer User’s Guide...
Loading the Flat Paper Tray up to 2.5 inches (6 cm) thick, Loading the Compact Paper Tray With the original facing you, to 2.5 inches (6 cm) thick, like a U," Figure 3 5 Loading Compact Paper Tray 3-10 6820 Printer User’s Guide...
Follow these steps to load the paper into the printer, or paper jams may occur. Positioning the Paper original side facing down Figure 3 6 Putting Paper into Pinfeed Holders " NOTE: Go to the next page to adjust the pinfeed holders. 6820 Printer User’s Guide 3-11...
If not, you can adjust the position of the paper, either by pressing the LINE FEED button, or by using the green thumb wheel. SET PAGE PAPER OUT Figure 3 8 Setting Paper for Printing 3-14 6820 Printer User’s Guide...
Inserting 4000 Series or 62XX Computer bottom 1. Bottom (or battery) end of computer 2. Terminal slide retainer 3. Computer connector end in printer Figure 3 9 Inserting 4000 Series or 62XX Computer into Terminal Holder 6820 Printer User’s Guide 3-15...
" " " " " " " Operating Guidelines Do Not " " " " " " " " " " " " See next page See next page for more cautions about glass cleaners. " 6820 Printer User’s Guide...
Both cleaners are sold separately. See “Inside Sales” in Section 1 for ordering information and part numbers. Cleaning the Outside Do not use solvent solutions. 6820 Printer User’s Guide...
Let the printer cool before you clean the inside of the printer, or you may burn your fingers. 1. Head gap adjuster 2. Ribbon cartridge 3. Paper bail 4. Thumb wheel (green) 5. Pinfeed holder Figure 4 1 Visible Moving Parts in Printer Mechanism 6820 Printer User’s Guide...
Cleaning the Mask Spring 1. Print head 2. Mask spring Figure 4 3 Mask Spring Location " NOTE: The mask spring and paper guide are sold separately. See “Inside Sales” in Section 1 for ordering information and part number. 6820 Printer User’s Guide...
Page 68
(rubber roller). This can damage the mask spring and print head. 1. Print head locking tabs 2. Print head (lifted aside) 3. Mask spring 4. Paper bail (raised) Figure 4 4 Exposing the Mask Spring 6820 Printer User’s Guide...
Factory defaults are in bold Protocol Selection " NPCP Configuration " " 19.2K " slashed (4) " Protocol Selection Mode both FORM FEED LINE FEED in the order they are stored. PAPER OUT, HEAD JAM, LOW BATT 6820 Printer User’s Guide...
" LOW BATT " LINE FEED Selecting the Bit Rate PAPER OUT " PAPER OUT " FORM FEED Adjusting the Zero Print Option HEAD JAM " HEAD JAM " SET PAGE both SET PAGE LINE FEED 6820 Printer User’s Guide...
Page 71
SET PAGE decrement EXAMPLE: If the printer is set for “DTR no parity” protocol (ON, OFF, OFF), press the SET PAGE button four times to return to “NPCP” (OFF, OFF, OFF). both FORM FEED LINE FEED 6820 Printer User’s Guide...
Page 74
This method is recommended for determining printer functionality. FORM FEED SET PAGE Note the self test can be aborted by pressing a button while the report is printing. " " " " " " " " " " 6820 Printer User’s Guide...
Page 78
Sample First Page of Self-Test " NOTE: Lines 15–18 are factory-default printer settings. Take note of these lines when reading the self-test report. yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy NP6820 Copyright 1997, 1998, Intermec Technologies Corporation. All Rights Reserved. Serial# MFG Date Hardware Check Repairs...
If a partial report generates and a printer error " occurs during printing, If the printer does not generate a report: " " " Possible Printer Problems Table 5 1 Possible Printer Problems Symptom Test or Cause Solution 6820 Printer User’s Guide...
Page 81
SECTION 5 Troubleshooting Table 5 1 (Continued) Possible Printer Problems Symptom Test or Cause Solution " " (Note: Error lights do not flash if voltage is too high) 6820 Printer User’s Guide...
Page 82
Troubleshooting SECTION 5 Table 5 1 (Continued) Possible Printer Problems Symptom Test or Cause Solution Test: Cause: " " " " 5-10 6820 Printer User’s Guide...
Page 83
Test: " Test: " Cause: away from the paper. Cause: (portable, fixed mount printers) " NOTE: In paper jams or head jams, press the SET PAGE button to clear the printer before printing can resume. 6820 Printer User’s Guide 5-11...
1. Press nut 2. Pivot frame Figure 5 1 Print Head to Far Left " NOTE: The print head replacement is sold separately. See “Inside Sales” in Section 1 for ordering information and part number. 5-12 6820 Printer User’s Guide...
Page 85
The left side must NOT touch the pivot frame. curely 3 Top Left 1 Top Right Push mechanism to the back 2 Bottom Left 4 Bottom Right Push mechanism to the right. Figure 5 2 Four Position Screws that Hold Printer Mechanism 6820 Printer User’s Guide 5-13...
Page 86
Troubleshooting SECTION 5 Indicators SET PAGE Table 5 2 Printer Failure Indicators PAPER HEAD Sets of Beeps BATT Meaning 5-14 6820 Printer User’s Guide...
Page 87
SECTION 5 Troubleshooting POST Diagnostics PAPER OUT, HEAD JAM, LOW BATT Table 5 3 POST Error Codes Long Short PAPER HEAD Beep Beep BATT Power Meaning Operational 6820 Printer User’s Guide 5-15...
Page 89
DSR (Data Set Ready) DTR (Data Terminal Ready) CTS (Clear To Send) RTS (Ready To Send) RXD (Receive Data) TXD (Transmit Data) 25-Pin DSUB Male 15-Pin DSUB Male Figure 5 3 15-Pin to 25-Pin Cable P/N: 216-605-XXX 6820 Printer User’s Guide 5-17...
Page 90
CTS (Clear To Send) RTS (Ready To Send) RXD (Receive Data) TXD (Transmit Data) * Signals are not available on the 6100 Dock 25-Pin DSUB Female 25-Pin DSUB Male Figure 5 4 25-Pin to 25-Pin Cable P/N: 216-771-XXX 5-18 6820 Printer User’s Guide...
Page 92
CTS (Clear To Send) DSR (Data Set Ready)* SG (Signal Ground) shield open shell * Signal is not available on the 6100 Dock 25-Pin DSUB Male 15-Pin DSUB Female Figure 5 6 25-Pin to 15-Pin Cable P/N: 226-162-XXX 5-20 6820 Printer User’s Guide...
Page 93
SECTION 5 Troubleshooting Printer Pin # Pin # RJ-11 Jack 9-Pin DSUB Male Figure 5 7 Data Communications Cable P/N: 226-270-00X 6820 Printer User’s Guide 5-21...
Page 94
Troubleshooting SECTION 5 Table 5 4 Printer Communications Connector Pin-Outs 15 Pin 25 Pin Signal Name Type Description DSUB DSUB 5-22 6820 Printer User’s Guide...
Need help?
Do you have a question about the 6820 and is the answer not in the manual?
Questions and answers