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SECTION 5
Resetting the Printer
First try the self-test, described on page 5-2. If the self-test
fails, and all other tests and diagnostics available do not
work, then remove power for about five minutes (unplug
external power source, detach internal battery, detach from
vehicle battery), then reapply power. Most problems usual-
ly correct themselves. If this is not the case, contact the
Customer Support Center at 1-800-755--5505 for assistance.
Possible Printer Problems
Table 5-2 lists actual printing problems, possible causes,
and actions you should take to correct a problem.
Symptom
Cause
Printer beeps
Printer out of paper
(detectable errors)
Head Jam
Voltage too high or low
(Note: Error lights do not
flash if voltage is too high)
Printer does not
No voltage
print
i t
Voltage too high or low
Flat cable connecting control
panel board to pivot frame
assembly is loose.
No data input
DIP switches were changed.
Table 5-2
Possible Printer Problems
Troubleshooting
Solution
Reload paper into printer
mechanism.
Clear obstruction.
Adjust supply voltage to 11.5 --
15 volts.
Adjust supply voltage to 11.5 --
15 volts.
15
lt
Tighten cable connections.
Tighten computer
connections.
Correct DIP switch
configurations.
4820 Printer User's Guide
5-5
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