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SECTION 5
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The printout gives pertinent information about the printer 's
internal settings. Keep this printout handy when you con-
tact the Customer Support Center for assistance.
The resulting printout indicates the highest voltage (such
as the internal battery, the ac power cord, or the dc power
jack) to the printer mechanism (valid range 11.5 - 15.0); the
printer 's capability; "DIP" switch settings; and the firm-
ware version installed in the printer.
Dual Input Package (DIP) switch settings are configured at
the factory. Should these switches be changed, the printer
may not print. Contact the Customer Support Center for as-
sistance.
If the report does generate,
the printer may not be responding to the host comput-
er print requests due to communications or computer-
related problems.
If the printer does not generate a report:
Place the hand-held computer in a known-good
"
printer and do a self-test on that printer. If no
report, troubleshoot the computer.
Place another known-good computer in this
"
printer and do a self-test on this printer. If no
report, troubleshoot this printer.
Verify the communications settings (in the print-
"
out). Have these reset, if necessary.
Troubleshooting
4820 Printer User's Guide
5-3
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