Configuring Dial Plans For The Auto-Attendant - Linksys SPA9000 Administrator's Manual

Chapter 5 Configuring the LVS Auto-Attendant
serv=scheme://server_addr[:port]/root_path;[p1={prompt1 file path name};][p2={prompt2 file
path name};][p3={prompt3 file path name};][p4={prompt4 file path name};][p5={prompt5 file
path name};][p6={prompt6 file path name};][p7={prompt7 file path name};][p8={prompt8 file
path name};][p9={prompt9 file path name};][p10={prompt10 file path name};]
Where:
•
•
•
•
Example 1:
serv=tftp://192.168.2.150/root/test/;p1=menu.wav;p2=transfer.wav;p3=nomatch.wav;p4=none;
In this example, prompt 1 is downloaded from
2 from
tftp://192.168.2.150/root/test/nomatch.wav
Example 2:
serv=tftp://192.168.2.150/tt;p1=test/menu.wav;p3=transfer.wav;p5=/nomatch.wav;p7=none;
In this example, prompt 1 is downloaded from
from
tftp://192.168.2.150/tt/nomatch.wav

Configuring Dial Plans for the Auto-Attendant

The Auto-Attendant (AA) can handle up to ten incoming calls simultaneously. The AA is assigned the
reserved user-ID "aa". AA is able to automatically answer the outside/inside incoming calls with
greeting messages, directory messages that allow callers to select the appropriate departments or to reach
known extension numbers.
AA is able to accommodate two categories of callers:
•
•
When the caller inputs DTMF digits, the Auto-Attendant parses them using the dial plan first, and then the
parsing result are directed to the Auto-Attendant script menu instruction. Each AA menu has a dial plan.
Users can define the dial rule in the <AA Dial Plan 1> or <AA Dial Plan 2> parameters. Each AA dial
plan parameter has a matching ID that can be used in the AA XML script. For example, the user can
specify "dp1" to indicate "AA Dial Plan 1". (See
Table 5-2
Web UI Parameter
"AA Dial Plan 1"
"AA Dial Plan 2"
Document Version 3.01
scheme = tftp|http|https
default port is 69 for tftp, 80 for http, and 443 for https
root_path can be empty
[ ] denotes optional item
tftp://192.168.2.150/root/test/transfer.wav,
tftp://192.168.2.150/tttransfer.wav,
Callers who are not accustomed to using Auto-Attendants—AA plays greeting and menu messages
to callers and explains how to reach their desired extension.
Callers who call you regularly, are accustomed to using Auto-Attendants, know how your system
works, and want to move through it quickly—AA allows experienced users to dial their desired
party while the menu message is still playing.
Parameters and Matching IDs
Matching ID in AA Script
"dp1"
"dp2"
Configuring Dial Plans for the Auto-Attendant
tftp://192.168.2.150/root/test/menu.wav,
prompt 3 from
, and prompt 4 is erased.
tftp://192.168.2.150/tttest/menu.wav,
prompt 5 from
, and prompt 7 is erased.
Table 5-2.)
Linksys SPA9000 Administrator Guide
prompt
prompt 3
5-9