Linksys SPA9000 User Manual
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Linksys SPA9000 User Manual

Ip telephony system
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See also: Administration Manual , Administrator's Manual
®
A Division of Cisco Systems, Inc.
IP Telephony
System

User Guide

Voice
SPA9000
Model No.
VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560

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  • Page 1: User Guide

    ® A Division of Cisco Systems, Inc. IP Telephony System User Guide Voice SPA9000 Model No. VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560...
  • Page 2 IP Telephony System Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved.

  • Page 3: Table Of Contents

    IP Telephony System Table of Contents Chapter 1: Introduction Welcome What’s in this Guide? Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? What Does the IP Telephony System Do? A Typical Scenario Which Call Management Features Does the IP Telephony System Offer? Chapter 3: Getting to Know the IP Telephony System...
  • Page 4 For the Router’s Web-based Utility Appendix F: Windows Help Appendix G: Glossary Appendix H: Specifications Appendix I: Warranty Information Appendix J: Regulatory Information Appendix K: Contact Information Internet Telephony Service Provider (ITSP) Linksys VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560...
  • Page 5 IP Telephony System List of Figures Figure 2-1: A Scenario for the IP Telephony System Figure 3-1: Back Panel Figure 3-2: Front Panel Figure 4-1: A Typical Scenario for the IP Telephony System Figure 4-2: Connect to the Phone 1 Port Figure 4-3: Connect to the Internet Port Figure 4-4: Connect to the Ethernet Port Figure 4-5: Connect to Power...
  • Page 6 IP Telephony System Figure 6-16: Voice - SIP Screen - Response Status Code Handling Figure 6-17: Voice - SIP Screen - RTP Parameters Figure 6-18: Voice - SIP Screen - SDP Payload Types Figure 6-19: Voice - SIP Screen - NAT Support Parameters Figure 6-20: Voice - SIP Screen - PBX Parameters Figure 6-21: Voice - SIP Screen - Auto Attendant Parameters Figure 6-22: Voice - SIP Screen - PBX Phone Parameters...
  • Page 7 IP Telephony System Figure 6-46: Voice - Line 1 Screen - Subscriber Information Figure 6-47: Voice - Line 1 Screen - Dial Plan Figure 6-48: Voice - Line 1 Screen - NAT Settings Figure 6-49: Voice - Line 1 Screen - Proxy and Registration Figure B-1: Auto-Attendant Message Options Figure B-2: Voice - SIP Screen - Auto Attendant Parameters Figure E-1: IP Configuration Screen...

  • Page 8: Chapter 1: Introduction

    The System is so easy to configure that a fully working system can be set up in minutes. New Linksys SPA-family Internet telephones are automatically detected and registered when they are connected to the System. While the System will work with any SIP-compatible Internet telephone, it is the ideal host for Linksys business telephones, including model number: SPA941.

  • Page 9: What's In This Guide

    IP Telephony System What’s in this Guide? This user guide covers the steps for setting up a network with the System. Most users will only need to use “Chapter 4: Getting Started.” When you’re finished, then you are ready to make calls within your system as well as calls to the outside world.
  • Page 10 • Appendix J: Regulatory Information This appendix supplies the regulatory information regarding the System. • Appendix K: Contact Information This appendix provides contact information for a variety of Linksys resources, including Technical Support. Chapter 1: Introduction What’s in this Guide?

  • Page 11: Chapter 2: Applications For The Ip Telephony System

    IP Telephony System Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? High-speed Internet access is a valuable resource. When you have more than one computer, chances are you want to share that Internet access with all of your computers.

  • Page 12: Which Call Management Features Does The Ip Telephony System Offer

    IP Telephony System What Kind of Router Should I Use? For your network, get the highest-performance router possible. For best results, use a QoS (Quality of Service) router, so it can assign top priority to voice traffic. What Kind of Switch Should I Use? Again, performance is key.

  • Page 13: Chapter 3: Getting To Know The Ip Telephony System

    IP Telephony System Chapter 3: Getting to Know the IP Telephony System The Back Panel The System’s ports are located on its back panel. Figure 3-1: Back Panel PHONE 1/2 The PHONE 1/2 ports allow you to connect analog telephones (or fax machines) to the System using RJ-11 telephone cables (not included).

  • Page 14: The Front Panel

    IP Telephony System The Front Panel The System’s LEDs are located on its front panel. Figure 3-2: Front Panel Power Green. The power LED is solidly lit when the System is powered on and connected to the Internet. It flashes when there is no Internet connection. ETHERNET Green.

  • Page 15: Chapter 4: Getting Started

    Chapter 4: Getting Started Overview For first-time installation of the System, Linksys strongly recommends using the Setup Wizard, which you can download from www.linksys.com. For advanced users, you may follow the instructions in this chapter, and then use the Web-based Utility for additional configuration (refer to “Chapter 6: Using the Web-based Utility”). To use the Interactive Voice Response Menu, proceed to “Chapter 5: Using the Interactive Voice Response Menu.”...

  • Page 16: Instructions For Installing The Ip Telephony System

    IP Telephony System Instructions for Installing the IP Telephony System Internal Calls To install the System for internal calls, you will do the following: • connect and configure the System • connect the Internet phones Connect and Configure the System 1.

  • Page 17: Figure 4-6: Voice - Sip Screen - Pbx Parameters

    IP Telephony System 8. The Voice - Info screen will appear. Click the SIP tab. 9. In the PBX Parameters section, select WAN from the Proxy Network Interface drop-down menu. 10. Click the Submit All Changes button. 11. The Voice - Info screen will appear. Click the Router tab. 12.
  • Page 18 Internet phone. When the Internet phone displays it extension number, then it is ready for use. NOTE: The System automatically registers Linksys SPA-family Internet phones (including model number SPA941). If you connect a different SIP-compatible phone, then registration will be manual.

  • Page 19: Figure 4-8: Voice - Line 1 Screen

    ITSP for more information. Figure 4-8: Voice - Line 1 Screen NOTE: If you cannot make calls with the default US dial plan, visit www.linksys.com/kb for additional dial plans, or refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced...

  • Page 20: Receiving And Handling External Phone Calls

    NOTE: If you decide to keep traditional phone service, which is also known as Plain Old Telephone Service (POTS), then you will use the Linksys Analog Telephone Adapter (model number: SPA3000). For details, refer to the Analog Telephone Adapter’s documentation.

  • Page 21: Chapter 5: Using The Interactive Voice Response Menu

    Voice Response Menu through an analog telephone, not any of the Internet phones.) 2. Press **** (in other words, press the star key four times). 3. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”...
  • Page 22 Use this command to enter the Interactive Voice Response Menu. Do not press any other keys until you hear, “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.” Hear the Internet connection type of the System.
  • Page 23 IP Telephony System Interactive Voice Response Menu Action Command Choices (press these keys on the telephone) Check Primary DNS Server IP Address Check Internet Web Server Port Check Local IP Address Set Internet Press 0 to use DHCP. Connection Type Press 1 to use a static IP address.
  • Page 24 IP Telephony System Interactive Voice Response Menu Action Command Choices (press these keys on the telephone) Set Primary DNS Enter the IP address Server IP Address using numbers on the telephone keypad. Use the * (star) key when entering a decimal point. Set the Mode Press 0 to select the router/NAT mode.

  • Page 25: Figure 5-1: Auto-Attendant Options

    IP Telephony System Interactive Voice Response Menu Action Command Choices (press these keys on the telephone) Change 79228 Press 0 to use the Auto-Attendant auto-attendant based on day and time. Press 1 to use the Daytime Auto-Attendant. Press 2 to use the Nighttime Auto-Attendant.

  • Page 26: Entering A Password

    IP Telephony System Entering a Password You may be prompted to enter a password when you want to reset the System to its factory default settings. To enter the password, use the phone’s keypad, and follow the appropriate instructions. • To enter A, B, C, a, b, or c — press 2. •...

  • Page 27: Configuring The Auto-Attendant Messages

    1. Using one of the analog telephones connected to the System, press **** (in other words, press the star key four times). 2. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”...

  • Page 28: Figure 5-2: Auto-Attendant Message Options

    IP Telephony System 1 to Record a. If you entered 1, you will hear, “You may record your message after the tone. When finished, press #.” b. After you record the message, you will hear, “To save, enter 1. To review, enter 2. To re-record, enter 3. To exit, enter *.”...

  • Page 29: Chapter 6: Using The Web-Based Utility

    When you first install the System, Linksys strongly recommends that you use the Setup Wizard, which you can download from www.linksys.com. If you do not wish to run the Setup Wizard, you can use the Web-based Utility to configure the System.

  • Page 30: How To Access The Web-Based Utility

    IP Telephony System • SIP. Configure service, music-on-hold, group paging, call hunt, and auto-attendant settings on this screen. In most cases, do not change service settings unless instructed to do so by your ITSP. • Provisioning. Use this screen to configure service provisioning settings. In most cases, you should not change these settings unless instructed to do by your ITSP.

  • Page 31: Figure 6-1: Pbx Screen - Parking Lot

    IP Telephony System Station. Shown here is the station name assigned to the phone. (This setting is configured through the phone.) User ID. Shown here is the extension number assigned to the phone. IP Address. Shown here is the local IP address of the phone. Reg Expires.

  • Page 32: The Router Tab

    IP Telephony System The Router Tab The Router - Status Screen This screen displays product and system information. Product Information Product Name. Shown here is the model number of the System. Serial Number. Shown here is the serial number of the System. Software Version.
  • Page 33 IP Telephony System Secondary DNS. Displayed here is the IP address of the secondary DNS server. LAN IP Address. Displayed here is the local IP address of the System. Broadcast Pkts Sent. Displayed here is the number of broadcast packets sent. packet: a unit of data sent over a network.

  • Page 34: Figure 6-5: Router - Wan Setup Screen

    IP Telephony System The Router - WAN Setup Screen This screen lets you configure the Internet connection, MAC clone, remote management, QoS, VLAN, and optional settings. Information about your Internet connection type should be provided by your Internet Service Provider (ISP).
  • Page 35 IP Telephony System DNS Server Order. Select the order in which the DNS servers should be used: Manual; Manual, DHCP; or DHCP, Manual. The default is Manual. DNS Query Mode. Select how the DNS servers should be queried: Parallel or Sequential. The default is Parallel.

  • Page 36: Figure 6-6: Router - Lan Setup Screen

    IP Telephony System The Router - LAN Setup Screen This screen lets you configure the local network, dynamic DHCP, and static DHCP lease settings. Networking Service. Select the service you want to use, NAT or Bridge. The default is NAT. LAN Network Settings LAN IP Address.

  • Page 37: Figure 6-7: Router - Application Screen

    IP Telephony System The Router - Application Screen This screen lets you configure port forwarding, DMZ, and reserved ports range settings. Port Forwarding Settings Enable. Select yes or no for each port forwarding entry, which defines a port range to be forwarded to a server. The default is no.

  • Page 38: The Voice Tab

    IP Telephony System The Voice Tab The Voice - Info Screen This screen shows voice-related settings for the System. Figure 6-8: Voice - Info Screen - Product Information Product Information Product Name. Shown here is the model number of the System. Serial Number.

  • Page 39: Figure 6-10: Voice - Info Screen - Fxs Status

    IP Telephony System Last Caller Number. Displayed here is the number of the last caller. Calls 1 and 2 have the same status information available. Call 1/2 State. Displayed here is the status of the call. Call 1/2 Tone. Displayed here is the type of tone used by the call. Call 1/2 Encoder.

  • Page 40: Figure 6-11: Voice - Info Screen - Line Status

    IP Telephony System Line 1/2/3/4 Status Lines 1, 2, 3, and 4 have the same status information available. Registration State. Shown here is the status of the line’s registration with the ITSP. Last Registration At. Shown here are the last date and time the line was registered. Next Registration In.

  • Page 41: Figure 6-13: Voice - System Screen

    IP Telephony System The Voice - System Screen This screen lets you configure system settings. IMPORTANT: In most cases, you should not change these settings unless instructed to do by your ITSP. System Configuration Restricted Access Domains. Enter the domain names permitted to access the System. Enable Web Admin Access.

  • Page 42: Figure 6-14: Voice - Sip Screen - Sip Parameters

    IP Telephony System The Voice - SIP Screen This screen lets you configure service, music-on-hold, group paging, call hunt, and auto-attendant settings. IMPORTANT: In most cases, you should not change the service settings unless instructed to do by your ITSP. SIP Parameters Max Forward.

  • Page 43: Figure 6-15: Voice - Sip Screen - Sip Timer Values

    IP Telephony System occurrences of “ or \ in the string will be escaped with \” and \\ inside the pair of double quotes. Otherwise, select no. The default is no. SIP Timer Values (sec) SIP T1. This is the RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. The default is .5. SIP T2.

  • Page 44: Figure 6-16: Voice - Sip Screen - Response Status Code Handling

    IP Telephony System Reg Retry Long Intvl. When registration fails with a SIP response code that does not match, the System will wait for the specified length of time before retrying. If this interval is 0, then the System will stop trying. This value should be much larger than the Reg Retry Intvl value.

  • Page 45: Figure 6-19: Voice - Sip Screen - Nat Support Parameters

    IP Telephony System INFOREQ Dynamic Payload. This is the INFOREQ dynamic payload type. There is no default. G726r16 Dynamic Payload. This is the G726-16 dynamic payload type. The default is 98. G726r24 Dynamic Payload. This is the G726-24 dynamic payload type. The default is 97. G726r40 Dynamic Payload.

  • Page 46: Figure 6-20: Voice - Sip Screen - Pbx Parameters

    IP Telephony System Insert VIA received. This lets you insert the received parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Select yes or no from the drop-down menu. The default is no. Insert VIA rport.
  • Page 47 IP Telephony System Multicast Address. This is the IP address (and port number) used by the System to send control messages to all clients at the same time. It must be a multicast address and must contain a port number. The default is 224.168.168.168:6061.
  • Page 48 IP Telephony System The default is (<L1,2,3,4>9xx.); this indicates that any of the four lines can be used for any target number starting with 9. For example, with this dial plan, the caller dials 9 before entering the external phone number. Internal Music URL.

  • Page 49: Figure 6-21: Voice - Sip Screen - Auto Attendant Parameters

    IP Telephony System Call Park MOH Server. Enter the name or IP address of the music-on-hold server that should be used to handle a parked call. If you do not have a music-on-hold server for the call park feature, then keep the default, imusic, and the parked caller will hear the internal music file.
  • Page 50 IP Telephony System AA script 1-3. These are used to define the three auto-attendant scripts. Refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users” for more details. DayTime AA. To enable the daytime auto-attendant, select yes. Otherwise, select no. The default is yes. DayTime.

  • Page 51: Figure 6-22: Voice - Sip Screen - Pbx Phone Parameters

    IP Telephony System Weekend/Holiday AA Script. Select the auto-attendant script that you want to use for weekends and holidays, 1, 2, or 3. The default is 1. Weekend/Holiday Answer Delay. Select the number of seconds you want the weekend/holiday auto-attendant to wait before answering.

  • Page 52: Figure 6-23: Voice - Provisioning Screen - Configuration Profile

    IP Telephony System The Voice - Provisioning Screen Use this screen to configure service provisioning settings. IMPORTANT: In most cases, you should not change these settings unless instructed to do by your ITSP. Configuration Profile Provision Enable. The configuration profile must be requested by the System and cannot be pushed from a provisioning server, although a service provider can effectively push a profile by remotely triggering the request operation via SIP NOTIFY.

  • Page 53: Figure 6-24: Voice - Provisioning Screen - Firmware Upgrade

    IP Telephony System Profile Rule B, C, and D. Enter profile rules B, C, and D. Log Resync Request Msg. This script defines the message sent to the configured syslog server whenever the System attempts to resync with the provisioning server. Enter the appropriate script. The default is $PN $MAC -- Requesting resync $SCHEME://$SERVIP:$PORT$PATH.

  • Page 54: Figure 6-25: Voice - Provisioning Screen - General Purpose Parameters

    IP Telephony System License Keys. There are additional license keys you can acquire to upgrade the System. You can upgrade from support of 4 phones to support of 16 phones, and/or you can upgrade from a two-line appearance per phone to a four-line appearance per phone.

  • Page 55: Figure 6-26: Voice - Regional Screen - Call Progress Tones

    IP Telephony System The Voice - Regional Screen Use this screen to configure call settings. IMPORTANT: In most cases, you should not change these settings unless instructed to do by your ITSP. Call Progress Tones Dial Tone. This is played to prompt the user to enter a phone number. The default is 350@-19,440@-19;10(*/0/ 1+2).

  • Page 56: Figure 6-27: Voice - Regional Screen - Distinctive Ring Patterns

    IP Telephony System SIT2 Tone. This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. The default is 914@-16,1371@-16,1777@- 16;20(.274/0/1,.274/0/2,.380/0/3,0/4/0).

  • Page 57: Figure 6-28: Voice - Regional Screen - Distinctive Call Waiting Tone Patterns

    IP Telephony System Ring6 Cadence. This is the cadence script for distinctive ring 6. The default is 60(.2/.4,.2/.4,.2/4). Ring7 Cadence. This is the cadence script for distinctive ring 7. The default is 60(.4/.2,.4/.2,.4/4). Ring8 Cadence. This is the cadence script for distinctive ring 8. The default is 60(0.25/9.75). Distinctive Call Waiting Tone Patterns CWT1 Cadence.

  • Page 58: Figure 6-30: Voice - Regional Screen - Ring And Call Waiting Tone Spec

    IP Telephony System Ring6 Name. In an INVITE’s Alert-Info header, this is the name that picks distinctive ring/CWT 6 for the inbound call. The default is Bellcore-r6. Ring7 Name. In an INVITE’s Alert-Info header, this is the name that picks distinctive ring/CWT 7 for the inbound call.

  • Page 59: Figure 6-32: Voice - Regional Screen - Vertical Service Activation Codes

    IP Telephony System VMWI Refresh Intvl. This is the interval between the VMWI refresh events to the CPE. The default is 0. Interdigit Long Timer. This is the long timeout between entering digits when a caller is dialing. The range is 0 to 64 seconds.
  • Page 60 IP Telephony System Cfwd No Ans Act Code. This code forwards no-answer calls to the extension specified after the activation code. The default is *92. Cfwd No Ans Deact Code. This code cancels call forwarding of no-answer calls. The default is *93. Cfwd Last Act Code.
  • Page 61 IP Telephony System DND Deact Code. This code disables the do not disturb feature. The default is *79. CIC Act Code. This code enables caller ID generation. The default is *65. CIC Deact Code. This code disables caller ID generation. The default is *85. CWCID Act Code.

  • Page 62: Figure 6-33: Voice - Regional Screen - Vertical Service Announcement Codes

    IP Telephony System is *72. After the user dials *72, the System will wait for the user to enter a phone number. After the number has been entered, the System will forward all calls for that phone number. Vertical Service Announcement Codes Service Annc Base Number.

  • Page 63: Figure 6-35: Voice - Regional Screen - Miscellaneous

    IP Telephony System Prefer G726r32 Code. This is the dialing code that will make this codec the preferred codec for the associated call. The default is *0172632. Force G726r32 Code. This is the dialing code that will make this codec the only codec that can be used for the associated call.
  • Page 64 IP Telephony System The <save-time> value is the number of hours, minutes, and/or seconds to add to the current time during daylight saving time. The <save-time> value can be preceded by a negative (-) sign if subtraction is desired instead of addition. The <save-time> value is in this format: [/[+|-]HH:[mm[:ss]]] The <month>...
  • Page 65 IP Telephony System Playback ABCD. To enable local playback of OOB DTMF ABCD, select yes. Otherwise, select no. The default is yes. Caller ID Method. You have a choice of methods to use for caller ID. Select Bellcore(N.Amer, China) for CID, CIDCW, and VMWI.

  • Page 66: Figure 6-36: Voice - Fxs 1 Screen - Network Settings

    IP Telephony System The Voice - FXS 1/2 Screen Use the appropriate screen to configure settings for each FXS port, which is called the Phone port on the System. IMPORTANT: In most cases, you should not change the service settings unless instructed to do by your ITSP.

  • Page 67: Figure 6-38: Voice - Fxs 1 Screen - Subscriber Information

    IP Telephony System excl. NTFY to log the start-line only for all messages except NOTIFY requests/responses. Select 1-line excl. REG to log the start-line only for all messages except REGISTER requests/responses. Select 1-line excl. OPT|NTFY|REG to log the start-line only for all messages except OPTIONS, NOTIFY, and REGISTER requests/responses.

  • Page 68: Figure 6-39: Voice - Fxs 1 Screen - Dial Plan

    IP Telephony System Dial Plan Dial Plan. Enter the dial plan script for this line. Refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Figure 6-39: Voice - FXS 1 Screen - Dial Plan Advanced Users” for more details. Streaming Audio Server (SAS) SAS Enable.

  • Page 69: Figure 6-42: Voice - Fxs 1 Screen - Audio Configuration

    IP Telephony System Enable IP Dialing. To use IP dialing, select yes. Otherwise, select no. The default is no. Emergency Number. This is a comma-separated list of emergency number patterns. If the outbound call matches one of the patterns, then the System will disable hook flash event handling. Hook flash event handling will be restored to normal when the phone is on-hook again.
  • Page 70 IP Telephony System G726-24 Enable. To enable the use of the G726 codec at 24kbps, select yes. Otherwise, select no. The default is yes. FAX CED Detect Enable. To enable detection of the fax Caller-Entered Digits (CED) tone, select yes. Otherwise, select no.

  • Page 71: Figure 6-43: Voice - Fxs 1 Screen - Fxs Port Polarity Configuration

    IP Telephony System Release Unused Codec. This feature allows the release of codecs not used after codec negotiation on the first call, so that other codecs can be used for the second line. To use this feature, select yes. Otherwise, select no. The default is yes.

  • Page 72: Figure 6-44: Voice - Line 1 Screen - Network Settings

    IP Telephony System The Voice - Line 1/2/3/4 Screen Use the appropriate screen to configure settings for each external Internet phone line. IMPORTANT: In most cases, you should not change the service settings unless instructed to do by your ITSP. Line Enable.

  • Page 73: Figure 6-46: Voice - Line 1 Screen - Subscriber Information

    IP Telephony System requests/responses. Select full to log all SIP messages in full text. Select full excl. OPT to log all SIP messages in full text except OPTIONS requests/responses. Select full excl. NTFY to log all SIP messages in full text except NOTIFY requests/responses.
  • Page 74 IP Telephony System When you create this rule, follow this format: rule[|rule[|rule[...]]] The most specific rules should be placed first. Each rule should be in this format: [did:]ext[,ext[,ext[...]]][,name=gname][,hunt=hrule][,cfwd=target] The term did indicates an embedded Direct Inward Dialing (DID) number. If it is not specified, then the rule applies to any DID number.

  • Page 75: Figure 6-47: Voice - Line 1 Screen - Dial Plan

    IP Telephony System Cfwd No Ans Delay. Enter the delay, in seconds, before the call forwarding of no-answer calls feature is triggered. The default is 20. Dial Plan Dial Plan. Enter the dial plan script for this line. Refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Figure 6-47: Voice - Line 1 Screen - Dial Plan Advanced Users”...
  • Page 76 IP Telephony System Register Expires. This is the expiration value, in seconds, of a REGISTER request. The System will periodically renew registration shortly before the current registration has expired. The default is 3600. Ans Call Without Reg. To allow inbound calls to be answered without successful registration by the System, select yes.

  • Page 77: Appendix A: Troubleshooting

    Telephony System. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com. Common Problems and Solutions 1. The System did not automatically assign an extension number to the Linksys SPA-family Internet phone, and the phone’s Ext LED is yellow instead of green. Follow these steps: A.
  • Page 78 A. Use a telephone connected to the Phone 1 port of the System. B. Press **** (in other words, press the star key four times). C. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”...
  • Page 79 IP Telephony System 8. I’m trying to access the System’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.” If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps): A.
  • Page 80 IP Telephony System For Windows 2000: A. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections. B. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option. C. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button.
  • Page 81 IP Telephony System 10. I want to test my Internet connection. A. Check your TCP/IP settings. For Windows 98 and Millennium: Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings. For Windows 2000: 1.
  • Page 82 E. In the command prompt, type ping www.linksys.com and press the Enter key. • If you get a reply, the computer is connected to the Internet. If you cannot open a webpage, try the ping command from a different computer to verify that your original computer is not the cause of the problem.
  • Page 83 Refer to “Problem #15, I need to set up online game hosting or use other Internet applications” for details. Check the Linksys website at www.linksys.com for more information. 14. I need to set up a server behind my System.
  • Page 84 IP Telephony System C. Enter any name you want to use for the service. D. Enter the port range of the service you are using. For example, if you have a web server, you would enter the range 80 (in the Starting Port field) to 80 (in the Ending Port field). E.
  • Page 85 IP Telephony System G. Enter the IP address of the PC or network device that you want the port server to go to. For example, if the web server’s Ethernet adapter IP address is 192.168.0.100, you would enter 100 in the field provided. Check “Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter”...
  • Page 86 IP Telephony System 17. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window. If you have proxy settings, you need to disable these on your computer. Because the System is the gateway Internet access, the computer does not need proxy settings to gain access.

  • Page 87: Frequently Asked Questions

    ISP. Does the System support any operating system other than Windows 98, Millennium, 2000, or XP? Yes, but Linksys does not, at this time, provide technical support for setup, configuration or troubleshooting of any non-Windows operating systems.
  • Page 88 Force your Ethernet adapter to 10Mbps or half duplex mode, and turn off the “Auto-negotiate” feature of your Ethernet adapter as a temporary measure. (Look at the Network Control Panel in your Ethernet adapter’s Advanced Properties tab.) Make sure that your proxy setting is disabled in the browser. Check www.linksys.com for more information.
  • Page 89 Under the Router => Applications tab, set the Starting and Ending Ports to 113 for the computer on which you are using mIRC. If your questions are not addressed here, refer to the Linksys website, www.linksys.com. Appendix A: Troubleshooting Frequently Asked Questions...

  • Page 90: Appendix B: Configuring The Nighttime Auto-Attendant

    IP Telephony System Appendix B: Configuring the Nighttime Auto-Attendant Description of the Auto-Attendant The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented with another menu of choices.

  • Page 91: Figure B-1: Auto-Attendant Message Options

    1. Using one of the analog telephones connected to the System, press **** (in other words, press the star key four times). 2. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”...

  • Page 92: Figure B-2: Voice - Sip Screen - Auto Attendant Parameters

    IP Telephony System Configuring the Auto-Attendant Settings To configure the nighttime auto-attendant, follow these instructions: 1. Launch Internet Explorer or Netscape Navigator on the administration computer. 2. Enter <IP address of the System>/admin/voice/advanced in the web browser’s Address field. (Enter the IP address you assigned to the System when you installed it.) Then press the Enter key.
  • Page 93 IP Telephony System b. Replace “dir” with “nt” (see the new text in boldface). Then add this line of code: <audio src="prompt5" bargein="T"/> This is the AA script 2 code: <aa> <form id="nt" type="menu"> <audio src="prompt5" bargein="T"/> <audio src="prompt1" bargein="T"/> <noinput timeout="10"...

  • Page 94: Appendix C: Dial Plan And Auto-Attendant Scripting For Advanced Users

    Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users Overview VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 NOTE: If the default US dial plan does not meet your needs, visit www.linksys.com/kb for additional dial plans, or use this appendix to write your own script.
  • Page 95 IP Telephony System Entries include the following: • Individual characters include 0 to 9, *, #. • The letter x matches any single number from 0 to 9. • A subset of keys within brackets represents a range: [set]. For example, [389] means 3 or 8 or 9 •...

  • Page 96: Configuring Dial Plans For The Auto-Attendant

    IP Telephony System (*xx\[3469]11\0\00\[2-9]xxxxxx\1xxx[2-9]xxxxxx\xxxxxxxxxx.) - This dial plan permits these calls: arbitrary 2-digit star code calls, 311, 411, 611, 911, local operator calls, international operator calls, US local numbers, US 1 + 10-digit long distance number, and all other numbers. Configuring Dial Plans for the Auto-Attendant You can define the dial rule in the dial plan setting and then do the translation in the auto-attendant script.
  • Page 97 1. Using one of the analog telephones connected to the System, press **** (in other words, press the star key four times). 2. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.”...
  • Page 98 IP Telephony System The System can store up to 94.5 seconds of audio, excluding the default messages (Prompts 1-4). The maximum length of any message is one minute. The recorded messages will be encoded with G711U and saved in flash memory.
  • Page 99 IP Telephony System In the menu type, user input can be processed. It is processed according to the dial plan statement associated with the menu and defines what action the auto-attendant executes when the user input matches the dial plan. The format of the menu type is as follows: <form id="form-id"...
  • Page 100 IP Telephony System Table 4: Auto-Attendant XML Instructions Set Instruction Description match Upon a match between the user’s input and the dial plan, the auto-attendant will transfer to the corresponding <case> and execute the corresponding audio and/or action instructions. If the auto-attendant cannot find a match in any of the <case>...
  • Page 101 IP Telephony System Additional Parameters for Customization Additional parameters are available on the Voice - SIP screen of the Web-based Utility and described in the following table: Table 5: Additional Auto-Attendant Configuration Parameters Parameter Description AA Dial Plan 1/2 This describes the dial plan rule that the auto-attendant will use in a particular <form>. AA Script 1/2/3 There are three parameters for storing auto-attendant scripts.
  • Page 102 IP Telephony System Table 5: Additional Auto-Attendant Configuration Parameters Parameter Description DayTime This parameter defines the daytime hours. (The other hours are considered nighttime hours.) Format: start=hh:mm:ss;end=hh:mm:ss The abbreviation hh stands for hours and uses the 24-hour format. The abbreviation mm stands for minutes, and the abbreviation ss stands for seconds.
  • Page 103 IP Telephony System The following table lists the parameters for this example. Table 6: Configuration Parameters for the Example Parameter Value (Line 1) Contact List 501,503,502,hunt=re;4;1,cfwd=aa AA Dial Plan 1 (<0:501>|1|<2:200>|<3:300>|5xx|8001) AA Dial Plan 2 (<1:501>|*|<2:502>|<3:503>|5xx) AA script 1 See form id= “dt” below AA script 2 See form id= “nt”...
  • Page 104 IP Telephony System The following is the actual code for this example: <aa> <form id="nt" type="menu"> <audio src="prompt6" bargein="F"/> <audio src="prompt7" bargein="F"/> <audio src="prompt8" bargein="T"/> <noinput timeout="15" repeat="T"/> <nomatch repeat="F"> <audio src="prompt3" bargein="T"/> </nomatch> <dialplan src="dp1"/> <match> <default> <audio src="prompt2"/> <xfer name="ext"...
  • Page 105 IP Telephony System <audio src="prompt2" bargein="F"/> <goto link="SUPPORT"/> </case> <default> <audio src="prompt2" bargein="T"/> <xfer name="ext" target="$input"/> </default> </match> </form> <form id="SUPPORT" type="menu"> <dialplan src="dp2"/> <audio src="prompt10" bargein="T"/> <noinput timeout="5" repeat="T"/> <nomatch repeat="T"> <audio src="prompt3" bargein="T"/> </nomatch> <match> <case input="*"> <audio src="prompt2" bargein="F"/> <goto link="dt"/>...

  • Page 106: Appendix D: New Music For The Music-On-Hold Feature

    IP Telephony System Appendix D: New Music for the Music-on-Hold Feature Overview The System provides a default internal music file for music-on-hold. This is the music file heard by callers when their calls are placed on hold or in the parking lot (call park feature). You can use a TFTP transfer to replace the default file with your own music file.

  • Page 107: Instructions For Converting The Music File

    IP Telephony System Instructions for Converting the Music File The System only supports the raw G711u format. Follow these instructions to convert your music file to the supported format: 1. Open the music conversion program you use. 2. Convert the music file to this format: •...
  • Page 108 IP Telephony System For example, if the computer’s local IP address is 192.168.0.5, the directory is named rootdirectory, and the converted music file is named jazzmusic.dat, then tftp://192.168.0.5:69/rootdirectory/jazzmusic.dat should be entered in the Internal Music URL field. (The default port number, 69, is used.) NOTE: Keep the default, imusic, in the Call Park MOH Server field, so the call park feature will use the music file you have downloaded (imusic is the internal music file of the System).

  • Page 109: Appendix E: Finding The Mac Address And Ip Address For Your Ethernet Adapter

    IP Telephony System Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter This section describes how to find the MAC address for your computer’s Ethernet adapter so you can use the MAC address cloning feature of the Router. You can also find the IP address of your computer’s Ethernet adapter. This IP address is used for the Router’s forwarding and/or DMZ features.

  • Page 110: For The Router's Web-Based Utility

    IP Telephony System 3. Write down the Physical Address as shown on your computer screen; it is the MAC address for your Ethernet adapter. This appears as a series of numbers and letters. The MAC address/Physical Address is what you will use for MAC address cloning or MAC filtering. NOTE: The MAC address is also called the Physical Address.

  • Page 111: Appendix F: Windows Help

    IP Telephony System Appendix F: Windows Help Almost all networking products require Microsoft Windows. Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix.

  • Page 112: Appendix G: Glossary

    IP Telephony System Appendix G: Glossary Adapter - A device that adds network functionality to your PC. Backbone - The part of a network that connects most of the systems and networks together, and handles the most data. Bandwidth - The transmission capacity of a given device or network. Bit - A binary digit.
  • Page 113 IP Telephony System DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temporary IP addresses to network computers by “leasing” an IP address to a user for a limited amount of time, instead of assigning permanent IP addresses. DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to be “seen”...
  • Page 114 IP Telephony System HTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wide Web. HTTPS (HyperText Transport Protocol Secure) - The communications protocol used to connect to a secure server on the World Wide Web. IP (Internet Protocol) - A protocol used to send data over a network.
  • Page 115 IP Telephony System POP3 (Post Office Protocol 3) - A standard mail server commonly used on the Internet. Port - The connection point on a computer or networking device used for plugging in cables or adapters. Power over Ethernet (PoE) - A technology enabling an Ethernet network cable to deliver both data and power. PPPoE (Point to Point Protocol over Ethernet) - A type of broadband connection that provides authentication (username and password) in addition to data transport.
  • Page 116 IP Telephony System STUN (Simple Traversal of UDP through NATs) - A protocol that enables specialized applications, such as Internet phone calls, video, and audio, to travel between your local network and the Internet. STUN is a specific type of NAT traversal.

  • Page 117: Appendix H: Specifications

    IP Telephony System Appendix H: Specifications Model SPA9000 Data Networking MAC Address (IEEE 802.3) IPv4 - Internet Protocol v4 (RFC 791) upgradeable to v6 (RFC 1883) ARP - Address Resolution Protocol NS - A Record (RFC 1706), SRV Record (RFC 2782)
  • Page 118 IP Telephony System Voice Algorithms: G.711 (A-law and mµ-law) G.726 (16/24/32/40 kbps) G.729 A G.723.1 (6.3 kbps, 5.3 kbps) Dynamic Payload Support Adjustable Audio Frames Per Packet DTMF: In-band & Out-of-Band (RFC 2833) (SIP INFO) Flexible Dial Plan Support with Inter-Digit Timers IP Address / URI Dialing Support Call Progress Tone Generation Jitter Buffer - Adaptive...
  • Page 119 IP Telephony System Stats in BYE Message Syslog & Debug Server Records - Per Line Configurable Physical Interfaces 2 10/100BaseT RJ-45 Ethernet Port (IEEE 802.3) — 1 WAN, 1 LAN 2 RJ-11 FXS Phone Ports - For Analog Circuit Telephone Device (Tip/Ring) Subscriber Line Interface Circuit (SLIC) Ring Voltage: 40-55 Vrms Configurable Ring Frequency: 10 Hz - 40 Hz...
  • Page 120 IP Telephony System ENVIRONMENTAL Device Dimensions 3.98" x 3.98" x 1.1" W x H x D 101 mm x 101 mm x 28 mm Weight 5.3 oz. (0.15 kg) Operating Temp. 32 to 113º F (0 to 45º C) Storage Temp. -13 to 185º...

  • Page 121: Appendix I: Warranty Information

    LIMITED WARRANTY Linksys warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and workmanship under normal use. Your exclusive remedy and Linksys' entire liability under this warranty will be for Linksys at its option to repair or replace the Product or refund Your purchase price less any rebates.

  • Page 122: Appendix J: Regulatory Information

    IP Telephony System Appendix J: Regulatory Information FCC Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 123 Equipment (WEEE) This document contains important information for users with regards to the proper disposal and recycling of Linksys products. Consumers are required to comply with this notice for all electronic products bearing the following symbol: Appendix J: Regulatory Information...
  • Page 124 IP Telephony System Appendix J: Regulatory Information VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560...
  • Page 125 IP Telephony System Appendix J: Regulatory Information VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560...
  • Page 126 IP Telephony System Appendix J: Regulatory Information VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560...
  • Page 127 IP Telephony System For more information, visit www.linksys.com. Appendix J: Regulatory Information VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560...

  • Page 128: Appendix K: Contact Information

    For support, contact your ITSP. Linksys Visit us online for information on the latest products and updates to your existing products at: Appendix K: Contact Information Internet Telephony Service Provider (ITSP) VoIPon Solutions www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0) 1245 600560 http://www.linksys.com or www.linksys.com/support...

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