Linksys  SPA9000 Administrator's Manual

Linksys SPA9000 Administrator's Manual

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Linksys SPA9000 Administrator Guide
Document Version 3.01
Corporate Headquarters
Linksys
121 Theory Drive
Irvine, CA 92617
USA
http://www.linksys.com
Tel: 949 823-1200
800 546-5797
Fax: 949 823-1100

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Summary of Contents for Linksys Linksys SPA9000

  • Page 1 Linksys SPA9000 Administrator Guide Document Version 3.01 Corporate Headquarters Linksys 121 Theory Drive Irvine, CA 92617 http://www.linksys.com Tel: 949 823-1200 800 546-5797 Fax: 949 823-1100...
  • Page 2 Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Other brands and product names are trademarks or registered trademarks of their respective holders.
  • Page 3: Table Of Contents

    Setup Wizard Administration Web Server Local Client Configuration and Registration Document Version 3.01 i-xi i-xii i-xii i-xiii i-xiii 1-10 1-10 1-11 1-11 1-12 1-13 1-14 1-14 1-14 1-14 C O N T E N T S 1-15 Linksys SPA9000 Administrator Guide...
  • Page 4 Advanced Methods of Configuration Web Interface URLs Upgrade URL Resync URL Reboot URL Provisioning Provisioning Capabilities Configuration Profile Client Auto-Configuration Manual Client Configuration Client Registration Linksys SPA9000 Administrator Guide 1-15 1-16 2-10 2-12 2-12 2-13 2-13 2-13 2-18 2-22 2-22...
  • Page 5 Dial Plan Examples Dial Plan Timers Interdigit Long Timer Interdigit Short Timer Document Version 3.01 2-31 3-12 3-15 3-16 3-17 3-18 3-20 3-20 3-21 3-22 3-22 3-23 4-10 4-11 4-12 4-12 4-12 Contents 3-11 3-12 3-15 Linksys SPA9000 Administrator Guide...
  • Page 6 Call Transfer Bridge Mode REGISTER Enhancement Renew DHCP On SIP Request Timeout Configuring the LVS Auto-Attendant C H A P T E R Configuring Auto-Attendant How the Auto-Attendant Works Linksys SPA9000 Administrator Guide 4-13 4-13 4-13 4-13 4-14 4-15 4-17...
  • Page 7 Auto Attendant Prompt Status Internal Music Status System Tab System Configuration Miscellaneous Settings Document Version 3.01 5-10 5-13 5-13 5-13 5-14 5-14 5-14 5-15 5-15 5-15 5-15 5-16 5-17 5-17 5-18 5-19 5-20 5-22 5-10 5-16 5-19 Linksys SPA9000 Administrator Guide Contents...
  • Page 8 Streaming Audio Server (SAS) Call Feature Settings Audio Configuration FXS Port Polarity Configuration Line 1/2/3/4 Tab Line Enable Network Settings SIP Settings Subscriber Information Dial Plan Linksys SPA9000 Administrator Guide viii 6-10 6-10 6-11 6-13 6-14 6-17 6-18 6-21 6-23...
  • Page 9 NAT Settings Proxy and Registration Acronyms A P P E N D I X Glossary A P P E N D I X N D E X Document Version 3.01 6-53 6-54 Contents Linksys SPA9000 Administrator Guide...
  • Page 10 Contents Linksys SPA9000 Administrator Guide Document Version 3.01...
  • Page 11 The LVS 9000 solution includes a line of IP communication products including desktop IP phones, an IP PBX, and PSTN gateway This guide describes basic administration and use of the Linksys SPA9000 IP PBX and the SPA400 PSTN gateway. It contains the following sections: •...
  • Page 12: Document Conventions

    The following are the typographic conventions used in this document. Typographic Element Boldface <parameter> Italic Monospaced Font Linksys SPA9000 Administrator Guide Contents This chapter introduces the SPA9000 IP PBX and the SPA400 PSTN gateway. This chapter describes how to establish connectivity between the SPA9000, the SPA400, and other components.
  • Page 13: Related Documentation

    Technical support contact information for authorized Linksys Voice System partners is as follows: • LVS Phone Support (requires an authorized partner PIN) 888 333-0244 Hours: 4am-6pm PST, 7 days a week • E-mail support voipsupport@linksys.com Document Version 3.01 Related Documentation Linksys SPA9000 Administrator Guide xiii...
  • Page 14 Preface Technical Support Linksys SPA9000 Administrator Guide Document Version 3.01...
  • Page 15: The Linksys Voice System

    • SPA400 SIP-PSTN gateway • SPA900 Series IP phones (SPA921, 922, 941, 942, and 962) Document Version 3.01 C H A P T E R Figure 1-1, provides a line of IP communication products that include Linksys SPA9000 Administrator Guide...
  • Page 16: Chapter 1 Using The Linksy Voice System

    A total of four SPA400 devices can be configured per SPA9000, using up to 16 analog phone lines and, with the SPA9000, automatically routing calls to and from your existing PSTN telephone service. Linksys SPA9000 Administrator Guide PSTN Up to 4 FXO lines...
  • Page 17: Auto-Attendant

    Discovery and Configuration of IP Phones – Assignment of Extension Assignment of Dial plan – Proxy Logging of SIP Messages – Phone Firmware Upgrade Management – • Corporate Directory with Automatic Update Document Version 3.01 The Linksys Voice System Chapter 5, Linksys SPA9000 Administrator Guide...
  • Page 18 • Call Waiting • Call Conferencing • Automatic Redial • Call Pick Up - Selective and Group • Call Forwarding - Unconditional, No Answer, On Busy Linksys SPA9000 Administrator Guide Chapter 1 Using the Linksys Voice System Document Version 3.01...
  • Page 19: Additional Features When Used With Spa900 Series Ip Phones

    Built-in Web Server for Admin and Config with Multiple Security Levels • Automated Provisioning, Multiple Schemes-Up to 256 Bit Encryption: (HTTP, HTTPS, TFTP) • Require Admin Password to Reset Unit to factory Defaults Option Document Version 3.01 The Linksys Voice System Linksys SPA9000 Administrator Guide...
  • Page 20: Technology Background

    Once the UAC is located and the response is routed back to the UAS, a direct peer-to-peer session is established between the two UAs. The actual voice traffic is transmitted between UAs over dynamically assigned ports using the Real-time Protocol (RTP). Linksys SPA9000 Administrator Guide Figure 1-2 SIP Proxy...
  • Page 21: Spa9000 Media Proxy

    SPA9000 continues to direct RTP packets between UserA and the ITSP. Document Version 3.01 UserB IP Router (firewall) Hub/switch Broadband modem Internet (WAN) Interface SPA9000 SIP Proxy with media proxy enabled Technology Background UserC Internet ITSP Linksys SPA9000 Administrator Guide...
  • Page 22: Using The Spa9000 With A Firewall Or Router

    The SPA400 as a SIP-PSTN Gateway UserD UserA The SPA400 then converts the SIP and RTP packets it receives from UserA and the signals it receives from the PSTN switch. Linksys SPA9000 Administrator Guide Figure PSTN 1 to 4 DID lines SPA400...
  • Page 23: Network Address Translation (Nat)

    SPA9000, such as <Outbound Proxy> and <STUN Server Enable>. Document Version 3.01 Private IP address 192.168.1.1 192.168.1.102 NAT Device DHCP server SPA9000 SIP Proxy 192.168.1.100 Technology Background External IP address assigned by ISP Internet ITSP Session Border Controller Figure 1-5). This is the Linksys SPA9000 Administrator Guide...
  • Page 24: Nat Types

    To determine the type of NAT your router is using set <STUN Test Enable> to yes. Step 3 View the syslog messages to determine whether your network uses symmetric NAT. Linksys SPA9000 Administrator Guide 1-10 Chapter 1 Using the Linksys Voice System...
  • Page 25: Sip-Nat Interoperation

    This section describes the basic architecture, function, and configuration options for the SPA9000. It includes the following topics: • Architectural Components, page 1-12 • Multicast Addressing and Group Paging, page 1-13 • Configuration Options, page 1-14 Document Version 3.01 SPA9000 Architecture Linksys SPA9000 Administrator Guide 1-11...
  • Page 26: Architectural Components

    SIP proxy. The Call Park is used to maintain calls that are parked, and AA is a scriptable auto-attendant application. Table 1-1 Architectural Components Architectural Component SIP proxy and Registrar server Media proxy server Configuration server Application server Linksys SPA9000 Administrator Guide 1-12 SPA9000 Application Administration server web server SIP Proxy SIP Registrar...
  • Page 27: Multicast Addressing And Group Paging

    The call park is used to maintain calls that are parked and can handle up to 10 calls simultaneously AA is a scriptable auto-attendant application that can handle up to 10 calls simultaneously Linksys SPA9000 Administrator Guide 1-13...
  • Page 28: Configuration Options

    To access the administration web server, direct a browser to the Internet (WAN) interface of the SPA9000. To determine this address, use IVR Option 110#. Linksys SPA9000 Administrator Guide 1-14 “Using the Interactive Voice Response 2-8.
  • Page 29: Local Client Configuration And Registration

    For further information about remote provisioning refer to the LVS SPA Provisioning Guide. Document Version 3.01 2-22. For a description of each parameter provided by the Chapter 6, “SPA9000 Field Reference” Linksys SPA9000 Administrator Guide SPA9000 Architecture “Using the 1-15...
  • Page 30: Where To Go From Here

    • Interactive Voice Response (IVR) Quick Guide • SPA Provisioning Guide • SPA900 Series IP Phones Administrator Guide Linksys SPA9000 Administrator Guide 1-16 Chapter 1 Using the Linksys Voice System Refer to Chapter 2, “Getting Started.” Chapter 3, “Configuring Voice Service and Voicemail.”...
  • Page 31 SPA9000 Hardware, page 2-4 • SPA400 Hardware, page 2-6 • Bandwidth Requirements, page 2-6 • Caring for Your Hardware, page 2-7 • Making the Physical Connections, page 2-8 Document Version 3.01 C H A P T E R Linksys SPA9000 Administrator Guide...
  • Page 32: Implementing Lvs

    A PC for configuration of the SPA9000 and other client stations on the network. This can be connected to the switch or directly to the Ethernet port on the SPA922, 942, or 962 IP phone. The following components can optionally be added to provide additional functionality: •...
  • Page 33: Using The Spa9000 As A Media Proxy

    DID line from the PSTN supports a single extension. In a key system all lines appear as shared lines. This allows a user to pick up a ringing line from any phone in the key system (see Figure 2-2). Document Version 3.01 2-13. Linksys SPA9000 Administrator Guide Implementing LVS “Using the Wizard for...
  • Page 34: Spa9000 Hardware

    Internet: SIP call traffic and signaling to client stations and administration web server access (through switch) SPA9000 Back Panel The SPA9000 ports are located on the back panel. Linksys SPA9000 Administrator Guide PSTN Up to 4 DID lines per SPA400 1 to 4 SPA400s...
  • Page 35: The Front Panel

    Internet or is booting or upgrading firmware. • Ethernet—Steady green: active connection. Flashing: indicates traffic. • Phone 1/2—Steady green: active/registered connection to ITSP through port. Flashing: in use or off hook. Document Version 3.01 Implementing LVS Linksys SPA9000 Administrator Guide...
  • Page 36: Spa400 Hardware

    VoIP application traffic. QoS features are available on many Linksys data networking switches and routers. A QoS-enabled router prioritizes the packets going upstream to the ISP. bandwidth budget using different codecs. Linksys SPA9000 Administrator Guide Chapter 2 Getting Started Table 2-1 illustrates the Document Version 3.01...
  • Page 37: Caring For Your Hardware

    316 kbps 474 kbps 142 kbps 284 kbps 426 kbps 126 kbps 252 kbps 378 kbps 110 kbps 220 kbps 330 kbps Linksys SPA9000 Administrator Guide 8 calls 880 kbps 696 kbps 632 kbps 568 kbps 504 kbps 440 kbps...
  • Page 38: Making The Physical Connections

    Entering a Password through the IVR, page 2-12 By default, there is no password required for any of the IVR options. If the Administrator account password is set, password authentication is required for some options. Linksys SPA9000 Administrator Guide “Using the Interactive Voice Response 2-8.
  • Page 39: Using The Ivr Menu

    Connect an analog telephone to the Phone 1 or Phone 2 port of the SPA9000. Note You can only access the IVR menu through an analog telephone, not an IP phone. Step 2 Press **** (quickly press the star key four times).
  • Page 40: Ivr Options

    Address Set Static Gateway IP Address Check MAC Address Check Firmware Version Check Primary DNS Server Setting Linksys SPA9000 Administrator Guide 2-10 Parameter(s) Notes None Ignore SIT or other tones until you hear, “Linksys configuration menu. Please enter option followed by the pound key or hang-up to exit.”...
  • Page 41 Enter 1 to confirm SPA prompts for confirmation. After Enter * (star) to cancel confirming, you hear “Option operation Successful.” Hang up. Unit reboots and all configuration parameters are reset to factory default values. Linksys SPA9000 Administrator Guide 2-11...
  • Page 42: Entering A Password Through The Ivr

    Using DHCP or Static IP Addressing, page 2-13 • Using the Wizard for Initial Configuration, page 2-13 • Using the Wizard to Upgrade Software, page 2-18 Linksys SPA9000 Administrator Guide 2-12 Chapter 2 Getting Started ’ (star). Document Version 3.01...
  • Page 43: Using Dhcp Or Static Ip Addressing

    After completing the required physical network connections and powering on all devices, start the SPA Setup Wizard. The latest wizard can be obtained at the following URL: www.linksys.com/ Figure 2-7 shows the first screen that you should see. Document Version 3.01 Initial Setup and Configuration Linksys SPA9000 Administrator Guide 2-13...
  • Page 44 If you use the Setup Wizard to configure the SPA9000 after using the administration server web, you may lose any changes to the factory default configuration that you made using the administration server web pages. Linksys SPA9000 Administrator Guide 2-14 Chapter 2 Figure 2-8).
  • Page 45 If using DHCP, skip Step d. and do not enter any IP addresses. Note It is highly recommended that you use Static IP addressing for the SPA400. Document Version 3.01 Figure 2-9. Linksys SPA9000 Administrator Guide Initial Setup and Configuration 2-15...
  • Page 46 This allows you to reset the unit to its factory default. Press 1 on the keypad. If it has been used before, reset each SPA900 series IP phone to its factory defaults. Press the Menu button on the SPA900 series phone.
  • Page 47 Select the connection type (DHCP or Static IP) from the pull-down selection list. Step 11 If you are using Static IP, type the IP addresses of the primary and secondary DNS servers. Document Version 3.01 Figure 2-11). Linksys SPA9000 Administrator Guide Initial Setup and Configuration 2-17...
  • Page 48: Using The Wizard To Upgrade Software

    Make a note of the folder where you save it locally because you need this information during the upgrade process. Step 3 Select Software Upgrade on the Main Menu Linksys SPA9000 Administrator Guide 2-18 4-2). 2-22). “Using the Wizard to Configure the Auto-Attendant” section on 5-4).
  • Page 49 Chapter 2 Getting Started The system displays the first page of the Upgrade Wizard (see Figure 2-13 Software Upgrade Wizard—Page 1 Document Version 3.01 Initial Setup and Configuration Figure 2-13). Linksys SPA9000 Administrator Guide 2-19...
  • Page 50 Click Next on Page 2 of the Software Upgrade wizard. Figure 2-15 illustrates the Upgrade Prompt that appears. Figure 2-15 Upgrade Prompt Step 9 Click OK to confirm the upgrade operation. Linksys SPA9000 Administrator Guide 2-20 Chapter 2 Getting Started Figure 2-14 Document Version 3.01...
  • Page 51 SPA400 voice mail or remote ITSP voicemail, refer to Voicemail.” To configure other features, refer to Document Version 3.01 Initial Setup and Configuration Figure 2-16). Figure 2-17). Chapter 3, “Configuring Voice Service and Chapter 4, “Configuring SPA9000 Features.” Linksys SPA9000 Administrator Guide 2-21...
  • Page 52: Setting The Spa9000 Administrator Account Password

    Administrator Account Privileges, page 2-24 Connecting to the Administration Web Server To access the SPA9000 administration web server, perform the following steps. Step 1 Launch a web browser on a computer connected to the SPA9000. Linksys SPA9000 Administrator Guide 2-22 Figure Figure 2-19.
  • Page 53 The system prompts for the Administrator account password if it has been set. If prompted, type the password provided by the ITSP and press Enter. Step 6 To view the status information for the phones, click PBX Status. Document Version 3.01 Using the Administration Web Server Linksys SPA9000 Administrator Guide 2-23...
  • Page 54: Administrator Account Privileges

    • Provisioning, page 2-26 • Client Auto-Configuration, page 2-27 • Manual Client Configuration, page 2-28 Web Interface URLs The SPA9000 web interface supports several functions through special URLs: Linksys SPA9000 Administrator Guide 2-24 Chapter 2 Getting Started Document Version 3.01...
  • Page 55: Upgrade Url

    If no port is specified, the default port is used (69 for TFTP, 80 for HTTP, and 443 for HTTPS). The profile-path is the path to the new profile with which to resync, for example: http://192.168.2.217admin/resync?tftp://192.168.2.251/spaconf.cfg Reboot URL The Reboot URL lets you reboot the SPA9000. Document Version 3.01 Advanced Methods of Configuration Linksys SPA9000 Administrator Guide 2-25...
  • Page 56: Provisioning

    Binary format profiles contain SPA9000 parameter values and user access permissions for the parameters. By convention, the profile uses the extension .cfg (for example, spa2000.cfg). The Linksys Profile Compiler (SPC) tool compiles a plain-text file containing parameter-value pairs into a properly Linksys SPA9000 Administrator Guide 2-26 Chapter 2 Getting Started Document Version 3.01...
  • Page 57: Client Auto-Configuration

    Before assigning a new user ID, the SPA9000 also checks whether there is any registered client station using that ID and keeps increasing the ID until an unused value is found. Document Version 3.01 “some secret”; Figure 2-20. Advanced Methods of Configuration Linksys SPA9000 Administrator Guide 2-27...
  • Page 58: Manual Client Configuration

    Request /spa$PSN.cfg To add a new IP phone to the SPA9000, connect the IP phone to the QoS switch to which the SPA9000 is connected and power on the unit. To add a previously-used IP phone to the SPA9000, perform the following steps: Upgrade the IP phone with SPA9000-compatible firmware.
  • Page 59 <Phone Dial Plan>. <Time Zone> value that is configured on the SPA9000. <Daylight Saving Time Rule> value that is configured on the SPA9000. <Phone Ext Password> value configured on the SPA9000. Linksys SPA9000 Administrator Guide Advanced Methods of Configuration 2-29...
  • Page 60: Client Registration

    The time served in the DATE header is the local time (as opposed to GMT). There is thus no need to configure an NTP server or a time Linksys SPA9000 Administrator Guide 2-30 Description <Admin Passwd>...
  • Page 61: Troubleshooting And Configuration Faq

    SPA9000. If you can't find an answer here, check the Linksys website at www.linksys.com. 1. The SPA9000 did not automatically assign an extension number to the Linksys IP Phone, and the phone Ext LED is yellow instead of green.
  • Page 62 E. Make sure the configured proxy server on the phone matches the SPA9000 IP address. (Refer to the phone documentation for details.) 2. The IP phone can make internal calls to other IP phones and analog phones but it cannot make external calls.
  • Page 63 #210 to verify the address on the LAN interface. D. Click PBX Status on the Line tab. 12. How do I access the SPA9000 if I forget my password? Document Version 3.01 Troubleshooting and Configuration FAQ Linksys SPA9000 Administrator Guide 2-33...
  • Page 64 A. Make sure to have the SPA9000 IP address and the corresponding port, the default port is 6060 < Proxy Listen Port>. For example, enter 192.168.0.1:6060 in the Proxy location of the SPA941. 15. Why can’t I register the FXS ports to an outside proxy? Linksys SPA9000 Administrator Guide 2-34 Chapter 2 Getting Started Document Version 3.01...
  • Page 65 < License Key> parameter on the Provisioning page of the web server administration server. To obtain a license key contact sipura-sales@cisco.com. Document Version 3.01 Troubleshooting and Configuration FAQ Linksys SPA9000 Administrator Guide 2-35...
  • Page 66 Chapter 2 Getting Started Troubleshooting and Configuration FAQ Linksys SPA9000 Administrator Guide Document Version 3.01 2-36...
  • Page 67 Configuring the SPA400 for PSTN Connectivity or Voicemail, page 3-8 • SPA400 Voicemail Options, page 3-20 • Configuring a SPA IP Phone for Voice Mail Service, page 3-18 • Managing Voicemail, page 3-20 Using the Wizard to Configure ITSP Voice Services and...
  • Page 68: Configuring Voice Service And Voicemail

    3-8 for instructions about using the Wizard to configure the SPA400. Step 4 Click Next. The system displays the page shown in Linksys SPA9000 Administrator Guide Chapter 3 Figure 3-2. “Configuring the SPA400 for PSTN Connectivity or Voicemail” section on Figure 3-3.
  • Page 69: Nat Settings

    Auth ID—Enter the SIP authentication ID if this is required by your ITSP. Document Version 3.01 Using the Wizard to Configure ITSP Voice Services and Voicemail Enter an integer to determine the interval in seconds between This modifies the <NAT Keep Alive Linksys SPA9000 Administrator Guide...
  • Page 70 Click Next and configure the appropriate options on the version of Page 5 that appears. Figure 3-5 Configuring the Service Provider Voicemail Server If you selected Option 1 for Figure 3-5. Linksys SPA9000 Administrator Guide Chapter 3 Figure 3-4. Step 7 (see...
  • Page 71 The system displays the page shown in Document Version 3.01 Using the Wizard to Configure ITSP Voice Services and Voicemail Step 7 (see Figure 3-4), the system displays the version of Page 5 shown in Figure 3-7 on page 3-6. Linksys SPA9000 Administrator Guide...
  • Page 72: Completing The Voicemail Configuration

    When you check the mailbox, the extension uses the extension number for the mailbox ID (MBID), which is the correct setting. Step 2 After completing Page 6, click Next. The system displays the page shown in Linksys SPA9000 Administrator Guide Chapter 3 Configuring Voice Service and Voicemail Figure 3-8.
  • Page 73 You can use the Localization option on the Advanced Features menu to change your selection after completing this part of the Wizard (see the Document Version 3.01 Completing the Voicemail Configuration Figure 3-9. “Using the Wizard for Localization” section on page Linksys SPA9000 Administrator Guide 4-7).
  • Page 74: Configuring The Spa400 For Pstn Connectivity Or Voicemail

    There are specific Line settings on the SPA9000 that are configured to recognize a SPA400 as a service enabling calls from an IP phone on a LVS network to be routed to the PSTN and vice versa. The SPA400 sets up and tears down calls between the PSTN and IP phones, offering seamless telephone service with Linksys VoIP equipment.
  • Page 75 Type the Administrator account password, if this has been set. Step 4 Click Next. The system displays the page shown in Document Version 3.01 Configuring the SPA400 for PSTN Connectivity or Voicemail 2-13, the system displays the Main Menu Figure 3-10. Figure 3-11. Linksys SPA9000 Administrator Guide...
  • Page 76 Select the appropriate country from the pull-down selection list and click Next. The choices in the current release are US and Australia. The system displays the page shown in Linksys SPA9000 Administrator Guide 3-10 Chapter 3 Configuring Voice Service and Voicemail Figure 3-12.
  • Page 77: Using The Administration Web Server To Configure The Spa400

    Configuring the SPA400 to Connect to the SPA9000, page 3-12 • Configuring the SPA9000 to Register the SPA400, page 3-15 Document Version 3.01 Configuring the SPA400 for PSTN Connectivity or Voicemail Figure 3-14. 3-6. Linksys SPA9000 Administrator Guide “Completing the 3-11...
  • Page 78: Accessing The Administration Web Server

    If the SPA9000 obtains an IP address from a DHCP server, leave the Discover Automatically option enabled to avoid registration failure because of a possible change in the SPA9000 IP address or expiration of the DHCP lease. Figure 3-15 Linksys SPA9000 Administrator Guide 3-12 Figure 3-16 show the administration web server for the SPA400.
  • Page 79 SPA400 is listed as the Line 1 service, permitting PSTN access for the SPA9000. The User ID field is configured with SPA9000 for the User ID, which is identical the value configured on the SPA400. Document Version 3.01 Configuring the SPA400 for PSTN Connectivity or Voicemail Linksys SPA9000 Administrator Guide 3-13...
  • Page 80 Step 5 Click Save Settings at the bottom of the page and then click Administration > Reboot > Restart System. The SPA400 device reboots. Linksys SPA9000 Administrator Guide 3-14 Chapter 3 Configuring Voice Service and Voicemail Document Version 3.01...
  • Page 81: Configuring The Spa9000 To Register The Spa400

    The SPA9000 can be configured with up to four SPA400 devices, the voice mail service can either concentrate with one SPA400 or distribute among the four SPA400. However, an IP Phone can only subscribe to one mailbox from one SPA400..
  • Page 82: Configuring The Spa9000 Voicemail Settings

    The example assumes the SPA9000 is configured to use Line 1. The configuration and installation of the SPA400 and the integrated voicemail application server can be configured on the same SPA9000 Line tab. Linksys SPA9000 Administrator Guide 3-16 Chapter 3 Configuring Voice Service and Voicemail Document Version 3.01...
  • Page 83: Configuring Spa400 Voicemail Accounts

    SPA IP Phone and then associating it to a SPA400 Voicemail User ID. A Voicemail User ID is defined as a valid SPA IP Phone extension that has been configured in the SPA9000. To add or change voicemail User IDs from the SPA400 administration web server, complete the following steps.
  • Page 84: Configuring A Spa Ip Phone For Voice Mail Service

    The SPA400 device reboots if you save changes. Configuring a SPA IP Phone for Voice Mail Service Each valid SPA IP Phone extension configured in the SPA9000 may be configured for voicemail service. The SPA IP Phone configuration page Status link in the upper right location of the SPA9000 configuration utility or by directing the browser to the IP address of the SPA900 Series phone.
  • Page 85 For the current example, the setting is as follows: Call feature settings—Mailbox ID = 1100 The IP address reflected in the Voicemail Server field on the SPA IP Phone Ext 1 page correctly configured as the IP address of the SPA9000.
  • Page 86: Spa400 Voicemail Options

    On the SPA9000, accessing a voicemail server to check or deposit voicemail is similar to calling an external number, or being call forwarded to an external number. Each line interface can use a different voicemail server. Linksys SPA9000 Administrator Guide 3-20 Chapter 3 Configuring Voice Service and Voicemail Document Version 3.01...
  • Page 87: How Voicemail Works

    FROM header are replaced by the mapped DID number and the display name assigned to the phone, respectively. In this case, a DIVERSION header similar to the REFERRED-BY header is also included. Document Version 3.01 Managing Voicemail Linksys SPA9000 Administrator Guide 3-21...
  • Page 88: Checking Voicemail From An External Number

    The INVITE sent for an internal caller to deposit voicemail is similar, except that the FROM header also includes a reference parameter, as shown in the following example: INVITE sip:mailbox-deposit-url SIP/2.0 Via: SIP/2.0/UDP 172.12.244.56;branch=z9hG4bK-29752ae9 From: Line 1 <sip:37683101@sip.myitsp.com>;tag=b99e21414928473o2;ref=5031 Linksys SPA9000 Administrator Guide 3-22 Chapter 3 Chapter 5, “Configuring the LVS Auto-Attendant.” Configuring Voice Service and Voicemail...
  • Page 89: Subscribing To Voicemail Notification

    NOTIFY for the mailbox ID 5031 on the account 14089991003: NOTIFY sip:14089991003@172.16.22.23:5062 SIP/2.0 Via: SIP/2.0/UDP 178.178.221.230;branch=z9hG4bK-44f9d0f0 From: <sip:voicemail@sip.myitsp.com>;tag=ab789 To: <sip:5031@172.16.22.23:5062>;tag=ac6013983cce7526 Call-ID: ace86200-bbe839de@178.178.221.230 CSeq: 537 NOTIFY Expires: 2147483647 Event: message-summary User-Agent: ITSP/Voicemail-Server Content-Length: 0 Messages-Waiting: yes Document Version 3.01 Managing Voicemail Linksys SPA9000 Administrator Guide 3-23...
  • Page 90 Note that SPA9000 does not require the NOTIFY to be sent within the same subscription dialog. That is, it accepts the NOTIFY even without a TO-tag or a matching Call-ID as the original SUBSCRIBE. Linksys SPA9000 Administrator Guide Document Version 3.01...
  • Page 91: Configuring Spa9000 Features

    If you use the Setup Wizard after using the administration web server to change the SPA9000 configuration, you may lose any changes to the factory default configuration that were made using the administration server web pages. Document Version 3.01 C H A P T E R Chapter 5, “Configuring the LVS Linksys SPA9000 Administrator Guide...
  • Page 92: C H A P T E R 4 Configuring Spa9000 Features

    The system displays Page 2. Step 3 Determine the firmware version. • For the SPA901, use the IVR by pressing *** and press 150#. Linksys SPA9000 Administrator Guide Chapter 4 Configuring SPA9000 Features 2-13, the system displays the Main Menu Figure 4-1).
  • Page 93 Chapter 4 Configuring SPA9000 Features • For SPA92x, 94x, or 925, press Menu on the IP phone and Navigate down to Product Info > Software Version. Step 4 If the firmware version is lower than 4.1.12, click Upgrade. The system displays Page 3, shown in Figure 4-2 Client Station Setup Wizard—Page 3...
  • Page 94: Configuring Client Extensions

    Step 2 Enter or modify the extension and user name that you want to assign to each line. Use the Phone 1 and Phone 2 fields to identify the devices connected to the FXS ports. Linksys SPA9000 Administrator Guide 4-4). Figure 4-5.
  • Page 95: Configuring Shared Extensions

    Select Client Shared Extensions from the Advanced Feature Menu (see Figure 4-6 Client Shared Extensions Option The system displays the page shown in Figure 4-7 Configuring Internal Shared Extensions Document Version 3.01 Using the Wizard to Configure SPA9000 Voice Features 4-22. Figure Figure 4-7. Linksys SPA9000 Administrator Guide 4-6).
  • Page 96: Configuring A Call Hunt Group

    To use the Setup Wizard to configure a hunt group, complete the following steps. Step 1 Select Hunt Group from the Advanced Feature Menu (see Figure 4-8 Hunt Group Option The system displays the page shown in Linksys SPA9000 Administrator Guide Chapter 4 4-19. Figure 4-8). Figure 4-9.
  • Page 97: Using The Wizard For Localization

    Click Submit to create the hunt group. Using the Wizard for Localization To use the wizard for setting localization settings for the SPA9000, complete the following steps. Document Version 3.01 Using the Wizard to Configure SPA9000 Voice Features Figure 4-10. Linksys SPA9000 Administrator Guide...
  • Page 98 To resync the time with the local administration PC, click Resync to PC time. Step 5 Click Submit. The system enables the selected options and returns to the Advanced Features menu. Linksys SPA9000 Administrator Guide Chapter 4 Configuring SPA9000 Features Figure...
  • Page 99: Using Dial Plans

    Document Version 3.01 Chapter 5, “Configuring the LVS Auto-Attendant.” Function Allows arbitrary 2-digit star code Allows x11 sequences (for example, 311, 411, 611, 911) Dials operator Dials international operator Dials US local number Linksys SPA9000 Administrator Guide Using Dial Plans...
  • Page 100: Dial Plan Rules

    1 is pressed. Number Barring A sequence can be barred (rejected) by placing a ! character at the end of the sequence. Thus, “1900xxxxxxx!” automatically rejects all 900 area code numbers from being dialed. Linksys SPA9000 Administrator Guide 4-10 Chapter 4 Function...
  • Page 101: Dial Plan Examples

    5 digit minimum, and also allows calling an international call operator (00). In addition, it lengthens the default short interdigit timeout to 4 seconds. S:4, ( 00 | 011 xxxxx x. ) Document Version 3.01 Using Dial Plans Linksys SPA9000 Administrator Guide 4-11...
  • Page 102: Dial Plan Timers

    (see the discussion of the Dial_Plan parameter for an explanation of candidate digit sequences). Interdigit Short Timer ParName Default Linksys SPA9000 Administrator Guide 4-12 Interdigit_Long_Timer Interdigit_Short_Timer Chapter 4 Configuring SPA9000 Features...
  • Page 103: Dial Plans

    No client station currently registered with the called number—The SPA9000 replies 404 to the calling station and terminates the call. Document Version 3.01 Dial_Plan[n] for Each Line n (*xx | [3469]11 | 0 | 00 | <:1408>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011x. ) Basic Call Management Linksys SPA9000 Administrator Guide 4-13...
  • Page 104: Client Stations Calling An External Number

    A <Call Routing Rule> is a special dial plan with a collection of rules of the form <:Lw,x,y,z>number-pattern, where w, x, y, z are the lines that are allowed to make the call if the called number matches the given number-pattern. For example: <:L1,2>9xx.|<:L3>011852xx.|<:L4>*1800xxxxxxx Linksys SPA9000 Administrator Guide 4-14 Chapter 4 Configuring SPA9000 Features...
  • Page 105: External Users Calling The Spa9000

    Each pattern may contain the “*” and “?” wildcard or “%xx” escaped characters. For example: Line 1 <Contact List> = 531?,aa. Document Version 3.01 Basic Call Management Linksys SPA9000 Administrator Guide 4-15...
  • Page 106: Supporting Multiple Did Numbers Per Line Interface

    For the previous example, you could specify the following: <Contact List> = 4089993000:aa|4089993001:3001|4089993002:3002|…|4089993009:3009 Thus, any external caller calling the main number is answered by the Auto-Attendant, while the other 9 DID numbers are assigned to dedicated private extensions. Linksys SPA9000 Administrator Guide 4-16 Chapter 4 Configuring SPA9000 Features...
  • Page 107: Managing Call Forwarding

    REFERs caller to target. NOTE: If the original INVITE is forked to more than one client station, call forward is not performed ACKs the 302 from called party, then INVITEs the target Linksys SPA9000 Administrator Guide 4-17...
  • Page 108 “cfwd=target” syntax in <Contact List> so that the call is forwarded to the target number if not answered. Linksys SPA9000 Administrator Guide 4-18 Chapter 4 Configuring SPA9000 Features Document Version 3.01...
  • Page 109: Using Call Hunt Groups

    Document Version 3.01 4-6). However, after using the administration web server to change the SPA9000 “Using the IVR to Record Auto-Attendant 5-2. Managing Call Forwarding “Configuring a Call Hunt Linksys SPA9000 Administrator Guide 4-19...
  • Page 110: Using The Contact List Parameter

    To configure a hunt group, you can use the SPA9000 Setup Wizard, but if you changed the SPA9000 configuration using the administration web server, these changes might be lost if you subsequently use the Setup Wizard. Linksys SPA9000 Administrator Guide 4-20 Chapter 4 Configuring SPA9000 Features Document Version 3.01...
  • Page 111: Client Station Blind Transfers External Caller To Did/Hunt Group

    <Contact List>. Typically, the client station is an AA that prompts the external caller to enter the desired DID (hunt) group number. Document Version 3.01 Figure 4-14. “Configuring a Hunt Group Rule” section on Linksys SPA9000 Administrator Guide Managing Call Forwarding 4-21...
  • Page 112: Using Shared Line Appearance

    NOTIFY messages are unsolicited to eliminate the burden of maintaining subscription dialogs. The state of the dialog-info XML is set to “partial” to indicate this is the state change pertaining to one line key only. Linksys SPA9000 Administrator Guide 4-22 Chapter 4 Configuring SPA9000 Features Document Version 3.01...
  • Page 113 User-A tries to make a call on the first shared line key on the shared extension 5041: NOTIFY sip:sa@192.168.0.1:6060 SIP/2.0 Via: SIP/2.0/UDP 192.168.0.4:5061;branch=z9hG4bK-55f99f8e From: “User-A” <sip:5031@192.168.0.1:6060>;tag=e676b37bae382029o1 To: “User-A” <sip:5041@192.168.0.1:6060> Call-ID: 942395ba-dfdc1193@192.168.0.4 CSeq: 6583 NOTIFY Document Version 3.01 Managing Call Forwarding Linksys SPA9000 Administrator Guide 4-23...
  • Page 114 The same is done when the registration of the client station expires. Note that the SPA9000 assumes all partial-state dialog-info and contains only one dialog. Linksys SPA9000 Administrator Guide 4-24 Chapter 4 <dialog id=”201”...
  • Page 115: Managing Call Pickup

    Note Spaces are not allowed in the <Station Name> parameter. By default, <Station Name> is set to the MAC address of the client station when auto-provisioned by the SPA9000. Document Version 3.01 Managing Call Pickup Linksys SPA9000 Administrator Guide 4-25...
  • Page 116: Group Call Pickup

    To pick up a parked call, the user performs the following steps. Press the “unpark” softkey or dial the corresponding *code on the client station. Enter the parking lot number where the call is parked. Linksys SPA9000 Administrator Guide 4-26 Chapter 4 Configuring SPA9000 Features Document Version 3.01...
  • Page 117: Multicast And Group Paging

    Group page is one-way only. The paged client stations can only listen to the call from the originator. Document Version 3.01 Multicast and Group Paging Linksys SPA9000 Administrator Guide 4-27...
  • Page 118: Music On Hold

    Replace spa9000_ip with the IP address of the SPA9000. Use IVR option 110# to determine the IP address. Step 2 Click the SIP tab and scroll down to the Internal Music Source Parameters section. Linksys SPA9000 Administrator Guide 4-28 Chapter 4 Configuring SPA9000 Features...
  • Page 119: Restoring The Default Internal Music Source

    After rebooting, the SPA9000 downloads the file and stores it in flash memory. This section describes how to use and configure a streaming audio server (SAS). It includes the following topics: Document Version 3.01 Figure 4-14. in the Internal Music URL field. Linksys SPA9000 Administrator Guide Music On Hold 4-29...
  • Page 120: Using A Streaming Audio Server

    SAS line. Using the IVR with an SAS Line The IVR can still be used on an SAS line, but the user needs to follow the following steps: Linksys SPA9000 Administrator Guide 4-30 Chapter 4 Configuring SPA9000 Features...
  • Page 121: Example Sas With Moh

    MOH Server [2] = 1002 Document Version 3.01 IP Network Phone 1 Phone 2 Media signal adapter Line in Music source Music On Hold SPA2: IP=192.168.2.200 UserID[1]=2001, SIP Port[1]=5060 UserID[1]=2002, SIP Port[1]=5061 Phone 1 Phone 2 Linksys SPA9000 Administrator Guide 4-31...
  • Page 122: Configuring The Streaming Audio Server

    SPA9000 handles call forwarding and call transfer. This section describes the added functionality provided and includes the following topics: • Call Forward Bridge Mode, page 4-33 • Call Transfer Bridge Mode, page 4-33 Linksys SPA9000 Administrator Guide 4-32 4-16). 5-8. Chapter 4 Configuring SPA9000 Features “Downloading...
  • Page 123: Call Forward Bridge Mode

    ICMP error, the SPA9000 always uses the value specified in the <Reg Retry Intvl> parameter • <Reg Retry Intvl> = Retry interval in seconds • <Reg Retry Long Intvl> = Long retry interval in seconds Document Version 3.01 Enhancements in Release 5.1 Linksys SPA9000 Administrator Guide 4-33...
  • Page 124: Renew Dhcp On Sip Request Timeout

    SIP request is received before the timer expires, the SPA9000 automatically performs a DHCP lease renewal. If the renewal results in the same IP address, no further action is taken. If the renewal results in a new IP address assignment, the SPA9000 reboots. Linksys SPA9000 Administrator Guide 4-34 Chapter 4 Configuring SPA9000 Features Document Version 3.01...
  • Page 125: Configuring Auto-Attendant

    After the caller has made a choice, the call is routed to the appropriate extension. There are three Auto-Attendants available, one for daytime, one for nighttime, and one for weekend or holidays. Document Version 3.01 C H A P T E R Linksys SPA9000 Administrator Guide...
  • Page 126: C H A P T E R 5 Configuring The Lvs Auto-Attendant

    You hear, “Enter 1 to record. Enter 2 to review. Enter 3 to delete. Enter * to exit.” Step 5 Press 1 on the phone to record a new message. Linksys SPA9000 Administrator Guide 5-9. The Auto-Attendant allows users to save up to ten prompts. By Table Default Audio Content “If you know your party’s extension, you may enter it now.”...
  • Page 127 Goto menu-1 User enters * User enters 3 Menu-3-B Play prompt (“ nter 1 to * to exit confirm, enter User enters 1 User enters * Erase message Play prompt (“Message erased.”) User enters * Goto menu-2 Linksys SPA9000 Administrator Guide...
  • Page 128: Using The Wizard To Configure The Auto-Attendant

    Select Auto Attendant from the Advanced Feature Menu (see Figure 5-2 Auto Attendant Option The system displays Page 1, shown in Select Auto Attendant from the Advanced Feature Menu (see Linksys SPA9000 Administrator Guide Chapter 5 Configuring the LVS Auto-Attendant Figure 5-2).
  • Page 129 Auto Attendant Wizard—Page 2 Step 2 Select the office working and non-working hours from the pull-down selection lists and click Next. The system displays the screen shown in Document Version 3.01 Figure 5-4. Figure 5-5. Linksys SPA9000 Administrator Guide Configuring Auto-Attendant...
  • Page 130: Using The Administration Web Server To Configure The Auto-Attendant

    This parameter is configured on the Voice - SIP screen of the administration web server. Figure 5-6 illustrates the Auto-Attendant parameters on the administration web server. Linksys SPA9000 Administrator Guide Chapter 5 Configuring the LVS Auto-Attendant “Configuring a Call Hunt Group” section on page 4-6 4-19.
  • Page 131 Document Version 3.01 (50xx|xxxx.) (<:500>x|50xx.) <aa><form id="dir" type="menu"><audio src="prompt1" bargein="T"/><noi <aa><form id="gb" type="node"><audio src="prompt4" bargein="T"/><exit Day Time: DayTime Answer Delay: NightTime AA Script: Weekend/Holiday AA: w k=6,7;hd=1/ Weekend/Holiday AA Script: <audio src=”prompt2”/> <xfer name=”ext” target=”$input”/> Configuring Auto-Attendant start=9:0:0;en Linksys SPA9000 Administrator Guide...
  • Page 132: Downloading Prompts

    If the prompt file name is none, the corresponding prompt currently saved in the flash is erased. The default value is blank. The following is the format of the prompt file: Linksys SPA9000 Administrator Guide <audio src=”prompt2”/> <xfer name=”ext” target=”$input”/>...
  • Page 133: Configuring Dial Plans For The Auto-Attendant

    3 from , and prompt 4 is erased. tftp://192.168.2.150/tttest/menu.wav, prompt 5 from , and prompt 7 is erased. Table 5-2.) Matching ID in AA Script “dp1” “dp2” Linksys SPA9000 Administrator Guide Configuring Dial Plans for the Auto-Attendant prompt prompt 3...
  • Page 134: Alternative Aa Configuration

    If the corresponding AA service is not enabled, or there is no valid AA script for the specified AA service, changing the AA treatment has no effect. In this case, the value of the <Current AA> parameter on the Voice - Info page is Inactive. Linksys SPA9000 Administrator Guide 5-10 <audio src= “prompt4” bargein= “F”/>...
  • Page 135 Auto-Attendant to wait before answering. By default, the DayTime Answer Delay setting is 12 seconds. The NightTime and Weekend/Holiday Answer Delay settings are set to 0 (the Auto-Attendant answers immediately). Switching Between Alternative AAs Using the IVR Linksys SPA9000 Administrator Guide 5-11...
  • Page 136 Switching Between Alternative AAs Using the IVR Table 5-3 Parameter Descriptions Weekends/Holidays DayTime Linksys SPA9000 Administrator Guide 5-12 This parameter defines the dates of weekends and holidays. Format: [wk=n1[,ni];][hd=mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy[, mm/dd/yyyy|mm/dd/yyyy-mm/dd/yyyy];] The abbreviation wk stands for weekend. The value can be any number, 1 to 7, to represent Monday to Sunday.
  • Page 137: Xml Scripting For The Auto-Attendant

    The XML scripting grammar supports two types of <form> structures, node and menu. The main difference between the two types is that within the node type, user input cannot be processed—only actions may be specified. Document Version 3.01 XML Scripting for the Auto-Attendant Linksys SPA9000 Administrator Guide 5-13...
  • Page 138: Node Type Dialog

    The user input is passed by the dial plan first, then the passed result is fed into the menu instruction if the input matches a dial rule. Otherwise, AA executes the nomatch instruction, unless that instruction is empty. Linksys SPA9000 Administrator Guide 5-14 Chapter 5 Configuring the LVS Auto-Attendant Document Version 3.01...
  • Page 139: Aa Instructions

    In one dialog, only one action can be defined. After the xfer or exit action is performed, AA ends automatically. Noinput Instruction The following is an example of the noinput instruction: <noinput timeout=”5” repeat=”T”> </noinput> Document Version 3.01 <!—audio instruction (optional) --> <!-- action instruction pair (optional) --> XML Scripting for the Auto-Attendant Linksys SPA9000 Administrator Guide 5-15...
  • Page 140: Nomatch Instruction

    <case> dialog, or the user can use the dial pattern (for example, “50xx”, “408xxx5061”, “xx.”). The user can also combine several dial patterns together and use “|” to separate them (for example, “50xx|408xxx5061|1234”). Linksys SPA9000 Administrator Guide 5-16 <!—audio instruction (optional) -->...
  • Page 141: Aa Xml Script Examples

    <form id=”dir” type=”menu”> <audio src=”prompt1” bargein=”T”/> <noinput timeout=”10” repeat=”T”/> <nomatch repeat=”F”><audio src=”prompt3” bargein=”T”/></nomatch> <dialplan src=”dp1”/> <match> <default> <audio src=”prompt2”/> <xfer name=”ext” target=”$input”/> </default> </match> </form> </aa>” Document Version 3.01 AA Script—Example 1 AA XML Script Examples Linksys SPA9000 Administrator Guide 5-17...
  • Page 142: Example 2

    <audio src=”prompt4”/> <exit/> </case> <default> <audio src=”prompt2”/> <xfer name=”ext” target=”$input”/> </default> </match> </form> </aa>” Linksys SPA9000 Administrator Guide 5-18 AA Script—Example 2 (valid office extension: 4 digits and starts with 7) Chapter 5 Configuring the LVS Auto-Attendant Document Version 3.01...
  • Page 143: Example 3-Aa Script With Two Treatments

    “Your call has been transferred” “Not a valid extension, please try again” “Goodbye” “Press 1 for price info, press 2 for return, press 0 for sales representative, press * to exit” Linksys SPA9000 Administrator Guide AA XML Script Examples 5-19...
  • Page 144: Non-Office Hour Aa Treatment

    When matched, the user is transferred to the corresponding extension. Example 5-3 <AA Script1> = “<aa> <form id=”dt” type=”menu”> </form> <form id=”SUPPORT” type=”menu”> Linksys SPA9000 Administrator Guide 5-20 Auto-Attendant Script with Two Treatments <audio src=”prompt5” bargein=”T”/> <audio src=”prompt8” bargein=”T”/> <audio src=”prompt9” bargein=”T”/> <noinput timeout=”15”>...
  • Page 145 Holiday Getaway Special, please press 1; otherwise, please stay on the line for one of our travel associates. Or press * to go back.” Parameter Value 501,aa (<0:501>|1|2|<3:300>|5xx|8001) (*|<1:202>|200) See <AA script1> sample above See <AA script2> sample above AA XML Script Examples Linksys SPA9000 Administrator Guide 5-21...
  • Page 146: Auto-Attendant Xml Instructions Set

    “T”, then AA plays the menu prompt after playing the prompt specified in the <noinput> audio instruction and ignore the action instruction; otherwise, AA executes the action instruction. By default, “repeat” is “F”. Linksys SPA9000 Administrator Guide 5-22 Parameter Value Start=9:0:0;end=18:0:0 wk=6,7 Syntax and Example(s) <dialplan src = “dp1”/>...
  • Page 147 <!—audio instruction (optional) --> <!--action instruction (optional) --> </default> </match> <goto link= “daytime”> “daytime” is the id of a <form> entry. Example: <form id=”daytime” type=”menu”> <xfer name= “Technical Support” target= “5000”/> <exit> <audio src= “prompt1” bargein= “T”/> Linksys SPA9000 Administrator Guide 5-23...
  • Page 148 Chapter 5 Configuring the LVS Auto-Attendant Auto-Attendant XML Instructions Set Linksys SPA9000 Administrator Guide Document Version 3.01 5-24...
  • Page 149: Spa9000 Field Reference

    For information about the tabs on the Routing page, see the documentation for any Linksys router. For information about the Provisioning page, see the Linksys SPA Provisioning Guide. Document Version 3.01 C H A P T E R Linksys SPA9000 Administrator Guide...
  • Page 150: Chapter 6 Spa9000 Field Reference

    Current date and time of the system; for example, 10/3/2003 16:43:00. Elapsed Time Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36. Linksys SPA9000 Administrator Guide Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 151: Line 1/2/3/4 Status

    Indicates whether the far end has placed the call on hold. Call 1/2 Callback Indicates whether the call was triggered by a call back request. Call 1/2 Peer Name Name of the internal phone. Document Version 3.01 Info Tab Linksys SPA9000 Administrator Guide...
  • Page 152: Auto Attendant Prompt Status

    For this prompt, the screen shows its duration in milliseconds. Prompt 10 For this prompt, the screen shows its duration in milliseconds. Space Remaining Number of milliseconds available. Current AA Auto-attendant in use. Linksys SPA9000 Administrator Guide Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 153: Internal Music Status

    Chapter 6 SPA9000 Field Reference Internal Music Status Field Description Installed Music Path Displays the pathname for the music source used for the music-on-hold feature. Document Version 3.01 Info Tab Linksys SPA9000 Administrator Guide...
  • Page 154: System Tab

    Determines the level of debug information that is generated. Select 0, 1, 2, or 3 from the drop-down menu. The higher the debug level, the more debug information is generated. The default is 0, which indicates that no debug information is generated. Linksys SPA9000 Administrator Guide Chapter 6 SPA9000 Field Reference...
  • Page 155: Sip Tab

    If empty, the header is not included. DTMF Relay MIME Type MIME Type used in a SIP INFO message to signal a DTMF event. The default is application/dtmf-relay. Document Version 3.01 SIP Tab Linksys SPA9000 Administrator Guide...
  • Page 156: Sip Timer Values (Sec)

    The default is 4. SIP T4 RFC 3261 T4 value (maximum duration a message remains in the network), which can range from 0 to 64 seconds. The default is 5. Linksys SPA9000 Administrator Guide Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 157 Random delay range (in seconds) to add to <Register Retry Long Intvl> when retrying REGSITER after a failure. This feature was added in Release 5.1. The default is 0, which disables this feature. Document Version 3.01 –1). –1). Linksys SPA9000 Administrator Guide SIP Tab...
  • Page 158: Response Status Code Handling

    RTP Packet Size Packet size in seconds, which can range from 0.01 to 0.16. Valid values must be a multiple of 0.01 seconds. The default is 0.030. Linksys SPA9000 Administrator Guide 6-10 Chapter 6 SPA9000 Field Reference Reorder or Busy Tone is played by default for all <RTP Port Min>...
  • Page 159: Sdp Payload Types

    NSE Dynamic Payload NSE dynamic payload type. The valid range is 96-127. The default is 100. AVT Dynamic Payload AVT dynamic payload type. The valid range is 96-127. The default is 101. Document Version 3.01 SIP Tab Linksys SPA9000 Administrator Guide 6-11...
  • Page 160 The default is G729ab. G723 Codec Name G.723 codec name used in SDP. The default is G723. EncapRTP Codec Name EncapRTP codec name used in SDP. The default is EncapRTP. Linksys SPA9000 Administrator Guide 6-12 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 161: Nat Support Parameters

    REGISTER requests. If the SPA9000 detects symmetric NAT or a symmetric firewall, NAT mapping is disabled. The default is no. STUN Server IP address or fully-qualified domain name of the STUN server to contact for NAT mapping discovery. Document Version 3.01 SIP Tab Linksys SPA9000 Administrator Guide 6-13...
  • Page 162: Pbx Parameters

    Forces external client stations to use the SPA9000 Media Proxy when exchanging RTP traffic with external peers. Linksys recommends using a smaller value, such as 60 or 120. The default is no. Linksys SPA9000 Administrator Guide 6-14 Chapter 6 SPA9000 Field Reference...
  • Page 163 OPT|NTFY|REG—Same as full but excludes OPTIONS, NOTIFY, and REGISTER request/response. rule = <:Ln[,n[,n[,n]]]>pattern n = 1, 2, 3, or 4, pattern = any digit pattern (see <Dial Plan> on how to choose a digit pattern). SIP Tab Linksys SPA9000 Administrator Guide 6-15...
  • Page 164 Parameter name to indicate the DID number in an incoming INVITE message. The default is is didn. Accept All MWI as Line Choose the line. Choices are 1, 2, 3, 4, or Current. The default is Current. Linksys SPA9000 Administrator Guide 6-16 1,2,3,4. TO UserID—The user-id field of the TO header TO Param—A parameter in the TO header with the name specified in <SIP DIDN...
  • Page 165: Internal Music Source Parameters

    = additional number of samples to pause after the entire n repetitions of the section are played. Default is 0. • 40000 (plays the entire file, pauses for 5s, then repeats) • 2(0/32000),3(32000/100000/4000)2000,(100000/-1)80000 SIP Tab Linksys SPA9000 Administrator Guide 6-17...
  • Page 166: Auto Attendant Parameters

    5 PM. The other hours (5 PM to 9 AM) are considered nighttime hours. If you do not enter start and end times, the whole day (24 hours) is considered as daytime, so the nighttime Auto-Attendant is not used, even if it is enabled. Linksys SPA9000 Administrator Guide 6-18 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 167 Forces the AA to use the preferred codec only. The default is no. Document Version 3.01 (wk for weekend, which can be 1 for Monday to 7 for Sunday) (hd for holiday, which does not have to include the year) SIP Tab Linksys SPA9000 Administrator Guide 6-19...
  • Page 168 The following shows the source for each prompt in this example: prompt 1: tftp://192.168.2.150/root/test/menu.wav prompt 2: tftp://192.168.2.150/root/test/transfer.wav prompt 3: tftp://192.168.2.150/root/test/nomatch.wav prompt 4 is erased Linksys SPA9000 Administrator Guide 6-20 scheme = tftp|http|https default port is 69 for tftp, 80 for http, and 443 for https root_path can be empty...
  • Page 169: Pbx Phone Parameters

    9011 + 1 or more digits after timeout or the # (pound) key (international) • dial 9 + 1 or more digits after timeout or the # (pound) key (catch-all) • dial [1-8] + 3 more digits immediately (internal calls) SIP Tab Linksys SPA9000 Administrator Guide 6-21...
  • Page 170 SPA9000 to use a dynamically-assigned IP address that is not fixed. Make sure that the phones have a compatible firmware that understands that LVS_PROXY is a special hostname. For SPA-941/942/921/922/901, use 4.1.12 or later; for SPA-841, use 3.1.6(KS) or later. Linksys SPA9000 Administrator Guide 6-22 Chapter 6 SPA9000 Field Reference...
  • Page 171: Regional Tab

    Off Hook Warning Tone Played when the caller has not properly placed the handset on the cradle. Warning Tone is played when Reorder Tone times out. The default is 480@10,620@0;10(.125/.125/1+2). Document Version 3.01 Regional Tab Off Hook Linksys SPA9000 Administrator Guide 6-23...
  • Page 172: Distinctive Ring Patterns

    The default is 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2). Feature Invocation Tone Played when a feature is implemented. (Not in PAP2T) The default is 350@-16;*(.1/.1/1). Distinctive Ring Patterns Field Description Linksys SPA9000 Administrator Guide 6-24 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 173 The default is Ring7 Cadence Cadence script for distinctive ring 7. The default is 60(.4/.2,.3/.2,.8/4). Ring8 Cadence Cadence script for distinctive ring 8. The default is 60(.4/.2,.3/.2,.8/4). Document Version 3.01 60(2/4). 60(.8/.4,.8/4). 60(.4/.2,.3/.2,.8/4). 60(.4/.2,.3/.2,.8/4). 60(.4/.2,.3/.2,.8/4). Linksys SPA9000 Administrator Guide Regional Tab 6-25...
  • Page 174: Distinctive Call Waiting Tone Patterns

    Name in an INVITE’s Alert-Info Header to pick distinctive ring/CWT 3 for the inbound call. The default is Bellcore-r3. Ring4 Name Name in an INVITE’s Alert-Info Header to pick distinctive ring/CWT 4 for the inbound call. The default is Bellcore-r4. Linksys SPA9000 Administrator Guide 6-26 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 175: Ring And Call Waiting Tone Spec

    Ring Voltage Ringing voltage. 60–90 (V). The default is 70. CWT Frequency Frequency script of the call waiting tone. All distinctive CWTs are based on this tone. The default is 440@-10. Document Version 3.01 Regional Tab Linksys SPA9000 Administrator Guide 6-27...
  • Page 176: Control Timer Values (Sec)

    Range: 0–64 seconds. The default is 3. Linksys SPA9000 Administrator Guide 6-28 Chapter 6 SPA9000 Field Reference...
  • Page 177: Vertical Service Activation Codes

    The default is *05 Cfwd All Act Code Forwards all calls to the extension specified after the activation code. The default is *72. Document Version 3.01 harm is done if they are included. Linksys SPA9000 Administrator Guide Regional Tab 6-29...
  • Page 178 CW Per Call Deact Code Disables call waiting for the next call. The default is *70. Block CID Act Code Blocks caller ID on all outbound calls. The default is *67. Linksys SPA9000 Administrator Guide 6-30 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 179 The default is *17. Secure One Call Act Code Makes the next outbound call secure. (It is redundant if all outbound calls are secure by default.) The default is *18. Document Version 3.01 Regional Tab Linksys SPA9000 Administrator Guide 6-31...
  • Page 180 The *codes should not conflict with any of the other vertical service codes internally processed by the SPA9000. You can empty the corresponding *code that you do not want to SPA9000 to process. Linksys SPA9000 Administrator Guide 6-32 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 181: Vertical Service Announcement Codes

    ‘m‘ = <MWI Dial Tone> • ‘o‘ = <Outside Dial Tone> • ‘p‘ = <Prompt Dial Tone> • ‘s‘ = <Second Dial Tone> • ‘x‘ = No tones are place, x is any digit not used above Regional Tab Linksys SPA9000 Administrator Guide 6-33...
  • Page 182 Makes this codec the preferred codec for the associated call. The default is *01729. Force G729a Code Makes this codec the only codec that can be used for the associated call. The default is *02729. Linksys SPA9000 Administrator Guide 6-34 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 183: Miscellaneous

    <weekday> value on or before the date given. • The abbreviation HH stands for hours (0-23). • The abbreviation mm stands for minutes (0-59). • The abbreviation ss stands for seconds (0-59). Regional Tab 200+600||100nF Linksys SPA9000 Administrator Guide 6-35...
  • Page 184 Feature Invocation Method Select the method you want to use, Default or Sweden default. (Not in PAP2T) The default is Default. Linksys SPA9000 Administrator Guide 6-36 Bellcore (N.Amer,China)—CID, CIDCW, and VMWI. FSK sent after first ring (same as ETSI FSK sent after first ring) ( DTMF (Finland, Sweden)—CID only.
  • Page 185 Chapter 6 SPA9000 Field Reference Regional Tab More Echo Suppression Enable or disable more echo suppresion. The default is no. Linksys SPA9000 Administrator Guide Document Version 3.01 6-37...
  • Page 186: Fxs 1/2 Tab

    ToS/DiffServ field value in UDP IP packets carrying RTP data. The default is 0xb8. RTP CoS Value [0-7] CoS value for RTP data. The default is 6. Linksys SPA9000 Administrator Guide 6-38 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 187: Sip Settings

    Port number of the SIP message listening and transmission port. The default is 5080. SIP Remote-Party-ID To use the Remote-Party-ID header instead of the From header, select yes. Otherwise, select no. The default is yes. Document Version 3.01 FXS 1/2 Tab Linksys SPA9000 Administrator Guide 6-39...
  • Page 188 The default is 0. Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time in seconds. The default is 0. Linksys SPA9000 Administrator Guide 6-40 none—No logging. 1-line—Logs the start-line only for all messages. 1-line excl. OPT—Logs the start-line only for all messages except OPTIONS requests/responses.
  • Page 189: Subscriber Information

    Extension number for this line. Dial Plan Field Description Dial Plan Dial plan script for this line. Mailbox Status Field Description Message Waiting Indicates whether you have new voicemail waiting. Document Version 3.01 FXS 1/2 Tab Linksys SPA9000 Administrator Guide 6-41...
  • Page 190: Streaming Audio Server (Sas)

    If the value is $IP, then the SAS line’s own IP address is used in the c = line and a=sendrecv. In that case the SAS client will stream RTP packets to the SAS line. The default value is empty. Linksys SPA9000 Administrator Guide 6-42 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 191: Call Feature Settings

    G711a and G711u. On the other hand, two G.723.1/G.726 resources are available per device. Therefore it is important to disable the use of G.729a in order to guarantee the support of two simultaneous G.723/G.726 codec. Document Version 3.01 FXS 1/2 Tab Linksys SPA9000 Administrator Guide 6-43...
  • Page 192 To enable detection of the fax Calling Tone (CNG), select yes. Otherwise, select no. The default is yes. G726-40 Enable To enable the use of the G726 codec at 40 kbps, select yes. Otherwise, select no. The default is yes. Linksys SPA9000 Administrator Guide 6-44 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 193 - SPA will detect FAX tone whether it is callee or caller caller only - SPA will detect FAX tone only if it is the caller callee only - SPA will detect FAX tone only if it is the callee FXS 1/2 Tab Linksys SPA9000 Administrator Guide 6-45...
  • Page 194: Fxs Port Polarity Configuration

    Polarity after an outbound call is connected: Forward or Reverse. The default is Forward. Callee Conn Polarity Polarity after an inbound call is connected: Forward or Reverse. The default is Forward. Linksys SPA9000 Administrator Guide 6-46 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 195: Line 1/2/3/4 Tab

    RTP ToS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. The default is 0xb8. RTP CoS Value [0-7] CoS value for RTP data. The default is 6. Document Version 3.01 Line 1/2/3/4 Tab Linksys SPA9000 Administrator Guide 6-47...
  • Page 196: Sip Settings

    Bell Canada (Nortel) to limit the registration of SIP accounts. The default is yes. Linksys SPA9000 Administrator Guide 6-48 The Global Unique ID is generated for each line for each device. When it is enabled, the...
  • Page 197 NTFY—Logs all SIP messages in full text except NOTIFY requests/responses. full excl. REG—Logs all SIP messages in full text except REGISTER requests/responses. full excl. OPT|NTFY|REG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/responses. Line 1/2/3/4 Tab If configured, Linksys SPA9000 Administrator Guide 6-49...
  • Page 198: Subscriber Information

    Maximum number of calls allowed on this line interface. Choices: {unlimited,1,2,3,…25 }. Default is 16. Note that the SPA9000 does not distinguish between incoming and outgoing calls when talking about call capacity. Note: unlimited = 16 Linksys SPA9000 Administrator Guide 6-50 Chapter 6 SPA9000 Field Reference Document Version 3.01...
  • Page 199 It can be a token such as Sales or a quoted string, such as The Sales Team. 530?,hunt=ra;10;1,cfwd=vm5404 5300, cfwd=vm5300 Line 1/2/3/4 Tab one replies or the client stations has rung Linksys SPA9000 Administrator Guide 6-51...
  • Page 200: Dial Plan

    The INVITE message, however, is still sent to the outbound proxy if it is enabled. Linksys SPA9000 Administrator Guide 6-52 Chapter 6...
  • Page 201: Nat Settings

    The default is $PROXY. Document Version 3.01 • uid – the authentication user-id • pwd – the authentication password • nat – if this parameter is present, use NAT mapping Line 1/2/3/4 Tab Linksys SPA9000 Administrator Guide 6-53...
  • Page 202: Proxy And Registration

    DNS SRV Auto Prefix If enabled, the PAP2T will automatically prepend the Proxy or Outbound Proxy name with _sip._udp when performing a DNS SRV lookup on that name. The default is no. Linksys SPA9000 Administrator Guide 6-54 Chapter 6 SPA9000 Field Reference...
  • Page 203 = mbid:new/old mbid = mailbox ID, such as 12345 new = number of new messages in mailbox: 0,1,2,… old = number of old messages in mailbox: 0, 1, 2, … Line 1/2/3/4 Tab Linksys SPA9000 Administrator Guide 6-55...
  • Page 204 This parameter has two possible values: • • The default is None. Linksys SPA9000 Administrator Guide 6-56 None—Do not bridge external calls from any line interfaces All—Bridge external calls from any line interfaces except from the same line All+Self—Bridge external calls from any line interfaces including the same line If the external call is also on this line interface, the SPA9000 does not attempt to bridge the call even if the value is All.
  • Page 205 Document Version 3.01 none —Do not bridge call transfer (use the normal REFER method) all —Bridge all call transfer all except same line—Bridge call transfer only if it is between 2 different Line interfaces Line 1/2/3/4 Tab Linksys SPA9000 Administrator Guide 6-57...
  • Page 206 Chapter 6 SPA9000 Field Reference Line 1/2/3/4 Tab Linksys SPA9000 Administrator Guide Document Version 3.01 6-58...
  • Page 207 Dynamic Random Access Memory Digital Subscriber Loop Digital Signal Processor Data Terminal Alert Signal (same as CAS) Dual Tone Multiple Frequency Fully Qualified Domain Name Frequency Shift Keying Foreign eXchange Station A P P E N D I X Linksys SPA9000 Administrator Guide...
  • Page 208 IGMP ILEC ITSP LBRC MGCP PSQM PSTN REQT RESP Linksys SPA9000 Administrator Guide Gateway International Telecommunication Union Hypertext Markup Language Hypertext Transfer Protocol HTTP over SSL Internet Control Message Protocol Internet Group Management Protocol Incumbent Local Exchange Carrier Internet Protocol...
  • Page 209 Service Provider Linksys Phone Adaptor Secure Socket Layer Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform Resource Locator Voicemail Visual Message Waiting Indication/Indicator Voice Quality Wide Area Network Extensible Markup Language Linksys SPA9000 Administrator Guide...
  • Page 210 Appendix A Acronyms Linksys SPA9000 Administrator Guide Document Version 3.01...
  • Page 211 Dedicated access—Customers have direct access to the long-distance provider via a special circuit (T1 or private lines). The circuit is hardwired from the customer site to the POP and does not pass through the LEC switch. The dial tone is provided from the long-distance carrier. Linksys SPA9000 Administrator Guide Document Version 3.01...
  • Page 212 Unified messaging— Platform that lets users send, receive, and manage all e-mail, voice, and fax messages from any telephone, PC, or information device. Voicemail—A system that allows storage and retrieval of voice messages through voice-mail boxes. Linksys SPA9000 Administrator Guide Document Version 3.01...
  • Page 213 IVR to record prompts XML instructions I N D E X 2-15 2-18 2-4, 2-16 1-12 1-13 6-32 5-23 5-15 6-50 6-48 2-18 5-15 1-12 5-15 2-32 4-16 5-15 5-16 5-11 5-10 5-10 2-32 5-22 Linksys SPA9000 Administrator Guide IN-1...
  • Page 214 Call 1 Packet Error Call 1 Packets Lost Call 1 Packets Recv Call 1 Packets Sent Call 1 Peer Name Linksys SPA9000 Administrator Guide IN-2 Call 1 Peer Phone Call 1 Remote Hold Call 1 Round Trip Delay Call 1 State...
  • Page 215 2-18 2-18 6-24 2-13 4-6, 4-15, 4-16, 5-6, 6-51 6-29 6-29 5-13, 6-4 6-30 6-31 6-31 6-30 4-32 6-30 6-30 6-26 6-26 6-26 6-26 6-26 6-26 6-26 6-26 6-27 6-35 5-12, 6-18 5-11, 6-18 Linksys SPA9000 Administrator Guide Index IN-3...
  • Page 216 Dist Ring Act Code 6-31 Dist Ring Deact Code 6-31 DMTF inputs 5-16 DND Act Code 6-31 DND Deact Code 6-31 DNS server Linksys SPA9000 Administrator Guide IN-4 check 2-10 secondary 2-16 2-11 downloading Auto-Attendant prompts Configuration Wizard 2-18 Setup Wizard...
  • Page 217 FXS Port Input Gain 6-36 FXS Port Output Gain 6-36 G.729 voice codecs G711a Codec Name 6-12 G711u Codec Name 6-12 G711u format 4-28 G723 Codec Name 6-12 G723 Enable 6-44 G726-16 Enable 6-44 G726-24 Enable 6-44 Linksys SPA9000 Administrator Guide Index IN-5...
  • Page 218 Hardware Version Holding Tone 6-24 holiday AA 5-10 Hook Flash MIME Type Linksys SPA9000 Administrator Guide IN-6 Hook Flash Timer Max 6-28 Hook Flash Timer Min 6-28 Hook Flash Tx Method 6-45 Hook State hosted voicemail services...
  • Page 219 Message Waiting 2-13 2-13 6-38, 6-47 4-14 2-26 4-11 4-11 2-10 2-15 4-18, 6-55 6-43 6-55 6-55 6-55 2-18 2-28 2-11 5-23 6-14 6-11 1-7, 2-3 5-13 5-14 4-27 6-3, 6-41 Linksys SPA9000 Administrator Guide Index IN-7...
  • Page 220 Auto-Attendant No Silence Suppression NOTIFY messages 4-22 No UDP Checksum 6-11 NSE Codec Name 6-12 Linksys SPA9000 Administrator Guide IN-8 NSE Dynamic Payload number barring obtaining Setup Wizard Off Hook Warning Tone options Outside Dial Tone pagegroup...
  • Page 221 6-40, 6-49 6-41, 6-50 4-33 1-12 2-13 2-30 4-33, 6-9 6-10 4-33, 6-9 4-34, 6-9 4-34, 6-9 4-33 4-32 6-45 1-15 2-26 4-34 6-28 6-23 4-10 4-16 2-8, 2-11, 2-16 6-40, 6-49 2-25 6-10 Linksys SPA9000 Administrator Guide Index IN-9...
  • Page 222 6-10 RTP Port Max 6-10 RTP Port Min 6-10 RTP ToS/DiffServ Value 6-38, 6-47 rules dial plans 4-10 Linksys SPA9000 Administrator Guide IN-10 SAS DLG Refresh Intvl 6-42 SAS Enable 6-42 SAS Inbound RTP Sink 6-42 saving configuration 2-33 scenarios...
  • Page 223 Streaming Audio Server STUN Enable STUN Server STUN Test Enable 6-10 6-24 6-10 6-24 2-18 2-18 2-15 1-12 2-13 2-16 2-16 4-13 6-31 2-10 2-13 2-10 2-15, 2-17 2-15 6-11 2-33 6-41 6-13 6-13 6-13 Linksys SPA9000 Administrator Guide Index IN-11...
  • Page 224 6-50 Use Compact Header Use LVS_PROXY 6-22 Use Pref Codec Only 6-44 User account name 2-23 user agent Linksys SPA9000 Administrator Guide IN-12 user factory defaults User ID 5-10 User Password variables, in XML files viewing status VMSP Bridge VMWI Refresh Intvl...
  • Page 225 Index XML scripts Auto-Attendant 5-13 errors 5-13 examples for Auto-Attendant 5-17 instructions for Auto-Attendant 5-22 Linksys SPA9000 Administrator Guide Document Version 3.01 IN-13...
  • Page 226 Index Linksys SPA9000 Administrator Guide Document Version 3.01 IN-14...

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