Configuring Auto-Attendant - Linksys SPA9000 Administrator's Manual

Configuring the LVS Auto-Attendant
This chapter describes how to configure the LVS Auto-Attendant using the IVR, the Setup Wizard, and
XML scripting. This chapter contains the following sections:
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Configuring Auto-Attendant

This section describes how to configure the prompts and schedule for the Auto-Attendant and includes
the following topics:
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How the Auto-Attendant Works
The Auto-Attendant (aa) is an internal service within the SPA9000. It plays pre-recorded voice messages
that offer the caller a menu of choices, so the Auto-Attendant can appropriately direct the call. For
example, a greeting could be, "Welcome to the abc company. For sales, press 1. For service, press 2. To
speak to our operator, press 3." (This is a custom greeting, which you could record using the IVR Menu.)
After the caller has made a choice, the call is routed to the appropriate extension.
There are three Auto-Attendants available, one for daytime, one for nighttime, and one for weekend or
holidays.
Document Version 3.01
Configuring Auto-Attendant, page 5-1
Downloading Prompts, page 5-8
Configuring Dial Plans for the Auto-Attendant, page 5-9
Alternative AA Configuration, page 5-10
Switching Between Alternative AAs Using the IVR, page 5-10
XML Scripting for the Auto-Attendant, page 5-13
AA XML Script Examples, page 5-17
Auto-Attendant XML Instructions Set, page 5-22
How the Auto-Attendant Works, page 5-1
Using the IVR to Record Auto-Attendant Prompts, page 5-2
Using the Wizard to Configure the Auto-Attendant, page 5-4
Using the Administration Web Server to Configure the Auto-Attendant, page 5-6
C H A P T E R
Linksys SPA9000 Administrator Guide
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