Linksys SPA 900 Series Administration Manual
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Linksys SPA 900 Series Administration Manual

Business series voice system (lvs) ip phones
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ADMINISTRATION GUIDE
BUSINESS SERIES
Linksys Voice System
SPA 900 Series IP Phones

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Summary of Contents for Linksys SPA 900 Series

  • Page 1 ADMINISTRATION GUIDE BUSINESS SERIES Linksys Voice System SPA 900 Series IP Phones...

  • Page 2: Table Of Contents

    Feature Descriptions SIP Proxy Redundancy Supported Codecs Other Features Technology Background Session Initiation Protocol Using Linksys IP Phones with a Firewall or Router Network Address Translation NAT Overview NAT Types Simple Traversal of UDP Through NAT (STUN) SIP-NAT Interoperation Getting Started...
  • Page 3 Reboot URL Provisioning Provisioning Capabilities Configuration Profile Using the Interactive Voice Response Interface Using the IVR Menu on a Linksys SPA901 Phone IVR Options Entering a Password through the IVR Managing Linksys IP Phones C H A P T E R...
  • Page 4 3-15 3-15 3-15 3-16 3-16 3-17 3-21 3-22 3-23 3-23 3-24 3-24 3-25 3-25 3-26 3-26 3-27 3-27 3-27 3-27 3-28 3-28 3-29 3-29 3-29 3-29 3-30 3-30 3-30 3-31 3-31 3-31 Contents 3-10 3-11 Linksys IP Phone Administrator Guide...
  • Page 5 Entering Names and Numbers into the Directory Entering Directory Names, Numbers and Ring Default 2 Speed Dial 3 Call History Redial List Answered Calls Missed Calls 4 Ring Tone Linksys IP Phone Administrator Guide 3-32 3-33 3-34 3-34 3-35 3-35 3-35...
  • Page 6 9.14 Non DHCP NTP Server 2 9.15 Multicast Address 9.16 Enable VLAN 9.17 VLAN ID 9.18 CDP Firmware Version 5.1 4-10 4-10 4-10 4-10 4-11 4-11 4-11 4-11 4-11 4-11 4-12 4-12 4-12 4-12 4-12 4-13 4-13 4-13 Contents Linksys IP Phone Administrator Guide...
  • Page 7 17 Set LCD Contrast 18 CallPark Status 19 Language (SPA922, 942, and 962) 20 GUI Properties (SPA962) 21 Web Service (SPA962) Linksys IP Phone Field Reference C H A P T E R Info Tab System Information Product Information Phone Status...
  • Page 8 5-11 5-13 5-13 5-14 5-16 5-17 5-18 5-19 5-19 5-20 5-21 5-22 5-25 5-25 5-27 5-30 5-30 5-30 5-31 5-31 5-33 5-34 5-35 5-35 5-36 5-37 5-37 5-37 5-38 5-40 5-41 5-43 5-43 5-46 Contents Linksys IP Phone Administrator Guide...
  • Page 9 Web Information Service Settings (SPA962) Traffic Service Information Settings (SPA962) Audio Volume Phone GUI Menu Color Settings (SPA962 only) 932 Tab (SPA962 only) General Unit 1 Unit 2 SPA932 Status Linksys IP Phone Administrator Guide viii 5-48 5-48 5-48 5-50 5-51 5-51 5-52...

  • Page 10: Document Audience

    Preface This guide describes administration and use of the Linksys Voice System (LVS) IP phones. This preface describes: Document Audience, page ix • • How This Document is Organized, page x • Related Documentation, page x • Technical Support, page x...

  • Page 11: Related Documentation I-X

    If you are an end user of LVS products and need technical support, contact the VAR or SP that supplied the equipment. Technical support contact information for authorized Linksys Voice System partners is as follows: LVS Phone Support (requires an authorized partner PIN) •...

  • Page 12: Overview

    Introducing Linksys IP Phones This chapter introduces the functionality of the Linksys 900 Series IP phones and includes the following: Overview, page 1-1 • Linksys IP Phone Features, page 1-2 • Feature Descriptions, page 1-5 • • Technology Background, page 1-8...

  • Page 13: Chapter 1 Introducing Linksy Ip Phone

    Figure 1-1 Linksys IP Phones in a VoIP Network Linksys IP Phone Features The following telephony features are provided by the different models of Linksys IP phones. An asterisk (*) indicates that the feature requires support by the SIP server. •...
  • Page 14 • Date and Time with Intelligent Daylight Savings Support • Call Duration and Start Time Stored in Call Logs • Ten-User Downloadable Ring Tones - Ring Tone Generator Free from www.linksys.com • Speed Dialing • Automatic Redial Configurable Dial/Numbering Plan Support - per Line •...

  • Page 15: Spa901 Features

    Linksys IP Phone Features SPA901 Features The SPA901 provides the following features that are not needed with the Linksys IP phones that provide an LCD display: Built-in Interactive Voice Response (IVR) system to check status and change configuration • Ringer and Handset Volume Controls •...

  • Page 16: Feature Descriptions

    SIP proxy servers so that service disruption should be nearly eliminated. A simple way to support proxy redundancy is to configure a SIP proxy server in the Linksys IP phone configuration profile. In Linksys SPA Configuration menu web GUI, enter your service provider name in the Proxy field.

  • Page 17: Supported Codecs

    Feature Descriptions If the Linksys IP phone is currently using a lower priority proxy server, it periodically probes the higher priority proxy to see whether it is back on line, and attempts to switch back to the higher priority proxy whenever possible.

  • Page 18: Other Features

    Firmware Version 5.1 Description On a connected call, Linksys IP phones may place the remote party on call. If the remote party indicates that they can still receive audio while the call is holding, the MOH server sends streaming audio.

  • Page 19: Technology Background

    Short timeout (S)—Current dialed number is valid, but more digits would also lead to a valid number. Linksys IP phones report a variety of status and error reports to assist service providers in diagnosing problems and evaluating the performance of their services.

  • Page 20: Session Initiation Protocol

    UAs. The actual voice traffic is transmitted between UAs over dynamically assigned ports using the Real-time Protocol (RTP). Using Linksys IP Phones with a Firewall or Router When using a Linksys IP phone behind a firewall or router, make sure that the following ports are not blocked: •...

  • Page 21: Network Address Translation

    NAT Support with Session Border Controller Provided by ITSP 192.168.1.101 This is the preferred option because it eliminates the need for managing NAT on the Linksys IP phone. If this is not available, you need to discuss with the ITSP how to use the NAT Support Parameters provided by the Linksys IP phone, such as <Outbound Proxy>...

  • Page 22: Nat Types

    On the administration web server, System tab, set <Debug Server> to the IP address and port number of your syslog server. Note that this address and port number has to be reachable from the Linksys IP phone. Set <Debug level> to 3, but do not change the value of the <syslog server> parameter.

  • Page 23: Sip-Nat Interoperation

    SIP-NAT Interoperation In the case of SIP, the addresses where messages/data should be sent to a Linksys IP phone system are embedded in the SIP messages sent by the device. If the Linksys IP phone system is located behind a NAT device, the private IP address assigned to it is not usable for communications with the SIP entities outside the private network.
  • Page 24 Using the Interactive Voice Response Interface, page 2-16 Note If the Linksys IP phone is supplied or sponsored by an Internet Telephone Service Provider (ITSP), certain network and service settings may be preconfigured. Depending on the configuration policy, access by an end user to specific configuration settings may be restricted or blocked.

  • Page 25: Getting Started

    Caring for Your Hardware The Linksys 900 Series IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

  • Page 26: Front Panel And Side Of Phone

    Press the redial the last number called. Function Connect to the handset. Connect to the SPA9000 through a local switch. Connect to the 5-volt power supply. “Line Key LED Pattern” section on page Linksys IP Phone Administrator Guide Linksys 900 Series IP Phones 5-31).

  • Page 27: Spa921

    Linksys 900 Series IP Phones Built-In High Quality Microphone and Speaker • Headset Jack – 2.5 millimeter • Two Ethernet LAN ports (100BaseT RJ-45) • • 802.3af Compliant Power over Ethernet (PoE) (not available on SPA9x1 models) • Optional 5 volt DC Universal (100-240 Volt) Switching Power Adaptor - Power Supply is Ordered...

  • Page 28: Back Panel

    Use the other port to connect to a PC or other LAN device. Connect to the 5-volt power supply. Figure Figure 2-4). The SPA932 attaches to the SPA962 with the attachment arm provided (not Linksys 900 Series IP Phones 2-3). The SPA100 power supply must be Linksys IP Phone Administrator Guide...
  • Page 29 Linksys 900 Series IP Phones Figure 2-4 SPA932 (Front View with SPA962) Each SPA932 unit provides 32 programmable speed-dial or direct station select (DSS) buttons, Each lighted button indicates line status (idle, ringing, busy, or null) using a busy lamp field (BLF). Incoming calls can be immediately transferred to the proper location by pushing a button assigned to the extension on the SPA932.

  • Page 30: Back Panel

    Function Connects to the handset. Connects to the SPA9000 through a local switch. Connects to the 5-volt power supply. Figure 2-6). The PA100 power supply must be ordered separately if Linksys IP Phone Administrator Guide Linksys 900 Series IP Phones...

  • Page 31: Spa962

    Linksys 900 Series IP Phones Figure 2-6 SPA942 SPA962 The SPA962 has a 320 x 240 true color, four-inch, LCD, provides up to six telephone extensions, and supports PoE (see a PoE switch. Figure 2-7 SPA962 The following tables describe the status indicators and controls on the front of the device and the ports on the back panel of the device.

  • Page 32: Front Panel

    You can perform SPA9000 administrative tasks using an Interactive Voice Response (IVR) system or a built-in Web Server. Establishing Connectivity This section describes how to connect the SPA900 Series IP phone hardware. It includes the following topics: • Bandwidth Requirements1, page 2-10 Firmware Version 5.1...

  • Page 33: Bandwidth Requirements1

    Linksys recommends using the Linksys IP phone with QoS-capable networking equipment that can prioritize the VoIP application traffic. QoS features are available on many Linksys data networking switches and routers. A QoS-enabled router prioritizes the packets going upstream to the ISP.

  • Page 34: Assembling The Phone And Connecting To The Network

    Step 2 Push down slightly to lock the phone in place. You can purchase an optional wall mount kit (MB100) from your retailer or Linksys.com. Firmware Version 5.1 Establishing Connectivity Linksys IP Phone Administrator Guide...

  • Page 35: Turning On The Phone

    “Troubleshooting FAQ” section on page Using the Administration Web Server This section describes how to use the administration web server to configure the Linksys IP phone. It includes the following topics: Connecting to the Administration Web Server, page 2-12 •...

  • Page 36: Administrator Account Privileges

    Step 7 If you make changes on a screen, click Submit All Changes to save the changes, Click Undo All Changes button to undo your changes. When changes are saved, the Linksys IP phone may reboot. Administrator Account Privileges The Linksys IP phone support two levels of administration privileges: Administrator and User.

  • Page 37: Web Interface Urls

    HTTP server. If no firmware-pathname is specified, /spa.bin is assumed, as in the following example: http://192.168.2.217/admin/upgrade?tftp://192.168.2.251/spa.bin Resync URL The Resync URL lets you force the Linksys IP phone to do a resync to a profile specified in the URL, which can identify either a TFTP, HTTP, or HTTPS server. Note The SPA resyncs only when it is idle.

  • Page 38: Reboot Url

    For further information about remote provisioning refer to the LVS SPA Provisioning Guide. Configuration Profile The Linksys IP phone configuration profile can be either an XML file or a binary file with a proprietary format. The XML file consists of a series of elements (one per configuration parameter), encapsulated within the element tags <flat-profile>...

  • Page 39: Using The Interactive Voice Response Interface

    Profile Compiler (SPC) tool compiles a plain-text file containing parameter-value pairs into a properly formatted and encrypted .cfg file. The SPC tool is available from Linksys for the Win32 environment and Linux-i386-elf environment. Requests for SPC tools compiled on other platforms are evaluated on a case-by-case basis.

  • Page 40: Ivr Options

    * (star) key to cancel your entry and return to the main menu. If the menu is inactive for more than one minute, the Linksys IP phone times out. You need to re-enter the menu by pressing ****.
  • Page 41 Set PBX multicast address Enable/Disable 7932 administration web server Linksys IP Phone Administrator Guide 2-18 Enter IP address using DHCP must be “Disabled,” otherwise you numbers on the telephone hear, “Invalid Option,” if you try to set key pad. Use the * (star) key this value.

  • Page 42: Entering A Password Through The Ivr

    Enter 1 to confirm SPA prompts for confirmation. After Enter * (star) to cancel confirming, you hear “Option operation Successful.” Hang up. Unit reboots and all configuration parameters are reset to factory default values. Linksys IP Phone Administrator Guide 2-19...
  • Page 43 The final # key is not included in the password value. – Saved settings take effect when the telephone is hung up, and if necessary, the Linksys IP phone automatically reboots. After one minute of inactivity, the unit times out. The user needs to re-enter the configuration menu from the beginning by pressing * * * *.

  • Page 44: Managing Linksys Ip Phones

    • Troubleshooting FAQ, page 3-42 Using the 900 Series LCD Display All Linksys IP phone models provide an LCD display except for the SPA901, which you configure using the Interactive Voice Response (IVR) interface, described in the section on page following topics: •...

  • Page 45: Chapter 3 Managing Linksy Ip Phone

    Setup button and type the number assigned to the option. The option does not have to appear on the LCD to use the shortcut. To select an option with a two-digit shortcut, press the second number within two seconds of the first number. Linksys IP Phone Administrator Guide Chapter 3 Managing Linksys IP Phones...

  • Page 46: Using Soft Keys

    Moves left or right through entry without deleting characters. Adds an entry. number. Press the soft key repeatedly to change selection. Cancels change before pressing save or ok. Linksys IP Phone Administrator Guide Using the 900 Series LCD Display Table 3-1 This manual generally...

  • Page 47: Entering And Saving Settings

    Input Modes Input Mode Numeric Alphanumeric IP Address Linksys IP Phone Administrator Guide Description Changes the ring tone feature. Clears the entire entry. In a directory, use the Navigation button to highlight an entry, then press to copy an entry.

  • Page 48: Localization

    • SPA962 • This section describes how to localize the IP phone display language for these models, referred to in this section as SPA9x2 phones. SPA9x2 phones support setting an alternative language on the user display. The administrator or service provider defines up to nine languages, in addition to English, to be made available and hosts the dictionaries for each of the languages on the HTTP or TFTP provisioning server.
  • Page 49 During startup, the phone checks the selected/preferred language and downloads the dictionary from the TFTP/HFTP provisioning server indicated in the device configuration. The dictionaries are available at the following website: http://www.linksys-itsp.com Linksys IP Phone Administrator Guide Figure 3-3. Chapter 3 Managing Linksys IP Phones Firmware Version 5.1...

  • Page 50: Changing The Display Background (Spa942/962)

    Click the Phone tab and refer to the General tab at the top of the page (see Firmware Version 5.1 image you want to use to a TFTP server that is accessible from the SPA962. Linksys IP Phone Administrator Guide Changing the Display Background (SPA942/962) Figure...

  • Page 51: Using The Spa932 (Sidecar) With The Spa962

    Complete the physical installation of the SPA932 unit, which connects it to the SPA962. Step 1 For instructions regarding the physical installation of the SPA932 and an introduction to its use, refer to the 32 Button Attendant Console for the SPA962 IP Phone Quick Installation Guide. Linksys IP Phone Administrator Guide Chapter 3 Managing Linksys IP Phones Firmware Version 5.1...

  • Page 52: Configuring The Spa9000 For The Spa932

    Configuring the Broadsoft Server for the SPA932 The Broadsoft server requires you to assign IP phone users to the Busy Lamp Field (BLF) User Monitor List. The Broadsoft server sends updates on the status of each phone on this list to the SPA932, which subscribes for this service.

  • Page 53: Configuring The Asterisk Server For The Spa932

    => 3500,2,Voicemail,u3500 exten =>3500,1,3,hangup In the following example, exteion 3500 is used to add "Subscribecontext" to point to the context. This is entered in the file sip.conf. Linksys IP Phone Administrator Guide 3-10 3-14). Asterisk Context for SPA932 Chapter 3 Managing Linksys IP Phones Firmware Version 5.1...

  • Page 54: Configuring The Spa932

    If you do not see the SPA932 tab, check your firmware version, and upgrade as necessary. The system displays the page shown in Firmware Version 5.1 Asterisk Subscribecontext for SPA932 Figure 3-6. Using the SPA932 (Sidecar) with the SPA962 Linksys IP Phone Administrator Guide 3-11...
  • Page 55 Use this field with the SPA9000 to identify any alias that has been assigned to the • extension in the Linksys IP phone configuration. • vid—(optional) Use this field to identify the SPA962 extension to use with the monitored list specified by the sub= keyword, when more than one BLF monitored list is configured on the SIP proxy server.
  • Page 56 Repeat Step 9 for each extension or user that you are monitoring using the SPA932. Step 11 Click Submit All Changes at the bottom of the page. Step 12 Firmware Version 5.1 Using the SPA932 (Sidecar) with the SPA962 Linksys IP Phone Administrator Guide 3-13...

  • Page 57: Monitoring The Spa932

    Configuration Parameters You can configure SPA phone parameters in two ways: Linksys IP Phone Administrator Guide 3-14 Chapter 3 Figure 3-7. toChapter 5, “Linksys IP Phone Field Managing Linksys IP Phones Reference”. Firmware Version 5.1...

  • Page 58: Notes

    An empty default value field implies an empty string ("") • The SPA continues to use the last configured values for tags that are not present in a given profile. Firmware Version 5.1 Configuring the Web Service Linksys IP Phone Administrator Guide 3-15...

  • Page 59: Data Types

    • UserID – User ID as appeared in a URL, up to 63 characters. • FQDN – Fully Qualified Domain Name, such as "sip.linksys.com:5060", or "109.12.14.12:12345". • It can contain up to 63 characters. Phone – A phone number string, such as 14081234567, *69, *72, 345678, or a generic URL such •...
  • Page 60 = n1[+n2]+n3[+n4[+n5[+n6]]]]] and 1 < nk < 6 indicates which of the frequency components given in the FreqScript are used in that segment; if more than one frequency component is used in a segment, the components are summed together. Firmware Version 5.1 Configuring the Web Service Linksys IP Phone Administrator Guide 3-17...
  • Page 61 Cadence Section 2: Section Length = 10s • Number of Segments = 1 • Segment 1: On=forever, with Frequencies 1 and 2 • Total Tone Length = 12s Linksys IP Phone Administrator Guide 3-18 Chapter 3 Managing Linksys IP Phones Firmware Version 5.1...
  • Page 62 • b=2.5 total-time specifies the total number of seconds to play the ring tone before it times out • Firmware Version 5.1 Configuring the Web Service Linksys IP Phone Administrator Guide 3-19...

  • Page 63: Rss Newsfeeds (Spa962)

    When the news information is too large to be displayed in one window, the display automatically scrolls. The Scrolling Timer defines the speed of the scrolling; the default is .8 seconds. Step 7 Click Submit All Changes at the bottom of the page. Linksys IP Phone Administrator Guide 3-20 Chapter 3 Managing Linksys IP Phones...

  • Page 64: Call Appearances And Extensions

    A client station is a Linksys IP phone with one or more extensions and call appearances provisioned An extension in the Linksys IP phone is a VoIP account in an ITSP network or an IP-PBX system. An extension can be identified with a unique user ID (typically, a phone number).

  • Page 65: Line Key Leds

    Line Key LEDs Line Key LEDs This section summarizes the behavior of the line key LEDS on Linksys IP phones with multiple line key status indicators. For more information, see A line key corresponds to a call appearance. Call appearances for the same extension are numbered in ascending order of their line key position starting at 1.

  • Page 66: Led Script Examples

    • Call Back: A call back (repeat dialing) operation is currently active on this call appearance For more information, see Firmware Version 5.1 “Line Key LED Pattern” section on page Linksys IP Phone Administrator Guide Line Key LEDs 5-31. 3-23...

  • Page 67: Using Call Features

    • Audio Volume Adjustment, page 3-31 • Managing Ring Tones, page 3-32 • Selecting the Audio I/O Device and Line The Linksys IP phones provide three audio I/O devices: Handset • • Built-in microphone and speaker • External microphone and headset Only one audio device can be selected at one time.

  • Page 68: Making Calls

    Dials the number The Linksys IP phone lets you perform these two steps in either order. In other words, the user can select an audio device either before or after dialing. The Linksys IP phone supports two types of dialing: explicit or implicit.

  • Page 69: Hold And Resume

    The Call Waiting function is activated when a device has a call in the active state and another call is incoming. Linksys IP phones do not support multiple calls on the same line key. Incoming calls are assigned to an unused line key, causing the line key to quickly blink red. (Note that the Voice Mail Waiting Indicator also blinks red whenever there is an incoming call.) The phone does not ring.

  • Page 70: Attended Call Transfer

    Enter the number to complete the blind transfer. If the user phone has more than one call on-hold on, the last call placed on hold is transferred. Firmware Version 5.1 Using Call Features Linksys IP Phone Administrator Guide 3-27...

  • Page 71: Call Back

    To un-mute, press the MUTE key again. If no audio device is on, pressing the Mute key has no effect. When switching from the speaker phone to the handset, the phone is automatically un-muted. Linksys IP Phone Administrator Guide 3-28...

  • Page 72: Shared Call Appearances

    If a match is not found, or the name field is not present in the matched entry, the current caller ID name is used if it exists. Firmware Version 5.1 Using Call Features Linksys IP Phone Administrator Guide 3-29...

  • Page 73: Dialing Assistance

    The 900 Series phone keeps up to 60 entries per log in reverse chronological order. The logs are saved in the phone non-volatile memory. All call logs can be viewed on the 900 Series phone web page using the following link: http://ip_address/calllog.htm Linksys IP Phone Administrator Guide 3-30 Chapter 3 Managing Linksys IP Phones...

  • Page 74: Audio Volume Adjustment

    Press dial, or Off-Hook, or Turn on Speaker, or Turn on Headset, or press a line key. Highlight the entry. Modify the entry as needed. Press save to save the entry in the personal directory. Linksys IP Phone Administrator Guide Using Call Features 3-31...

  • Page 75: Managing Ring Tones

    Scroll down to SPA Firmware with Upgrade Utility Program > SPA-841, Version 3.0 and click on Ringtone_Generator. Figure 3-8 illustrates the user interface provided by this utility. Linksys IP Phone Administrator Guide 3-32 Chapter 3 Managing Linksys IP Phones Firmware Version 5.1...

  • Page 76: Configuring A Dial Plan

    Configuring a Dial Plan The Linksys IP phone allows each line to be configured with a distinct dial plan. The dial plan specifies how to interpret digit sequences dialed by the user, and how to convert those sequences into an outbound dial string.

  • Page 77: Dial Plan Rules

    A sub-sequence of keys (possibly empty) can be automatically replaced with a different sub-sequence using an angle bracket notation: < dialed-subsequence : transmitted-subsequence >. So, for example, “<8:1650>xxxxxxx” would match “85551212” and transmit “16505551212”. Linksys IP Phone Administrator Guide 3-34 Chapter 3...

  • Page 78: Intersequence Tones

    Warm Line. Implicit Sequences The Linksys IP phone implicitly appends the vertical code sequences entered in the administration web server Regional parameter settings to the end of the dial plan for both Line 1 and Line 2. Likewise, if <Enable_IP_Dialing> is enabled, IP dialing is also accepted on the associated line.

  • Page 79: Dial Plan Timers

    The <Interdigit_Long_Timer> specifies the default maximum time (in seconds) allowed between dialed digits, when no candidate digit sequence is as yet complete (see the discussion of the Dial_Plan parameter for an explanation of candidate digit sequences). Linksys IP Phone Administrator Guide 3-36 Interdigit_Long_Timer...

  • Page 80: Interdigit Short Timer

    The Dial_Plan parameters contain the actual dial plan scripts for each line n, where n is a number from 1 to 4. System Administration This section describes features and operations required for administering and maintaining the basic function of the Linksys IP phone. It includes the following topics: • Reboot and Restart, page 3-37 •...

  • Page 81: Factory Reset

    If the header is present, the SPA uses it to update its current time. • Manual Setup—The Linksys IP phone also lets you manually enter the current time and date from the phone GUI or from the web page. However, this value is overridden by the NTP time or SIP Message Date whenever they are presented to the phone.

  • Page 82: Using Star Codes To Activate/Deactivate Services

    Using Star Codes to Activate/Deactivate Services The Linksys IP phone accepts star codes to activate or deactivate certain services on the phone. To activate a star code, either: Off hook the phone and dial the * code (if you know the star code number)
  • Page 83 Force G.711a (*027111)—Forces G.711a for next outbound call. • • Force G.723 (*02723)—Forces G.723 for next outbound call. • Force G.726r16 (*0272616)—Forces G.726r16 for next outbound call. Linksys IP Phone Administrator Guide 3-40 Chapter 3 Managing Linksys IP Phones Firmware Version 5.1...

  • Page 84: Disabling Services

    Services that can be disabled (or enabled) by the second method include any service that has a star code assignment in the Linksys IP phone configuration profile. Note that if a service is enabled, but the corresponding *code is emptied, the service can still be enabled/disabled by the end- user from the phone LCD or the administration web server.

  • Page 85: Error And Log Reporting

    Why do the line status lights on my Linksys IP phone occasionally flash red? A flashing red line status light on the Linksys IP phone indicates a local LAN issue. If statistics on the switch show a high number of collisions on the ports connected to the Linksys IP phone, you can reduce the speed on the ports to 10mb half duplex to eliminate the collision problems.
  • Page 86 Menu, 3, 2, and write down the calls that were affected. Identify the type of voice quality issue (for example, part of the conversation is dropped, excessive echo, unclear or garbled speech, one way conversation, or low volume) Firmware Version 5.1 Troubleshooting FAQ Linksys IP Phone Administrator Guide 3-43...
  • Page 87 Chapter 3 Managing Linksys IP Phones Troubleshooting FAQ Linksys IP Phone Administrator Guide 3-44 Firmware Version 5.1...

  • Page 88: Spa900 Series Lcd Command Reference

    19 Language (SPA922, 942, and 962), page 4-17 • 20 GUI Properties (SPA962), page 4-18 • 21 Web Service (SPA962), page 4-18 • Firmware Version 5.1 C H A P T E R 2-16. Linksys IP Phone Administrator Guide “Using the...

  • Page 89: Chapter 4 Spa900 Serie Lcd Command Reference

    When the entry is complete, press the save button (left soft key). After the information has been saved, the phone displays the directory with the name and number. Linksys IP Phone Administrator Guide name , scroll down, number , scroll down or save...

  • Page 90: Speed Dial

    To select an option, press the corresponding number or scroll down until the appropriate option is highlighted and press the select soft key. To return to the previous menu use the cancel option (right soft key). Firmware Version 5.1 2 Speed Dial Linksys IP Phone Administrator Guide...

  • Page 91: Redial List

    5 Preferences This option allows you to set the preferences on the phone including the following: Linksys IP Phone Administrator Guide Chapter 4 SPA900 Series LCD Command Reference Firmware Version 5.1...

  • Page 92: Block Caller Id

    Preferences Menu. 5.3 Do Not Disturb Shortcut: Setup, 5, 3, edit, y/n, ok Do Not Disturb routes the call to voicemail or presents a busy signal if voicemail is not available. Firmware Version 5.1 5 Preferences Linksys IP Phone Administrator Guide...

  • Page 93: Secure Call

    Shortcut: Setup, 5, 5, edit, y/n, ok The Dial Assistance option allows the Linksys IP phone to automatically suggest a number on the display based on entries in the directory or call logs. Use the down arrow button to select the number to be dialed.

  • Page 94: Preferred Audio Device

    Use the option soft key to toggle between the two options, Speaker or Handset. With the Preferred Audio Device showing the desired selection, press ok. The display returns to the Preferences menu. Firmware Version 5.1 5 Preferences Linksys IP Phone Administrator Guide...

  • Page 95: Call Forward

    Call Forward sub menu. Calls are not forwarded if a telephone number is not entered followed by 6.4 CFWD No Ans Delay Shortcut: Setup, 6, 4, edit, This option sets the time interval after which forwarding occurs. Linksys IP Phone Administrator Guide phone_number , Ok phone_number , ok phone_number , ok...

  • Page 96: Time/Date

    9.6 Current Gateway • 9.7 Enable Web Server 9.8 Non DHCP IP Address • 9.9 Non DHCP Subnet Mask • Firmware Version 5.1 date , time , offset , save voicemail_number , save 7 Time/Date Linksys IP Phone Administrator Guide...

  • Page 97: Dchp

    The Domain Name displays the name of the domain in which the phone is operating and is not user configurable. To view the Domain, press 4 from the Network menu, or scroll down to highlight Domain and press select. Linksys IP Phone Administrator Guide 4-10 Chapter 4 SPA900 Series LCD Command Reference Firmware Version 5.1...

  • Page 98: Current Netmask

    To edit the default gateway (router), press 10 or scroll down to highlight Non DHCP Default Route and press the select soft key. Then press the edit soft key. After entering the default route, press ok.. Firmware Version 5.1 ip_address , ok subnet_mask , ok ip_address , ok 9 Network Linksys IP Phone Administrator Guide 4-11...

  • Page 99: Non Dhcp Dns

    Shortcut: Setup, 9, 13, The Network Time Protocol (NTP) server sets the time used by the IP phone. To edit the primary NTP server used by the phone, press 13 from the Network menu, or scroll down and highlight Non DHCP DNS 1 and press the select soft key.

  • Page 100: Enable Vlan

    To view the Product Name, press the Setup button and press 10, or scroll down to the Product Info menu, and press the select soft key. The Product Name is also printed on the bottom of the phone. Firmware Version 5.1 VLAN_ID , ok 10 Product Info Linksys IP Phone Administrator Guide 4-13...

  • Page 101: Serial Number

    To view the status of the phone and extension parameters, press the Setup button and press 11, or scroll down until Status is highlighted and then press the select soft key. This menu displays read-only information about the status of the phone and provides the following options. Linksys IP Phone Administrator Guide 4-14 Chapter 4 SPA900 Series LCD Command Reference Firmware Version 5.1...

  • Page 102: Phone

    To see the provisioning status for your phone, from the Status menu, scroll to 14, then press select. The display shows the profile, current provisioning status (Failed or Successful). If Failed, the reason for the failure is displayed. Firmware Version 5.1 11 Status Linksys IP Phone Administrator Guide 4-15...

  • Page 103: Call Statistics History

    ITSP. Custom Reset allows a Service Provider to change its original configuration. This is a one-time install; after the RC is configured for a specific Service Provider, it cannot be changed. Linksys IP Phone Administrator Guide 4-16 Chapter 4 SPA900 Series LCD Command Reference Firmware Version 5.1...

  • Page 104: Set Password

    Press the Setup button. Select Language (option 18). Select Edit to change language. Select Option to change the language. Firmware Version 5.1 password , ok 16 Set Password Linksys IP Phone Administrator Guide 4-17...

  • Page 105: Gui Properties (Spa962)

    World News Finance News Sport News Politics News Option 3 to 7 are configurable using the administration web server, as described in Service” section on page Linksys IP Phone Administrator Guide 4-18 Chapter 4 3-5. 3-14. SPA900 Series LCD Command Reference “Configuring the Web...
  • Page 106 User, page 5-48 • 932 Tab (SPA962 only), page 5-51 • SPA932 Status, page 5-54 For information about the Provisioning page, see the Linksys SPA Provisioning Guide. Firmware Version 5.1 C H A P T E R Linksys IP Phone Administrator Guide...

  • Page 107: Chapter 5 Linksys Ip Phone Field Reference

    MAC address of the Linksys IP phone. Client Certificate Status of the client certificate, which authenticates the Linksys IP phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the Linksys IP phone.

  • Page 108: Phone Status

    Chapter 5 Linksys IP Phone Field Reference Phone Status Field Description Current Time Current date and time of the system; for example, 10/3/2003 16:43:00. Elapsed Time Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36.

  • Page 109: Line 1/2/3/4/5/6 Call 1/2 Status

    Number of bytes sent. Bytes Recv Number of bytes received. Decode Latency Number of milliseconds for decoder latency. Jitter Number of milliseconds for receiver jitter. Linksys IP Phone Administrator Guide Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...

  • Page 110: Downloaded Ring Tone

    Chapter 5 Linksys IP Phone Field Reference Round Trip Delay Number of milliseconds for delay. Packets Lost Number of packets lost. Packet Error Number of invalid packets received. Mapped RTP Port The port mapped for Real Time Protocol traffic for the call.

  • Page 111: System Tab

    (not applicable to SPA901) This feature should only be used on firmware version 1.0.9 or later. Defaults to yes. Web Server Port Port number of the Linksys IP phone administration web server. (not applicable to SPA901) Defaults to 80. Enable Web Admin Access Lets you enable or disable local access to the administration web server.

  • Page 112: Static Ip Settings

    The network domain of the Linksys IP phone. Primary DNS DNS server used by Linksys IP phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server. Defaults to 0.0.0.0.

  • Page 113: Vlan Settings

    Enable this parameter if the switch to which the Linksys IP phone is connected uses VLAN tagging. VLAN ID Enter the VLAN tag for the VLAN to which the Linksys IP phone is assigned. This should be the same VLAN to which the SPA9000 is assigned. Enable CDP Enables or disables Cisco Discovery Protocol (CDP.

  • Page 114: Sip Tab

    Accept-Language header used. To access, click the SIP tab, and fill in the SIP Accept Language field. There is no default (this indicates Linksys IP phone does not include this header). If empty, the header is not included. DTMF Relay MIME Type MIME Type used in a SIP INFO message to signal a DTMF event.
  • Page 115 If set to yes, the Linksys IP phone uses a different random call-ID for registration after the next software reboot. If set to no, the Linksys IP phone tries to use the same call-ID for registration after the next software reboot. The Linksys IP phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting.

  • Page 116: Sip Timer Values (Sec)

    Linksys IP phone waits for the specified length of time before retrying. If this interval is 0, the Linksys IP phone stops trying. This value should be much larger than the Reg Retry Intvl value, which should not be 0.
  • Page 117 Proxy server in the Min-Expires header. Defaults to 7200. Sub Retry Intvl This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Linksys IP Phone Administrator Guide 5-12 Chapter 5 Linksys IP Phone Field Reference...

  • Page 118: Response Status Code Handling

    Max RTP ICMP Err Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Linksys IP phone terminates the call. If value is set to 0, the Linksys IP phone (not applicable to SPA901) ignores the limit on ICMP errors.

  • Page 119: Sdp Payload Types

    SDP Payload Types The configured dynamic payloads are used for outbound calls only where the Linksys IP phone presents the SDP offer. For inbound calls with a SDP offer, the Linksys IP phone follow the caller dynamic payload type assignments.
  • Page 120 Chapter 5 Linksys IP Phone Field Reference Field Description INFOREQ Dynamic Payload INFOREQ dynamic payload type. (not applicable to SPA901) Defaults to blank. G726r16 Dynamic Payload G.726-16 dynamic payload type. Ranges from 96-127. Defaults to 98. G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127.

  • Page 121: Nat Support Parameters

    Description Handle VIA received If you select yes, the Linksys IP phone processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored. Select yes or no from the drop-down menu.

  • Page 122: Linksys Key System Parameters

    EXT IP External IP address to substitute for the actual IP address of the Linksys IP phone in all outgoing SIP messages. If 0.0.0.0 is specified, no IP address substitution is performed. If this parameter is specified, the Linksys IP phone assumes this IP address when generating SIP messages and SDP (if NAT Mapping is enabled for that line).

  • Page 123: Provisioning Tab

    Chapter 5 Linksys IP Phone Field Reference Provisioning Tab Provisioning Tab For information about the Provisioning page, see the Linksys SPA Provisioning Guide. Linksys IP Phone Administrator Guide 5-18 Firmware Version 5.1...

  • Page 124: Regional Tab

    Chapter 5 Linksys IP Phone Field Reference Regional Tab This section describes the fields for the following headings on the Regional tab: Call Progress Tones, page 5-19 • Distinctive Ring Patterns, page 5-20 • Control Timer Values (sec), page 5-21 •...

  • Page 125: Distinctive Ring Patterns

    Defaults to 600@-16;.3(.05/0.05/1). Alert Tone Played when an alert occurs. Defaults to 600@-19;.2(.05/0.05/1). Distinctive Ring Patterns None of the following parameters apply to the SPA901. Note Linksys IP Phone Administrator Guide 5-20 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...

  • Page 126: Control Timer Values (Sec)

    Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the Linksys IP phone still (Not applicable to SPA901) considers the call as failed and keeps on retrying.

  • Page 127: Vertical Service Activation Codes

    Forwards busy calls to the extension specified after the activation code. Defaults to *90. Cfwd Busy Deact Code Cancels call forwarding of busy calls. Defaults to *91. Linksys IP Phone Administrator Guide 5-22 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...
  • Page 128 Chapter 5 Linksys IP Phone Field Reference Field Description Cfwd No Ans Act Code Forwards no-answer calls to the extension specified after the activation code. Defaults to *92. Cfwd No Ans Deact Code Cancels call forwarding of no-answer calls. Defaults to *93.
  • Page 129 Defaults to *03. Referral Services Codes These codes tell the Linksys IP phone what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97|*98|*123, etc.

  • Page 130: Vertical Service Announcement Codes

    Description Feature Dial Services Codes These codes tell the Linksys IP phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, etc.
  • Page 131 Makes this codec the only codec that can be used for the associated call. Defaults to *0272640. Prefer G729a Code Makes this codec the preferred codec for the associated call. Defaults to *01729. Linksys IP Phone Administrator Guide 5-26 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...

  • Page 132: Miscellaneous

    Chapter 5 Linksys IP Phone Field Reference Field Description Force G729a Code Makes this codec the only codec that can be used for the associated call. Defaults to *02729. Miscellaneous Only the first four parameters apply to the SPA901: Note Set Local Date •...
  • Page 133 Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Linksys IP Phone Administrator Guide 5-28 The <start-time> and <end-time> values specify the start and end dates and times of daylight saving time.
  • Page 134 Chapter 5 Linksys IP Phone Field Reference Field Description Dictionary Server Script Defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: <Dictionary_Server_Script ua="na"> </Dictionary_Server_Script> Defaults to blank and the maximum number of characters is 512. The detailed format is as follows: serv={server ip port and root path};...

  • Page 135: Phone Tab

    Text Logo Sets the text logo to display when the phone boots up. Default is (blank) which displays Linksys. Up to 2 lines of text can be setup; each line should contain less than 32 (Not applicable to SPA901) characters. A newline character (\n) must be inserted between the 2 lines and escaped with %0a.

  • Page 136: Miscellaneous Line Key Settings

    Chapter 5 Linksys IP Phone Field Reference Field Description Extension Select an extension to be used for this line key. Choices are: One-line phone: 1 or disabled, Four-line phone: 1, 2, 3, 4, or disabled. Six-line phone: 1, 2, 3, 4, 5, 6, or disabled.
  • Page 137 Call Back Active LED Call Back operation is currently active on this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=s. Linksys IP Phone Administrator Guide 5-32 Chapter 5 Linksys IP Phone Field Reference...

  • Page 138: Supplementary Services

    Chapter 5 Linksys IP Phone Field Reference Supplementary Services Enable or disable the corresponding supplementary services on the phone. A value of “yes” indicates enabled; “no” indicates disabled. Note Some of the parameters in this section do not apply to the WIP310 wireless phone. None of the following parameters apply to the SPA901.

  • Page 139: Ring Tone

    Ring tone script for Ring 8. Defaults to n=Simple-4;w=2;c=4. Ring-9 Ring tone script for Ring 9. Defaults to n=Simple-5;w=2;c=5. Ring-10 Ring tone script for Ring 10. Defaults to n=Office;w=4;c=1. Linksys IP Phone Administrator Guide 5-34 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...

  • Page 140: Auto Input Gain (Db)

    Chapter 5 Linksys IP Phone Field Reference Auto Input Gain (dB) This section does not apply to the WIP310 wireless phone. Field Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset.

  • Page 141: Ext Tab

    [2] to specify line two General Field Description Line Enable To enable this line for service, select yes. Otherwise, select no. Defaults to yes. Linksys IP Phone Administrator Guide 5-36 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...

  • Page 142: Share Line Appearance

    Chapter 5 Linksys IP Phone Field Reference Share Line Appearance Field Description Share Ext Indicates whether this extension is to be shared with other stations or private. If the extension is not shared, then a call appearance assigned to this extension is not shared, regardless the setting of <Share Call Appearance>...

  • Page 143: Sip Settings

    Defaults to 6. Network Jitter Level Determines how jitter buffer size is adjusted by the Linksys IP phone. Jitter buffer size is adjusted dynamically. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings.
  • Page 144 Linksys IP Phone Field Reference Field Description Auth Resync-Reboot If this feature is enabled, the Linksys IP phone authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes. Otherwise, select no. Defaults to yes.

  • Page 145: Call Feature Settings

    Description Blind Attn-Xfer Enable Enables the Linksys IP phone to perform an attended transfer operation by ending the current call leg and performing a blind transfer of the other call leg. If this feature is disabled, the Linksys IP phone performs an attended transfer operation by referring the other call leg to the current call leg while maintaining both call legs.

  • Page 146: Proxy And Registration

    Chapter 5 Linksys IP Phone Field Reference MOH Server User ID or URL of the auto-answering streaming audio server. When only a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabled if the MOH Server is not specified.
  • Page 147 DNS A record per server name does not allow the notion of priority and so all hosts will be considered at the same priority and the phone will not attempt to fall back after a fail over). Defaults to 3600 Linksys IP Phone Administrator Guide 5-42 Chapter 5 Linksys IP Phone Field Reference...

  • Page 148: Subscriber Information

    Chapter 5 Linksys IP Phone Field Reference Field Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority.
  • Page 149 Defaults to yes. FAX CED Detect Enable To enable detection of the fax Caller-Entered Digits (CED) tone, select yes. Otherwise, select no. Defaults to yes. Linksys IP Phone Administrator Guide 5-44 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...
  • Page 150 Chapter 5 Linksys IP Phone Field Reference Field Description FAX CNG Detect Enable Defaults to yes. FAX Passthru Codec Codec to use for FAX passthru (G711u or G711a). Defaults to G711u. FAX Codec Symmetric Force unit to use symmetric codec druing FAX passthru.

  • Page 151: Dial Plan

    The INVITE message, however, is still sent to the outbound proxy if it is enabled. Linksys IP Phone Administrator Guide 5-46 Chapter 5...
  • Page 152 Chapter 5 Linksys IP Phone Field Reference Field Description Dial Plan Dial plan script for this line. The dial plan syntax is expanded in the SPA to allow the designation of three parameters to be used with a specific gateway: •...

  • Page 153: User

    Defaults to blank. Supplementary Services The Linksys IP phone provides native support of a large set of enhanced or supplementary services. All of these services are optional. The parameters listed in the following table are used to enable or disable a specific supplementary service.

  • Page 154: Web Information Service Settings (Spa962)

    Chapter 5 Linksys IP Phone Field Reference Web Information Service Settings (SPA962) Note The following parameters apply only to the SPA962. Field Description RSS Feed URL [1-5] URLs for Local and World news, Finance, Sports, and Politics. For more information, including default URLs, see...

  • Page 155: Audio Volume

    The following parameters apply only to the SPA962. Chose from: Light Blue • Light Green • Pink • Silver • Defaults to Light Blue. Linksys IP Phone Administrator Guide 5-50 Chapter 5 Linksys IP Phone Field Reference Firmware Version 5.1...

  • Page 156: Tab (Spa962 Only)

    Chapter 5 Linksys IP Phone Field Reference 932 Tab (SPA962 only) This tab includes the following sections: General, page 5-51 • Unit 1, page 5-52 • Unit 2, page 5-53 • General Field Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the SPA932 initiates a new subscription.

  • Page 157: Unit 1

    —Use this keyword to identify the specific users or extensions to be monitored. • nme—(optional) Use this field with the SPA9000 to identify any alias that has been assigned to the extension in the Linksys IP phone configuration. • vid—(optional) Use this field to identify the SPA962 extension to use with the monitored list specified by the sub= keyword, when more than one BLF monitored list is configured on the SIP proxy server.
  • Page 158 Chapter 5 Linksys IP Phone Field Reference Unit 2 Field Description Unit 2 Key 1-32 See the description for Unit 1. Firmware Version 5.1 932 Tab (SPA962 only) Linksys IP Phone Administrator Guide 5-53...

  • Page 159: Spa932 Status

    Displays the extension assigned to each key (1-32) on the SPA932 sidecar unit. Station Displays the subscribe URI configured for each key (1-32) on the SPA932 sidecar unit. Linksys IP Phone Administrator Guide 5-54 Chapter 5 Linksys IP Phone Field Reference...
  • Page 160 Dynamic Random Access Memory Digital Subscriber Loop Digital Signal Processor Data Terminal Alert Signal (same as CAS) Dual Tone Multiple Frequency Fully Qualified Domain Name Frequency Shift Keying A P P E N D I X Linksys IP Phone Administrator Guide...
  • Page 161 IGMP ILEC ITSP LBRC MGCP PSQM PSTN REQT RESP Linksys IP Phone Administrator Guide Foreign eXchange Station Gateway International Telecommunication Union Hypertext Markup Language Hypertext Transfer Protocol HTTP over SSL Internet Control Message Protocol Internet Group Management Protocol Incumbent Local Exchange Carrier...
  • Page 162 Secure Real-time Transport Protocol Secure Socket Layer Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform Resource Locator Voicemail Visual Message Waiting Indication/Indicator Voice Quality Wide Area Network Extensible Markup Language Linksys IP Phone Administrator Guide...
  • Page 163 Appendix A Acronyms Linksys IP Phone Administrator Guide Firmware Version 5.1...
  • Page 164 Dedicated access—Customers have direct access to the long-distance provider via a special circuit (T1 or private lines). The circuit is hardwired from the customer site to the POP and does not pass through the LEC switch. The dial tone is provided from the long-distance carrier. Linksys IP Phone Administrator Guide Firmware Version 5.1...
  • Page 165 Unified messaging— Platform that lets users send, receive, and manage all e-mail, voice, and fax messages from any telephone, PC, or information device. Voicemail—A system that allows storage and retrieval of voice messages through voice-mail boxes. Linksys IP Phone Administrator Guide Firmware Version 5.1...

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