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Warranty and Service Policies
7500 Mendelssohn Avenue North
Minneapolis, MN 55428 USA
Telephone 763-493-6370
Web Site:
www.ametekmocon.com
MOCON offers a complete range of service options to purchasers of MOCON instrumentation and systems.
♦♦♦SERVICE PERFORMED WITHIN THE WARRANTY PERIOD♦♦♦
RETURN UNIT TO MOCON
The Customer may elect to ship the instrument back to the factory in Minneapolis, Minnesota, for repairs. In this case, the
Customer will pay the charge for round trip freight and insurance, with MOCON providing all labor and materials free of
charge subject to warranty restrictions.
SERVICE REPRESENTATIVE VISIT
If malfunction is considered by MOCON to be an emergency, a MOCON service representative will be dispatched from
MOCON to visit the Customer's facility to correct the problem. The charges for this service include all travel expenses and
the service technician's portal-to-portal travel time at the prevailing labor rates. Labor and parts expended while on the
Customer's premises are free of charge, subject to warranty restrictions.
In the event that repairs are required after the warranty period, the Purchaser again has several alternatives.
PREVENTIVE MAINTENANCE CONTRACT
Preventive maintenance contracts are available. MOCON recommends the instruments sold by MOCON have preventative
maintenance performed yearly to facilitate calibration and reduce the likeliness of unexpected failures and downtime. If it is
found during the PM visit that repairs are needed, repairs may be able to be performed during the PM visit if time in the
schedule permits. Additional labor charges may apply for repairs conducted during the PM visit.
RETURN UNIT TO MOCON
The Customer may elect to ship the instrument back to the factory in Minneapolis, Minnesota, for repairs. The Customer is
responsible for the cost of round-trip freight and insurance. The Customer will be billed for parts and labor required
accomplishing the repair.
SERVICE REPRESENTATIVE VISIT
If malfunction is considered by MOCON to be an emergency, a MOCON service representative will be dispatched from
MOCON to visit the Customer's facility to correct the problem. The charges for this service include all travel expenses, the
service technician's portal-to-portal travel time at prevailing labor rates, parts used, and on-stie labor at the prevailing labor
rates to repair the equipment.
Invoices are due NET 30 days (with approved credit) and are billed and payable in U.S. dollars.
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C-6
DOMESTIC SERVICE POLICY
♦♦♦SERVICE PERFORMED AFTER WARRANTY PERIOD♦♦♦
♦♦♦GENERAL TERMS AND CONDITIONS♦♦♦
OX-TRAN Model 2/12 R Operator's Manual
Revision L
Part Number 032-848
REVISION E
MOCON, Inc.
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