Compaq LTE Elite Maintenance And Service Manual page 79

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2.5 Contacting Compaq Reseller Support
Obtain the following information before contacting Compaq Reseller Support:
o Product name
o Product serial number (Section 1.1)
o Purchase date
o Conditions under which the problem occurred
o Any error messages that have occurred
o Hardware configuration
o Type of printer connected
o Hardware/software being used
o Printed results of Computer Checkup (TEST) and View System Information
(INSPECT), if possible
o Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup
tapes/diskettes are not exposed to electrical or magnetic fields while
stored or in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer.
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Bottom of trackball
board is shorting to
display shield.
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Display cable not
properly seated in
trackball board.
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Display cable is torn,
causing intermittent
open circuit.
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Defective trackball
board.
Place capton tape on bottom
of trackball board.
Reseat cable.
Replace display cable.
Replace trackball board.