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TROUBLESHOOTING/SERVICE
SYMPTOM
Changes made to
The Return to Ready/Run key (
Setup Routine are
was not touched after changes
not saved.
were made.
Display is blank.
1. No power.
2. Improperly inserted program card.
3. Defective program card or defective
3.
Fixed platform cannot
The moving table is not in the lowest
be installed.
position (see NOTE in "General
Information" earlier in this section).
Printout does not
"Missing" reports have been flagged
contain all reports.
for the Confirmatory Report, and
"Edit flagged results" is ON.
Push bar does not
1. Other strips are being moved along
move to the right after
1.
a strip is placed onto
1.
the platform.
2. Strip sensor problem.
8.4
TROUBLESHOOTING CHART
POSSIBLE CAUSE
system electronics.
the platform.
)
Always touch
after all changes have been made to
the Setup Routine.
1. Listen for the fan; if it is not running, turn the instru-
ment power off. Check that the power cord is firmly
plugged into the instrument and into a live AC elec-
trical outlet. Then turn the power back on.
2. Turn the instrument power off, then remove the pro-
gram card and reinsert it firmly, making sure that
the label is facing forward, with the arrows pointing
in and up. When properly inserted, the edge of the
card will be flush with the instrument case. Turn the
power back on.
3. Contact your Bayer Customer Service office.
Turn the power on and let the system initialize. Ignore
the error that is displayed. Turn the power off again,
install the platform, then turn the power on. If still
unable to install the platform, contact your Bayer
Customer Service office.
The list of flagged reports will be displayed when the
run is complete, and the reports will be printed after
the End-of-Run Report screens have been exited.
1. Allow up to 7 seconds to elapse prior to movement
1.
of the push bar. The time lapse depends upon
1.
the timing cycle for movement of the strips
1.
across the platform.
2. From the Ready/Run screen (and with the run com-
pleted), turn the instrument power off, wait several
2.
seconds, then turn it back on. If the problem contin-
ues, contact your Bayer Customer Service office.
REMEDY
Revised 9/99
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Table of Contents
Troubleshooting
