Bayer HealthCare CLINITEK 500 Operating Manual page 68

TROUBLESHOOTING AND SERVICE
ERROR DISPLAY
Error 27 Holddown is improperly installed or
missing, or is dirty.
Error 28 A Reagent Strip that was detected as
being placed on the platform was not
detected at the first readhead.
Error 29 1. Shipping foam is still in place
1.
1.
2. Calibration bar error.
Error 30 Instrument mechanical error.
Error 31
Error 34
Error 36 Both areas of instrument memory
where factory calibration parameters
are stored have been corrupted.
8.8
POSSIBLE CAUSE
(first time the instrument is powered
on, accompanied by a loud noise).
REMEDY
Remove the fixed platform as instructed in Section 5,
"Daily Cleaning." Install the holddown if missing, or
clean it if it appears dirty. Reinstall the holddown,
ensuring it is properly installed, then replace the plat-
form onto the instrument. (If the holddown appears
damaged or discolored, replace with a new holddown.)
Check your printout of results, or the Results Error
Report displayed at the end of the run, to determine the
specimen(s) for which there are no results; retest those
specimens.
If a strip was never placed or was removed after
being placed: Check your printout of results, or the
Results Error Report displayed at the end of the run, to
determine if a result set is missing and, if so, retest the
specimen. Be sure you do not place your hand or other
objects on the strip loading station, as these can be
mistaken for a Reagent Strip. If the error occurs repeat-
edly, turn the instrument power off, wait several seconds,
then turn it back on to recalibrate the strip sensor.
If a strip was present: Remove and clean the moving
table, fixed platform, and holddown (see Section 5,
"Daily Cleaning").
1. Turn the instrument power off and remove the foam
1. (see Section 2, "Unpacking," Step 4).
2. Turn the instrument power off, then remove the fixed
2. platform (see Section 5, "Daily Cleaning") and
inspect the calibration bars for damage or misalign-
ment. Clean the platform and calibration bars and
reinstall the platform. Turn the power back on.
Contact your Bayer Customer Service office.
Turn the instrument power off, wait several seconds,
then turn it back on. If the error repeats, contact your
Bayer Customer Service office.
Revised 5/01