Troubleshooting And Service; General Information; When To Call For Assistance; Where To Call For Assistance - Bayer HealthCare CLINITEK 500 Operating Manual

TROUBLESHOOTING AND SERVICE

General Information

Your CLINITEK ® 500 Analyzer will give you troublefree
operation if you follow the directions for using and clean-
ing the instrument. If an operational or instrument prob-
lem occurs, however, an error number may be displayed
on the Analyzer screen, along with an explanation of the
problem. This section of the manual lists the various
errors and messages, along with probable causes and
recommended remedies to quickly and easily correct the
problem. If the problem persists after following the rec-
ommended remedy, record the error number being dis-
played and contact your Bayer Customer Service office
for assistance.
If the Bayer Reagent Strips seem to be causing the
problem, carefully read the direction insert that comes
with the Reagent Strips for information that might help
solve the problem.
If an error number is displayed that requires the instru-
ment to be turned off, all samples that were in process
when the error occurred will need to be retested. The nor-
mal end-of-run reports will be displayed when the instru-
ment is turned back on for samples that had been
processed prior to the error.
With some errors, the instrument will continue to run
while the error is displayed. Return to the READY/RUN
screen by touching the
before attempting to correct the error. If another error
occurs while the previous error is being displayed, the
new error will be displayed in its place.
NOTE: If the instrument is turned off from any screen
other than Ready/Run (and with the run completed), the
moving table may not be in its lowest position. If the fixed
platform is then removed, the moving table will be pulled
out at the same time. You will then be unable to reinstall
the fixed platform because the pins of the moving table
will be in the way. To resolve this problem:
Revised 10/06
key (when it is displayed)
• Turn the power on and let the system initialize. An error
will be displayed because the fixed platform is not in
place, but the moving table will be rotated into the
correct position.
• Turn the power off again.
• Install the platform.
• Turn the power on.

When to Call for Assistance:

• If the error message continues to be displayed after
performing the steps described on the screen and in
the Troubleshooting Chart;
• If additional assistance is required concerning an instru-
ment problem;
• If the problem is beyond the scope of this manual; or
• If the problem cannot be solved and an instrument fail-
ure is apparent:
Our Customer Service Department is available to help
you. Before calling, please complete the "Preservice
Checklist" later in this section (you may want to make a
photocopy of the checklist first). This information will
help the Customer Service Representative to identify the
probable cause of the problem.

Where to Call for Assistance:

If you are located in the United States, contact the
Technical Care Center of Bayer HealthCare by calling
toll free:
1-877-229-3711
The office is open from 8:00 AM to 8:00 PM Eastern
time, Monday through Friday.
If you are located in a country other than the United
States, call the Bayer office nearest you:
Section 8
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